PAVITHRA RAJA
Chennai,INDIA
Summary
Dynamic and results-driven professional with extensive expertise in HR management, recruitment, and vendor management. Demonstrates exceptional skills in strategic planning, problem-solving, and quality assurance. Adept at fostering collaboration and communication within teams, while excelling in public speaking and team building. Proficient in MS Office applications, social media marketing, and programme development. Committed to driving organisational success through innovative solutions and maintaining calm under pressure.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Hard-working HR with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Enthusiastic HR with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Motivated HR with 8 years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Experienced HR with over 8 years in TRADING /MEDIA/FACILITY/IT industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Passionate IT with 1 year experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines.
Customer-oriented 4 with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development
Dedicated sales highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
Enthusiastic sales with 5 years of experience. Secures team success through hard work, attention to detail and excellent organisation.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
HR (RECRUITMENT & ADMIN) MANAGEMENT
International Way Of Life
Muscat, Oman
01.2023 - 11.2025
- Preparing or updating employment records related to hiring, transferring, promoting, and terminating.
- Explaining human resources policies, procedures, laws, and standards to new and existing employees.
- Ensuring new hire paperwork is completed and processed.
- Beyond administrative duties, however, HR assistants are also often involved in recruiting, hiring, and training new employees.
- Key Result Areas:
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied positive customer service approach to increase satisfaction levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
Procurement officer (additional)
INTERNATIONAL WAY OF LIFE /MEPCO TRADING
FAHAHEEL/MUSCAT, KUWAIT/OMAN
03.2022 - 11.2025
- Identified cost reduction opportunities through comprehensive market research.
- Established long-term partnerships with reliable vendors for consistent supply.
- Streamlined interdepartmental communication to facilitate smooth transactions.
- Implemented innovative procurement strategies to boost overall business performance.
- Conducted price comparisons among vendors to achieve optimal value.
- Maintained accurate records of purchases and pricing for transparency.
- Coordinated purchase orders with internal teams to ensure seamless operations.
- Negotiated contracts with suppliers, securing advantageous terms.
- Maintained accurate records of purchases and pricing, ensuring transparency.
- Conducted frequent price comparisons amongst vendors for optimal value.
- Lead initiatives to reduce environmental impact of procurement activities.
- Implemented innovative solutions for efficient inventory management.
- Coordinated purchase orders with internal teams for seamless operations.
- Streamlined communication between department and suppliers for smoother transactions.
- Ensured compliance with company policies by conducting regular audits.
- Negotiated contracts with suppliers, achieving favourable terms.
- Identified cost reduction opportunities by conducting market research.
- Reduced risk in supply chain through diligent vendor management.
- Worked closely with finance team to manage budgets effectively.
- Resolved disputes with vendors quickly, maintaining good working relationships.
- Optimised product selection process to meet organisational needs.
- Implemented new procurement strategies, enhancing overall business performance.
- Established long term partnerships with reliable vendors, ensuring consistent supply.
- Developed supplier performance evaluation program for improved service quality.
- Managed supplier relationships to enhance strategic alliances.
- Collaborated cross-functionally to ensure alignment of procurement activities.
- Streamlined procurement processes for increased efficiency.
- Participated in international trade shows to identify potential suppliers.
- Worked with department heads to determine requirements for procurement activities.
- Sourced and verified quotations from suppliers before initiating purchase processes.
- Negotiated with vendors and service providers to control corporate expenditures.
- Coordinated with inventory control to determine purchasing needs with high degree of accuracy.
- Monitored inventory needs and worked with procurement team to facilitate supply chain operations.
- Facilitated decision-making by preparing cost comparison of material pricing.
- Built productive relationships with stakeholders, communicated updates and sought mutually beneficial outcomes.
- Delivered tactical cost savings by negotiating advantageous terms and conditions for new contracts.
- Assessed supplier base and categorised spending based on strategic and operational requirements.
- Monitored supply chain activities to validate quality of goods procured.
- Analysed and developed procurement plans with cost-effective solutions and increased purchase power.
- Minimised customer complaints by verifying procured items met required quality standards.
- Reviewed proposals and submitted reports to procurement heads for selection.
