Pavan Kumar
Dubai
Summary
Results-driven professional with expertise in portfolio and data analysis, driving sales through digital and telesales channels, and retention management. Demonstrates strong capabilities in balance building, team management, and identifying opportunities for lead generation. Adept at project management with a focus on delivering measurable outcomes and fostering growth. Committed to leveraging skills to achieve organizational objectives while identifying innovative strategies for business development.
Overview
9
9
years of professional experience
Work history
Team Leader - Cards Lifecycle Management
Dubai Islamic Bank
, Dubai
11.2022 - Current
- Managing the Life Cycle Management for Cards, which includes Balance Building (Organic & In organic growth), Credit Line management, Retention, Product Upgrade, Campaigns for Early dormant and NUNP target base, Card Migration
- Set up new teams for Cards CLM, Retention & Acquisition
- Managed 3 major card migration projects
- Driving sales through Telesales & Digital channels for Line management, ENR sales, Card Acquisition, Card upgrades, etc..
- Managed Retention team to reduce the overall attrition
- Responsible for all the IT projects related to cards after sales (New journey creation, parameter change, reports set up, workflow change etc...)
- Responsible for creating Incentive structures, sales campaigns, Pricing, SOP, Credit policies, Campaign dossiers, BRD, memos related to process & projects
- Developed strategies for improved performance level across the team.
- Work closely with other stakeholders (IT, Operations, Credit underwriting, Credit Policy, Marketing, etc..)
- Led project coordination, resulting in timely delivery.
Assistant manager
Noor Bank (AMS International / Concentrix Payroll)
, Dubai
05.2016 - 11.2022
- Setting up & managing new telesales team for Asset Products (Cards Enr Sales, Cards Acquiring, Cards Retention, PL Acquiring & PL retention teams)
- Started the team with 3HC & grew up to 70HC in span of 3 years
- Responsible for stakeholder management (Credit, Operations, IT, marketing, etc..)
- Driving sales through variable model payout structure
- Responsible for creating SOP, Pricing, DOA memos, Incentive structures, PIP, credit policies
Relationship officer
Rak Bank
, Dubai
11.2015 - 04.2016
- Part of personal loan sales team & responsible to get new business through cold calling
Education
Master of Business Administration - Marketing
Jaipur National University
Bachelor of Commerce - Computer Application
Madurai Kamarajar University
Skills
- Portfolio / Data Analysis
- Driving sales through Digital & Telesales channels
- Retention Management
- Balance Building
- Team Management
- Identifying opportunities for Lead generation
- Project Management
Languages
English
Fluent
Kannada
Native
Hindi
Advanced
Tamil
Native
Timeline
Team Leader - Cards Lifecycle Management
Dubai Islamic Bank
11.2022 - Current
Assistant manager
Noor Bank (AMS International / Concentrix Payroll)
05.2016 - 11.2022
Relationship officer
Rak Bank
11.2015 - 04.2016
Master of Business Administration - Marketing
Jaipur National University
Bachelor of Commerce - Computer Application
Madurai Kamarajar University
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