PAULINE NGESA OKOTH OKOTH
Summary
Seeking a position where my capabilities may be utilized, developed and enhanced to be part of the company’s growth and success with the contribution of my knowledge and skills. KEY QUALIFICATION Remarkable ability to communicate clearly and concisely both orally and in writing. Ability to learn quickly and work in a fast-paced position with guest interaction.
Overview
14
14
years of professional experience
Work History
Fitness Attendant
MANDARIN ORIENTAL JUMEIRA DUBAI
04.2022 - Current
- Handled phone calls and delivered messages to appropriate staff members.
- Greeted and interacted with members and guests upon entrance and exit to facility.
- Conducted inspections of equipment with safety protocol and equipment longevity in mind.
- Ensured the Gym Facilities are clean to hotel standards.
- Assist the hotel guests /Members where needed.
- Ensured the Gym Facilities were on during opening and off during closing.
- Followed all health and safety hazards as expected.
- Ensures all towels,water are correctly placed in the machine.
- Maintained clean and organized workout environment to enhance overall fitness experience.
- Kept fitness areas, machines and spaces clean and orderly for customers.
- Submitted work orders and ordered supplies when needed to furnish floor with proper equipment.
- Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries.
SPA ATTENDANT
JUMEIRAH BEACH HOTEL
09.2019 - 03.2022
- Greet guests and handle their question and concerns
- Perform basic housekeeping duties such as cleaning the bathrooms,steam and sauna
- Maintain cleanliness of spa area
- Restorck linen in treatment rooms
- Show the guest and talk to them about the facilities available in the spa
- Escort the guest to the reception after treatment
- Assists the guest with the locker keys
- Assist the gym attendants by monitoring the gym all the time
- Perform set up and clean up responsibilities for the program in the gym
- Greet all participants in the gym and keep open line communication
- Assist the trainers in the gym by preparing classes ready for training eg body bump,spinning classes,yoga classes
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
- Anticipated and addressed guests' service needs by reviewing daily spa appointments.
- Handled customer complaints in a professional and courteous manner.
- Conducted locker room tours and provided information and directions.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
- Managed locker room inventory and supplies, replenishing as needed.
- Greeted customers and offered them assistance.
- Recommended and sold spa packages and memberships based on client's preferences and needs.
- Monitored temperatures and chemicals of Jacuzzi pools to kill bacteria and maintain comfortable water temperatures.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
- Greeted guests and escorted to correct treatment rooms.
HOUSEKEEPING ROOM ATTENDANT
WESTIN ABU DHABI GOLF RESORT AND SPA
12.2018 - 08.2019
- VALET DUTIES AND RESPONSIBILITIES
- Guests and other departments
- Fill cart with supplies and transport the cart to assigned area
- Enter guest rooms following procedures for gaining access and ensuring vacancy before entering
- Replace guest amenities and supplies in rooms
- Replace dirty linens and terry with clean items
- Make beds and fold terry
- Clean bathrooms, Remove trash, dirty linen, and room service items
- Check that all appliances are present in the room and in working order
- Straighten desk items, furniture, and appliances
- Pick and deliver guest laundry
- Record all guest laundry as per the standard.
STYLIST ROOM ATTENDANT
RENAISSANCE HOTEL DUBAI DOWNTOWN
09.2017 - 07.2018
- Respond promptly to requests from guests and other departments
- Fill the cart with supplies and transport the cart to the assigned area
- Enter guest rooms following procedures for gaining access and ensuring vacancy before entering
- Replace guest amenities and supplies in rooms
- Make beds and fold terry
- Clean bathrooms, Remove trash, dirty linen, and room service items
- Check that all appliances are present in the room and in working order
- Straighten desk items, furniture, and appliances
- Dust, polish, and remove marks from walls and furnishings
- Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway)
- Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications
- Ensure uniform and personal appearance are clean and professional.
HOUSEKEEPING ROOM ATTENDANT
SOFITEL DUBAI JUMEIRAH BEACH HOTEL
02.2015 - 08.2017
- To consistently provide thoughtful, caring and sincere service
- To clean all assigned guest rooms including dusting, making beds, soiled linen removal from rooms, and retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenish rooms with supplies
- Attend to guest requests
- Replenish all bathroom and guest room supplies
- To sign in and out master keys daily
- To update and record all cleaned rooms
- To return and properly tag all lost and found articles in the Housekeeping Office
- To report necessary maintenance items
TRANSGUARD GROUP LLC
10.2013 - 01.2015
CUSTOMER SERVICE, CLERK
SAFARI PARK HOTEL
11.2012 - 12.2012
- INDEPENDENT ELECTORAL AND BOUNDARIES COMMISSION (I.E.B.C) LOCATION
AIRCRAFT CLEANER
EMIRATES
01.2009 - 12.2009
- DUTIES AND RESPONSIBILITIES
- Undertake regular deep cleaning tasks e.g
- Weekly mini deep cleaning, scrubbing floors, walls and doors, washing sinks and toilet bowls, wiping mirrors and dusting all fixtures
- Placing magazine packs in seat pockets and replacing the head covers
- Coordinate preventive maintenance and general cleaning to attain customer satisfaction
- Report maintenance issues to the Maintenance /Engineering department
- Report and hand over any lost and found items to the Office
- Ensure there is enough stock of tissues and hand towels
- Assist the supervisor in achieving the required standard quality checks on Aircraft
- Ensure cabin cleaning and furnishing are stocked efficiently.
Education
No Degree - Diploma in Massage Therapy Level 3
Healing Zone Academy Dubai
12.2022
Kenya certificate of primary Education - undefined
Nairobi Aviation College
Diploma - Information Technology
Nairobi Aviation College
2012
Skills
- COMPUTER EXPOSURE
- Book for time
- Opera
- Micros
- Excel
- Typing
- Emailing
- PERSONAL TRAINING
- Chemical handling
- Fire fighting
- Health and safety measures
- ADDITIONAL SKILLS
Timeline
Fitness Attendant
MANDARIN ORIENTAL JUMEIRA DUBAI
04.2022 - Current
SPA ATTENDANT
JUMEIRAH BEACH HOTEL
09.2019 - 03.2022
HOUSEKEEPING ROOM ATTENDANT
WESTIN ABU DHABI GOLF RESORT AND SPA
12.2018 - 08.2019
STYLIST ROOM ATTENDANT
RENAISSANCE HOTEL DUBAI DOWNTOWN
09.2017 - 07.2018
HOUSEKEEPING ROOM ATTENDANT
SOFITEL DUBAI JUMEIRAH BEACH HOTEL
02.2015 - 08.2017
TRANSGUARD GROUP LLC
10.2013 - 01.2015
CUSTOMER SERVICE, CLERK
SAFARI PARK HOTEL
11.2012 - 12.2012
AIRCRAFT CLEANER
EMIRATES
01.2009 - 12.2009
No Degree - Diploma in Massage Therapy Level 3
Healing Zone Academy Dubai
Kenya certificate of primary Education - undefined
Nairobi Aviation College
Diploma - Information Technology
Nairobi Aviation College
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