- Advised and guided management teams on decision-making, enabling cost-effective tendering processes.
- Evaluated procurement processes and used results to improve workflows and procedures.
- Accurately anticipated future customer demand through predictive analysis of historical data.
- Facilitated project delivery by procuring raw materials and supplies.
- Mentored and motivated junior procurement staff to consistently meet and exceed department KPIs.
- Monitored delivery progress and contacted clients and suppliers to minimise delivery delays.
- Maintained strong working relationships with suppliers and vendors to obtain favourable contract terms.
- Identified stock quantity and quality, delivery times and other contract conditions to be met.
- Negotiated contract terms and awarded supplier contracts to achieve optimum business profits.
- Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location.
- Analysed buying trends at each store location to identify appropriate mix of inventory items for top-tier sales.
- Researched and purchased specialized equipment and materials for company use.
- Negotiated pricing for apparel and accessories from vendors to secure optimal pricing and keep costs low.
- Gathered and analysed stock and merchandise requirements data to develop buying specifications and criteria.
- Analysed supply chain strategies and implemented sustainable procurement processes to keep continuous stock of products.
- Utilised market reports, trade periodicals and promotion materials to identify new business opportunities.
- Managed tender process, interviewing and comparing bids to maximise contract terms.
- Established delivery schedules to keep stores fully stocked.
- Visited trade shows, showrooms and product design events to increase product offerings.
- Assessed and resolved logistic challenges to meet delivery deadlines.
- Assisted with staff development by implementing effective, hands-on training programmers for new employees, maximizing performance and engagement from day one.
- Communicated closely with stakeholders, including vendors and merchants, helping to secure well-timed 150+ deliveries.
- Evaluated product sales performance to provide accurate reports and identify improvement opportunities.
- Communicated closely with stakeholders, including vendors and merchants, helping to secure well-timed deliveries.
- Made 1000+ annual buying trips to preview new items and make purchases.
HR MANAGER
MEPCO TRADING AND PROJECT MANAGEMENT
FAHAHEEL, KUWAIT
03.2022 - 12.2022
- Streamlined recruitment processes by implementing applicant tracking system.
- Oversaw talent acquisition, securing top industry talents for diverse roles.
- Facilitated training programmer to enhance employee skills and career progression.
- Developed onboarding program to accelerate employee productivity.
- Conducted regular performance evaluations, identifying areas for improvement.
- Collaborated with senior leadership on strategic HR decisions for organizational growth.
- Managed redundancy processes, minimizing legal risks effectively.
- Established workplace safety curriculum in partnership with management for employee awareness.
- Oversaw talent acquisition process, secured top industry talents.
- Updated company's HRIS system to optimize data access and reporting capabilities.
- Facilitated training programmer to enhance employee skills.
- Kept managers and employees updated on wide range of employment relations related to performance, attendance and discipline.
- Delivered consistent and reliable service through overall administration, planning, coordination and evaluation of HR functions.
- Handled company recruitment activities to develop high-achieving workforce.
- Improved employee productivity and organizational effectiveness by reviewing processes for optimal HR service delivery.
- Partnered with management to establish workplace safety curriculum for training and education purposes.
- Managed leavers processes, end-of-probation reviews, changes to appointments and termination of fixed-term contracts.
- Maintained compliance with all local, county and national laws, as well as established organizational standards.
- Developed and implemented forward-thinking strategies, enabling continued progression towards business talent and compliance goals.
- Served as liaison between business divisions to facilitate communications.
- Monitored in-house HR trends to assess company performance against KPIs.
- Devised training programmer for new and existing employees.
- Instructed employees quarterly on drug abuse and prevention programmer to enhance staff knowledge and awareness.
- Created and implemented development programmer to promote employee career progression.
- Streamlined benefit program administration efficiencies.
- Eliminated discrimination and harassment risks by investigating internal allegations and implementing corrective actions.
- Automated employee performance evaluation reminders for senior leadership.
- Provided strategic direction for human resources management team.
- Led high-performing teams and developed organizational leadership capacity.
- Facilitated new hire on-boarding program by scheduling training initiatives, resolving issues and processing paperwork.
- Created succession plans and promotion paths for staff.
