Pavan Panagdan

In conjunction with branch management and corporate transaction oversight, I have taken on an additional role as a cluster head, tasked with the responsibility of overseeing three additional branches.

• Develop and implement a strategic plan for the entire cluster.
• Allocate resources efficiently and effectively among different branches within the cluster.
• Resolve conflicts and address issues that arise within the cluster.
• Identify and mitigate risks that could impact the cluster's performance.
• Ensure that all activities within the cluster comply with relevant laws, regulations, and organizational policies.
• Represent the cluster in meetings, negotiations, and other interactions with management.

As a branch manager, I have overseen operations in different branches, with my most recent role at the Frij Murar branch providing me with specialized expertise in managing corporate transactions. During this tenure, I assumed key responsibilities related to corporate transaction handling.

• Oversaw and managed corporate transactions within the branch, handling a diverse range of financial activities such as currency exchange, international remittances, and other corporate services.
• Implemented and maintained efficient processes for corporate clients, ensuring timely and accurate transaction execution.
• Built and maintained strong relationships with corporate clients, understanding their specific financial needs and providing tailored solutions.
• Acted as the main point of contact for corporate clients, addressing inquiries, resolving issues, and ensuring overall client satisfaction.
• Developed and implemented robust risk management strategies to safeguard corporate transactions, ensuring compliance with regulatory requirements and internal policies.
• Ensured strict adherence to regulatory guidelines and compliance standards in all corporate transactions, maintaining up-to-date knowledge of relevant regulations.
• Worked closely with the sales and marketing teams to identify opportunities for business growth within the corporate segment.
• Prepared regular reports for senior management, highlighting key performance indicators and areas for improvement.

• I have earned management trust by serving as a key holder, responsibly opening and closing store.
• Greet customers entering the branch. Assist customers in person and via telephone. Train new employees by providing knowledge of specific store tasks and policies.
• Balance currency, coins, and checks in cash drawers at end of shift, and calculate daily transactions using computers, calculators, or adding machines. Receive cheques and cash for deposit, verify amounts, and check accuracy of deposit slips. Monitor vault to ensure cash balances are correct. Supply tellers with coin and currency as needed.
• Enter customers' transactions / info into the Digital Currency data base and collect cash or cheques and pay out money after verifying that signatures are correct.
• Complete wire transfers (USD, EUR, GBP etc.) through Western Union Money Transfer Control Systems.
• Enter payments for customers for all major utility and phone services.

• Serves as a basic point of contact for customers with complaints, queries, request, feedback's etc.
• Responsible for proper scrutiny and recording of the complaints received from customers.

Serves as a cashier to Receive payment by cash, check, credit cards, vouchers, or automatic debits. -Issue receipts, refunds, credits, or change due to customers -Answer customers' questions, and provide information on procedures or policies.