Paul Jonathan Ramis
Dubai
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
19
19
years of professional experience
Work History
Luxury Retail Sales Supervisor – Fine & Rare Wine and Spirits Advisor
Maritime & Mercantile International – Le Clos
Dubai
08.2023 - Current
- Managed efficient day-to-day store management.
- Directed comprehensive handling of buyer journey.
- Oversaw cashier operations while efficiently handling petty cash management.
- Supervise service recovery procedures
- Executed in-store promotional campaigns to drive a 15% rise in new product sales.
- Enhanced after-sales service, leading to an 80% increase in customer retention.
- Upheld brand identity by ensuring visual and grooming standards aligned with the brand image.
- Reduced skill gaps through tailored development plans.
- Fostered collaborative work culture to enhance employee satisfaction.
- Enhanced inventory and security controls, reducing shrinkage by implementing new protocols.
- Enabled team to gain expertise in embedded products, boosting sales.
- Managed stock levels to maximize sales opportunities
- Modified merchandise offerings based on emerging market patterns.
Buyer/ Seller/ Category Executive
Flemingo Enterprises FZCO
Dubai
02.2022 - 08.2023
- Oversaw procurement processes for Wines, Spirits, and Beers.
- Oversees Sales Order workflows, Supply Chain operations, Payments solutions and Service Recovery measures.
- Delivered excellent customer service through voice and email channels.
- Analyzed industry data on competitor pricing, material costs and supply chain challenges to establish precise pricing.
- Recommended optimal product mix and distribution avenues to ensure highest business success for ship chandlers and local DXB traders.
- Utilized market and competitor data to pinpoint potential areas for growth.
Operations Manager
Grape Expectations Pvt. Ltd
Male'
01.2019 - 02.2022
- Oversees corporate sales order workflow.
- Enhances employee expertise through tailored training in key operational areas.
- Oversaw and evaluated operational performance to enhance business strategy.
- Formulated and executed plans to boost employee efficiency.
- Cut costs by administering inventory control strategies.
- Collaborated effectively with sales team to create new business opportunities.
- Streamlined operations by analyzing dataset trends and executing successful interventions.
Operations Manager
Western Sales Trading Company
Saipan
01.2017 - 11.2017
- Oversaw the scheduling and management of a large team, achieving high operational standards.
- Enhanced consistency through effective education of team members on organizational standards.
- Assisted in expanding client base through proactive teamwork with sales department.
- Directed high-performing team towards successful KPI achievement.
Operations Manager
Wine Depot Inc
Makati
12.2014 - 01.2017
- Manages inventory stocks and allocation
- Executed periodic assessments to ensure workforce alignment.
- Delivered comprehensive training sessions to enhance team expertise in workflow management and customer engagement.
- Projected future sales by evaluating inventory trends.
- Manages the setup and pricing of promotional displays for optimal customer engagement.
- Conducted data analysis to optimize budget performance.
- Lowered operational costs based on detailed process evaluations and customer observations.
- Reduced discrepancies through effective employee training on company standards.
- Introduced inventory control measures to minimize expenditures.
- Coordinated with stakeholders to identify new operating opportunities for improving services.
- Collaborated with sales team to generate new business opportunities.
Retail Sales Supervisor
Wine Trade Asia Pte. Ltd
Singapore
10.2011 - 10.2013
- Developed seasonal wine selections to enhance guest experiences.
- Coordinated delivery schedules with precise attention to detail.
- Offered expert wine advice to enhance event experience.
- Directed management of stock for both bar and retail operations.
- Managed financial transactions and addressed cashier concerns.
- Oversee execution of service recovery processes.
- Enhanced after-sales support boosting customer retention by 80%.
- Maximized shopping satisfaction by refining store layout.
- Enhanced sales strategies to boost revenue, consistently surpassing monthly goals by 15%.
- Enhanced stock monitoring and security protocols, resulting in reduced losses.
- Enhanced sales by sharing comprehensive knowledge of embedded products with team.
- Oversaw inventory to optimize sales performance.
- Conducted training sessions focused on upselling techniques and POS system navigation.
Senior Sales / Assistant Brand Manager
Rudy Project Phils., Inc, Prestige Brands, Inc
07.2010 - 10.2011
- Streamlined inventory and sales data from nationwide retail and concessionaire locations.
- Spearheaded creation of new business partnership.
- Sustain and enhance relationships with current business partners and retail outlets across all locations.
- Developed and authorized display modules for retail products.
- Designed promotional incentives to spark interest in emerging products.
- Formulated and executed optimal pricing strategies aligning company goals with market trends.
Account Associate
PLDT SME, Pointman Placement Specialists, Inc
06.2009 - 07.2010
- Generated brand visibility across target markets.
- Spearheaded creation of an additional business account.
- Managed and enhanced relations with current business partners.
- Resolved billing discrepancies and service-related issues promptly.
- Utilized cross-selling techniques to highlight additional offerings.
- Collaborated with team members to create strategies for enhancing customer service.
Marketing Officer / Management Staff, Registrar, Office / Admissions Officer
Colegio de San Juan de Letran - Manila
Manila
11.2005 - 01.2009
- Designed and launched proactive marketing strategies to drive engagement.
- Developed concise forecasts for periodic budget and marketing targets.
- Distributed programs, projects, activities, and tasks among team members.
- Managed sales and marketing efforts through regional strategies.
- Delivered strategic insights to advance innovative marketing techniques.
- Facilitates career talks at partner schools.
- Manage timelines and execution of admission examinations.
- Processed payments for student entrance exams, registration fees, and reservations.
- Forged connections and built networks with government agencies, professional organizations, school administrators, parents and community members.
- Compiled periodic sales performance reports against targets and operational budgets.
- Provided constructive feedback to improve effectiveness of sales and marketing strategies.
- Organized and maintained electronic and physical files for student academic documents.
- Streamlined data maintenance processes for the colegio's enrollment platform.
Education
Award in Wines & Spirits Level 2 -
Wine & Spirits Education Trust
International Wine & Spirit Centre London UKBachelor of Science - Business Management
Colegio de San Juan de Letran
Manila, PhilippinesSkills
- Account management
- Operations
- Sales processes
- Customer service management
- Inventory control
- Sales development
- Store organization
- Staff training and development
- Relationship building and management
- Database management
- Customer relationship building
Websites
Timeline
Luxury Retail Sales Supervisor – Fine & Rare Wine and Spirits Advisor
Maritime & Mercantile International – Le Clos
08.2023 - Current
Buyer/ Seller/ Category Executive
Flemingo Enterprises FZCO
02.2022 - 08.2023
Operations Manager
Grape Expectations Pvt. Ltd
01.2019 - 02.2022
Operations Manager
Western Sales Trading Company
01.2017 - 11.2017
Operations Manager
Wine Depot Inc
12.2014 - 01.2017
Retail Sales Supervisor
Wine Trade Asia Pte. Ltd
10.2011 - 10.2013
Senior Sales / Assistant Brand Manager
Rudy Project Phils., Inc, Prestige Brands, Inc
07.2010 - 10.2011
Account Associate
PLDT SME, Pointman Placement Specialists, Inc
06.2009 - 07.2010
Marketing Officer / Management Staff, Registrar, Office / Admissions Officer
Colegio de San Juan de Letran - Manila
11.2005 - 01.2009
Award in Wines & Spirits Level 2 -
Wine & Spirits Education Trust
Bachelor of Science - Business Management
Colegio de San Juan de Letran
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