- Reduced staff turnover through improved performance development programmer.
- Wrote and maintained employee handbook covering company policies and mission statement.
- Collaborated closely with senior leadership team on strategic HR decisions.
- Achieved harmonious workplace environment with effective conflict resolution strategies.
- Implemented HR policies and procedures for legal compliance.
- Maintained open communication channels with employees, fostered trust within teams.
- Administered payroll operations ensuring timely and accurate payments.
- Assisted in succession planning to ensure business continuity.
- Negotiated beneficial terms with benefit providers, ensured cost-effective packages.
- Handled grievance procedures in line with employment law regulations.
- Developed new onboarding program to speed up employee productivity.
- Managed redundancy processes, minimized legal risks.
- Conducted regular performance evaluations, identified areas of improvement.
- Coordinated employee engagement initiatives for improved staff morale.
- Reviewed job descriptions periodically, kept them abreast of current roles.
- Fostered diverse and inclusive work culture by promoting equal opportunities.
- Led change management initiatives for smoother transitions.
- Liaised with department managers to identify staffing needs.
- Delivered consistent and reliable administration through strategic planning and coordination of HR functions.
- Advised senior management on employee corrective actions.
- Communicated HR updates to staff, keeping employees operating under consistent framework across organization.
- Managed full recruitment lifecycle of job adverts, applicant vetting and new employee onboarding.
- Instructed employees on drug abuse and prevention program to enhance staff knowledge and awareness.
HR MANAGER
GREEN APPLE FACILITIES AND MEDIA PRIVATE LIMITED
CHENNAI, INDIA
04.2018 - 01.2022
- Streamlined recruitment by implementing applicant tracking system, enhancing efficiency.
- Oversaw grievance procedures to ensure compliance with employment law regulations.
- Facilitated succession planning for talent retention and business continuity.
- Promoted equal opportunities, fostering diverse and inclusive culture.
- Led change management initiatives for seamless organizational transitions.
- Developed employee engagement program that significantly enhanced morale.
- Conducted performance evaluations, identifying areas needing improvement.
- Managed redundancy processes, minimising legal risks effectively.
- Managed redundancy processes, minimised legal risks.
- Oversaw talent acquisition process, secured top industry talents.
- Streamlined recruitment process by implementing applicant tracking system.
- Achieved harmonious workplace environment with effective conflict resolution strategies.
- Coordinated employee engagement initiatives for improved staff morale.
- Maintained open communication channels with employees, fostered trust within teams.
- Conducted regular performance evaluations, identified areas of improvement.
- Facilitated training programmes to enhance employee skills.
- Reviewed job descriptions periodically, kept them abreast of current roles.
- Administered payroll operations ensuring timely and accurate payments.
- Liaised with department managers to identify staffing needs.
- Developed new onboarding programme to speed up employee productivity.
- Negotiated beneficial terms with benefit providers, ensured cost-effective packages.
- Handled grievance procedures in line with employment law regulations.
- Led change management initiatives for smoother transitions.
- Collaborated closely with senior leadership team on strategic HR decisions.
- Updated company's HRIS system to optimise data access and reporting capabilities.
- Implemented HR policies and procedures for legal compliance.
- Assisted in succession planning to ensure business continuity.
- Fostered diverse and inclusive work culture by promoting equal opportunities.
- Delivered consistent and reliable administration through strategic planning and coordination of HR functions.
- Advised senior management on employee corrective actions.
- Communicated HR updates to staff, keeping employees operating under consistent framework across organisation.
- Managed full recruitment lifecycle of job adverts, applicant vetting and new employee onboarding.
- Kept managers and employees updated on wide range of employment relations related to performance, attendance and discipline.
- Delivered consistent and reliable service through overall administration, planning, coordination and evaluation of HR functions.
- Handled company recruitment activities to develop high-achieving workforce.
- Improved employee productivity and organisational effectiveness by reviewing processes to ensure optimal HR service delivery.
- Improved employee productivity and organisational effectiveness by reviewing processes for optimal HR service delivery.
- Maintained compliance with all local, county and national laws, as well as established organisational standards.
- Managed leavers processes, end-of-probation reviews, changes to appointments and termination of fixed-term contracts.
- Partnered with management to establish workplace safety curriculum for training and education purposes.
- Developed and implemented forward-thinking strategies, enabling continued progression towards business talent and compliance goals.
- Monitored in-house HR trends to assess company performance against KPIs.
- Served as liaison between business divisions to facilitate communications.
- Devised training programmes for new and existing employees.
- Created and implemented development programmes to promote employee career progression.
- Liaised with senior leadership by chairing committee meetings to share and implement best practices.
- Instructed employees quarterly on drug abuse and prevention programmes to enhance staff knowledge and awareness.
- Automated employee performance evaluation reminders for senior leadership.
- Eliminated discrimination and harassment risks by investigating internal allegations and implementing corrective actions.
- Streamlined benefit programme administration efficiencies.
- Recruited, hired and trained new employees to optimise profitability.
- Improved business HR policies by guiding and collaborating with managers.
- Advised line managers on correct disciplinary procedures for compliant issue resolution.
- Increased minority hiring by 100% by cultivating community partnerships and attracting high-quality workforce.
- Assessed new staff eligibility through rigorous reference and right-to-work checks.
- Used staff survey findings to implement enhanced working conditions and practices.
- Led high-performing teams and developed organisational leadership capacity.
- Provided strategic direction for human resources management team.
- Analysed market data to create competitive compensation and benefits packages.
- Developed bonus and incentive programmes to drive employee performance.
- Conducted workforce planning and benchmarking to meet company needs.
- Wrote and maintained employee handbook covering company policies and mission statement.
- Facilitated new hire on-boarding programme by scheduling training initiatives, resolving issues and processing paperwork.
- Created succession plans and promotion paths for staff.
- Reduced staff turnover through improved performance development programmes.
- Monitored evolving regulatory changes and parameters to maintain operational compliance.
- Oversaw job fairs to bring in local talent for long-term and seasonal positions.
- Educated line managers on policy and process changes for implementation.
- Held company-wide town hall meetings to convey updates.
- Maintained precise, detailed staff and company records for thorough reference.
ASST. HR / BDM
TQM TECHNO SOLUTION
CHENNAI, INDIA
01.2017 - 02.2018
- Processed invoices to ensure timely payments and accurate financial records.
- Managed executives' schedules, optimizing daily workflow efficiency.
- Coordinated team meetings to enhance communication and boost productivity.
- Handled event logistics, ensuring successful execution of company events.
- Maintained digital database for easy access to information.
- Drafted business letters and emails to facilitate effective cross-departmental communication.
- Conducted research to compile information, supporting strategic planning initiatives.
- Compiled data to generate comprehensive reports.
- Drafted business letters and emails to facilitate clear communication.
- Made travel arrangements, ensuring optimal time management.
- Answered phone calls promptly, providing excellent customer service.
- Increased efficiency by handling correspondence and organizing files.
- Provided customer service, delivering high levels of satisfaction.
- Handled confidential information, maintaining discretion and integrity.
- Recorded meeting minutes accurately, aiding in accountability and record keeping.
- Assisted in budget planning to ensure fiscal responsibility.
- Coordinated team meetings to enhance communication and productivity.
- Support staff members with administrative tasks, reducing workload stress.
- Sustained high levels of organization with attention to detail.
- Handled event logistics smoothly, ensuring successful company events.
- Researched industry trends, contributing to strategic planning.
- Maintained digital database, enhancing ease of access to information.
- Processed invoices, ensuring timely payments.
- Streamlined office processes with implementation of new filing system.
- Liaised with clients to maintain relationships and foster repeat business.
- Managed executives' schedules for improved daily workflow.
- Facilitated smooth running of operations through efficient task management.
- Managed time effectively to meet deadlines.
- Took on additional tasks on manager's request.
- Used problem-solving skills to resolve challenges and prioritize workload.
- Completed assigned work within deadlines and to company standards.
- Handled various day-to-day admin responsibilities to maintain smooth business operations.
- Understood and adhered to company's health and safety policies.
- Demonstrated open communication and collaborated with various teams.
- Provided printing, photocopying scanning support to colleagues.
- Acted as main contact for staff and clients.
- Kept and maintained accurate filing system for preservation of office information.
- Typed and edited documents and presentations for manager.
- Demonstrated adaptability by taking on ad-hoc tasks.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Received, sorted and distributed incoming mail.
- Assisted managers in compiling and organizing materials for meetings.
- Conducted quality checks on deliverables, identifying and addressing discrepancies.
- Planned and scheduled meetings, creating agendas and minutes as needed.
- Showcased professionalism in client meetings.
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Carried out duties with strict compliance to company standards and policies.
- Facilitated maintenance and repairs of office equipment and machinery.
- Answered phone calls and emails for management team during busy periods.
- Maintained orderly files with updated, easily accessible information for staff.
- Addressed incoming requests for information, inquiries, and complaints.
- Provided clients with accurate cost estimations.
- Collected customer information for new orders, verified details and obtained missing data to meet project requirements.
- Organized documentation and creatives to prepare for publication.
- Filed physical and digital documents, prioritizing accessibility and data accuracy.
- Created and distributed invoices to customers.
- Liaised with relevant parties using appropriate communication channels.
- Calculated bills for customer orders, collected fees and updated tracking system with new totals.
- Generated written materials with meticulous attention to grammar and spelling.
- Drafted outgoing correspondence in appropriate tone and style.
- Sourced and distributed articles in demand to meet departmental needs.
- Prepared documentation to back up responses to financial or service complaints.
- Conducted research via multiple channels to compile information for staff needs.
- Made travel arrangements for executives and managers and documented travel details in memos for prompt distribution.
- Fielded requests from information from outside parties and wrote professional correspondence in response.
- Readied materials ahead of publication to meet project brief.
PHP DEVELOPER TRAINEE
WIPRO
CHENNAI / BANGLORE, INDIA
12.2015 - 11.2016
- Developed custom WordPress plugins to deliver unique website functionality.
- Updated legacy systems with modern PHP frameworks, enhancing overall system efficiency.
- Crafted interactive web pages using JavaScript, HTML, CSS, and PHP to elevate user experience.
- Executed risk assessments to identify vulnerabilities and strengthen security measures.
- Facilitated data migration via PHP scripts, minimizing system downtime effectively.
- Collaborated within cross-functional teams to ensure timely delivery of high-quality software products.
- Optimized database performance through strategic SQL query implementation and code refinement.
- Integrated third-party APIs, expanding service offerings and enhancing application capabilities.
- Proactively learned new technologies to keep abreast in evolving tech landscape.
- Streamlined workflow processes through proficient use of Laravel framework.
- Designed scalable applications with strategic use of object-oriented programming principles.
- Optimized database performance with effective implementation of SQL queries.
- Built secure back-end components to protect customer information.
- Created custom WordPress plugins for bespoke website features.
- Identified potential risks with thorough risk assessments-increased security measures in place.
- Ensured seamless data migration using PHP scripts, reduced system downtime.
- Wrote clear, concise documentation, improved team comprehension of project scope.
- Developed robust code for efficient user interface.
- Integrated third-party APIs into existing infrastructure, expanded service offerings.
- Improved load times through efficient code refactoring tasks.
- Delivered swift resolution of software bugs with rigorous testing and debugging techniques.
- Maintained high coding standards to ensure readability and reusability across projects.
- Executed complex algorithms to enhance server-side applications.
- Debugged complex software issues, ensured smooth application performance.
- Updated legacy systems using modern PHP frameworks-improved system efficiency significantly.
- Collaborated effectively in cross-functional team, delivered high-quality software products on time.
- Enhanced user experience by developing interactive web pages using JavaScript and HTML and CSS alongside PHP.
- Developed RESTful APIs, enabling efficient communication between different system components.
- Crafted custom features, enhancements and integrations based on project requirements.
- Tuned and troubleshot performance to address issues for optimal user experience.
- Employed best practices in code optimization, contributing to improved application speed and efficiency.
- Worked with front-end developers to integrate server-side logic and user interfaces.
- Implemented security measures, including encryption and authentication, to protect user data.
- Applied Git to manage and track changes in code base.
- Developed dynamic and scalable web applications using PHP with robust functionality.
- Integrated third-party APIs seamlessly, optimizing data exchange and enhancing application capabilities.
- Built site-specific interfaces for navigation, data management and e-commerce requirements.
- Designed graphics with Adobe Creative Cloud to achieve brand goals.
- Minimized operational downtime through comprehensive testing.
- Flexed with changing specifications and technological developments to maintain conformance with specifications and schedule targets.
- Established project milestones and ensured all team members were well-prepared to meet deadlines.
- Performed thorough testing and analysis to eliminate error and risk.
- Implemented secure coding practices to enhance web application resilience.
- Liaised with clients and designers to create robust, functional platforms.
- Evaluated project specifications for technical feasibility, security risks and user experience concerns.
- Developed and implemented architectures for web applications.
- Assessed and implemented security measures for reliable network protection.
- Utilized software libraries of reusable code to streamline design and reduce collaboration bottlenecks.
- Used design expertise to create high-quality animations for diverse websites.
- Improved web development plans to achieve client requirements within assigned timeframes.
- Translated project requirements into forward-thinking visual designs.
- Demonstrated expert coding knowledge of JavaScript, SQL and Python.
- Managed projects to develop high-performing platforms with optimum frameworks.
- Produced design renderings readily understood by technical and non-technical audiences.
- Led stand-ups and agile meetings to plan and deliver on project goals.
- Maintained excellent knowledge of emerging multimedia technologies and trends to meet client demand.
- Solved complex problems with effective teamwork and communication skills.
- Facilitated smooth operations within department through organized file management and data entry tasks.
- Fostered positive relationships with clients for enhanced business reputation.
- Streamlined filing system, enhancing office efficiency.
- Ensured timely project completion for customer satisfaction.
- Developed proficiency in various software applications with rigorous training sessions.
- Prepared comprehensive reports to facilitate informed decision-making process.
- Provided valuable support for successful company events and meetings.
- Conducted in-depth market research to understand consumer strategy.
- Contributed towards successful product launch through dedicated market research.
- Coordinated effectively with diverse teams for successful project execution.
- Delivered exceptional administrative support to senior executives during peak business periods.
- Increased team productivity by taking diligent meeting minutes.
- Enhanced digital presence by updating company's social media platforms regularly.
- Handled incoming calls and emails, ensuring prompt response.
- Assisted senior staff in data analysis tasks to inform strategic decisions.
- Maintained high level of service whilst dealing with client queries and complaints.
- Participated in training and seminars to enhance skills and promote growth.
- Adapted to new situations and learned new skills quickly.
- Shadowed senior team members to develop practical knowledge and gain critical industry-specific skills.
- Used problem-solving skills to resolve challenges and prioritize workload.
- Made positive contributions to team and workplace, consistently exceeding expectations.
- Identified and resolved issues using critical thinking and problem-solving skills.
- Participated in staff meetings to discuss latest developments.
- Sought feedback actively and used it to improve performance.
- Communicated ideas and information clearly and concisely, both verbally and in writing
- Established and nurtured positive professional relationships within working environments.
- Used strong work ethic to meet stringent deadlines.
- Conducted research and analysis to support team with project preparation.
- Exceeded expectations and demonstrated potential for future success.
- Demonstrated critical time management and organizational skills to balance studies alongside paid work.
- Collaborated with multidisciplinary teams to deliver projects within formal deadlines.
- Monitored stock to maintain consistent supply for inventory.
- Fostered culture of professional conduct within small to medium-sized teams.
- Demonstrated accountability and initiative by proactively identifying and mitigating potential risks.
- Wrote and edited articles for company's website.
- Addressed incoming requests for information, inquiries, and complaints.
- Filed physical and digital documents, prioritizing accessibility and data accuracy.
- Conducted research via multiple channels to compile information for staff needs.
- Organized documentation and creatives to prepare for publication.
SALES COODINATOR
BLOSSOM KOCHER AROMAGIC
CHENNAI, INDIA
01.2015 - 11.2015
- Developed comprehensive sales training programmer to enhance team performance.
- Established effective collaboration with management to align operational goals with strategic vision.
- Managed seamless onboarding processes for new hires, promoting quick integration.
- Facilitated interactive sales role-play sessions, improving negotiation skills across team.
- Streamlined training processes, resulting in improved sales techniques and efficiency.
- Conducted regular performance assessments, implementing targeted training where necessary.
- Created engaging learning materials, encouraging proactive learning environment.
- Drove professional development through motivational seminars and continuous skill improvement.
- Handled critical customer issues promptly, improving overall service quality.
- Handled contract negotiation tasks for beneficial agreements.
- Managed preparation of sales reports to ensure up-to-date information availability.
- Maintained comprehensive database of customer contact details, easing communication processes.
SALES TRAINEE
UNIVERAL CORPORATIONAL LIMITED
CHENNAI, INDIA
04.2012 - 08.2014
- Fostered positive team environment through active participation in meetings and training sessions.
- Assisted in maintaining stock levels to ensure optimum product availability.
- Enhanced product knowledge to provide accurate information to customers.
- Handled cash transactions efficiently, ensuring correct balances at day’s end.
- Participated actively in promotional events, generating awareness of new product launches.
- Developed skills in customer engagement by delivering effective product demonstrations.
- Resolved customer issues swiftly, ensuring high levels of satisfaction.
- Created engaging displays on shop floor to highlight key products.
- Supported management by completing paperwork accurately and promptly.
- Boosted customer satisfaction with efficient handling of queries and complaints.
- Enhanced store's reputation for excellent customer service through consistent, friendly interaction.
- Cultivated relationships with customers to promote brand loyalty.
- Created engaging displays on shop floor drawing attention to key products.
- Participated actively in promotional events, creating awareness about new product launches.
- Maintained cleanliness and organization of store for appealing shopping experience.
- Promoted cross-selling and up-selling strategies enhancing overall revenue.
- Handled cash transactions efficiently, ensuring correct balances at end of day.
- Fostered positive team environment through active participation in staff meetings and training sessions.
- Demonstrated products convincingly, leading to increased sales conversions.
- Developed skills in customer engagement by providing product demonstrations.
- Presented sales pitches effectively, resulting in higher interest from prospective clients.
- Increased product knowledge to provide accurate information to customers.
- Conducted market research to identify potential customers and their needs.
- Assisted senior sales associates during busy periods for smooth operation of store.
- Established rapport with all clients to foster long term relationships.
- Resolved customer issues swiftly, ensuring high level of client satisfaction.
- Smoothened lead follow-up process by maintaining accurate and up-to-date client database.
- Maximized sales opportunities by communicating product value proposition and selling points.
- Worked collaboratively with sales teams to meet sales goals.
- Communicated with prospective clients to arrange appointments for sales presentations.
- Collected qualitative and quantitative data to help evaluate marketing campaign performance.
- Assisted in marketing and advertising promotional activities on social media, web and direct mail.
- Stayed updated on competitor pricing and products to identify market gaps.
- Helped with promotion and organization of new product launches.
- Presented proposals to internal teams to help improve final sales pitches.
- Maintained thorough knowledge of company offerings to educate customers on product benefits and make appropriate recommendations.
- Supported brand awareness building, identifying relevant conferences and events for maximum ROI generation.
- Utilized sales data to create monthly and quarterly reports to be distributed to sales and marketing departments and management.
- Provided input on customer briefs, presentations and sales literature.
- Drove customer loyalty, strengthening relationships with existing customers.
- Identified and qualified new product opportunities based on market research.
- Measured and optimized buyer journeys in relation to product feature adoption and usage.
- Developed new business opportunities through networking and relationship building with new clients.
- Analyzed sales performance data and other supporting information to drive improvement and change.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Organized displays to promote inventory and encourage customer purchases.
- Tagged products quickly and accurately with price tags and stickers.
- Boosted product sales by offering selection guidance to customers.
- Helped customers obtain specialized help for refunds and exchanges.
- Accepted card, cash and bank transfer payments in POS register system.
- Built rapport with new and existing customers to boost client retention.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Carried out active selling from initial customer greeting.
- Managed customer lines for minimum wait times and high satisfaction.
- Demonstrated product usage and features to customers.
- Inspected products for damages and expiry dates before processing refunds.
- Promoted customer loyalty scheme at checkout.
- Overall bills using math's skills and maintained accurate till count.
- Identified discrepancies in stocks through regular inventory management.
- Requested and checked customer IDs at checkout for age-restricted products.
- Explained establishment policies to customers and offered advice on selections.
- Prepared invoices for customers with large orders or special sales types.
- Designed visually pleasing in-store and window displays to increase footfall.
- Packed and wrapped gifts with decorative details to match customer preferences.
- Displayed wares in temporary structures at markets to attract new customers.
Education
B.TECH - INFORMATION TECHNOLOGY
Sakthi Mariamman College of Engg. & Technology
Chennai 08.2012 - 03.2016
12th - Higher Secondary
Angels Babyland Matriculation Higher Secondary School
Chennai 08.2010 - 02.2012
10th - Secondary School
Angels Babyland Matriculation Higher Secondary School
Chennai 06.2009 - 03.2010
MASTER OF BUISNESS ADMINISTRATION - HUMAN RESOURCE
ANNA UNIVERSITY
INDIA 09.2017 - 03.2019
Skills
Procurement management
- Vendor management
- Recruitment and verification
- Invoice verification
- Facility support
- Team collaboration
- Analytical problem solving
- Effective communication
- Public speaking skills
- Strategic planning
- Quality assurance
- Inventory management
- Social media marketing
- Training module development
- HRIS technology experience
- Labour law compliance
- Employee relations expertise
- Succession planning insights
- Organizational effectiveness enhancement
- Compensation structure design
- Conflict resolution strategies
- Performance management techniques
- Excel proficiency and MS Office skills
- Payroll administration
- Benefits administration and reviews
- Candidate interviewing skills
- EEOC compliance knowledge
- Equipment procurement advice and planning
- Public procurement procedures expertise
- Material procurement negotiation skills
- Food and beverage procurement strategies
- Sales methodology and supportiveness
- Technical sales techniques and demonstrations
- Sales reporting and analysis capacity
- Sales generation strategies and forecasting accuracy
- Calm under pressure
- Team building
- Leadership
- Resourcefulness
- Public Relations
- Quality Assurance
- Upselling
- Google Workspace
- Multilingual
- Marketing
- Programme development
- Accounting
- Communication skills
- Problem-solving
- Public speaking
- Knowledge of MS
Personal Details
Languages Known: English, Tamil
Advanced (C1)
English
Fluent
Malayalam
Upper intermediate
Tamil
Fluent
Academic Projects
Title: Technical error - Search Engine, Title: Removing Duplicate Urls Using Normalization Rule, Search Engine: Urls found
Timeline
- ANTO HR SOLUTIONS
- HR - EXECUTIVE
- Universal Corporation, (Chennai) Pvt. Ltd. in 2015
- B.TECH(INFORMATION TECHNOLOGY), SMEC College of Engg. & Technology, Chennai in
Affiliations
- Books and adventures trip
- Dance
Certification
I have the certificate of International English Language Test Sytem ( IELTS) in 2018.
Timeline
HR (RECRUITMENT & ADMIN) MANAGEMENT
International Way Of Life
01.2023 - 11.2025
Procurement officer (additional)
INTERNATIONAL WAY OF LIFE /MEPCO TRADING
03.2022 - 11.2025
HR MANAGER
MEPCO TRADING AND PROJECT MANAGEMENT
03.2022 - 12.2022
HR MANAGER
GREEN APPLE FACILITIES AND MEDIA PRIVATE LIMITED
04.2018 - 01.2022
MASTER OF BUISNESS ADMINISTRATION - HUMAN RESOURCE
ANNA UNIVERSITY
09.2017 - 03.2019
ASST. HR / BDM
TQM TECHNO SOLUTION
01.2017 - 02.2018
PHP DEVELOPER TRAINEE
WIPRO
12.2015 - 11.2016
SALES COODINATOR
BLOSSOM KOCHER AROMAGIC
01.2015 - 11.2015
B.TECH - INFORMATION TECHNOLOGY
Sakthi Mariamman College of Engg. & Technology
08.2012 - 03.2016
SALES TRAINEE
UNIVERAL CORPORATIONAL LIMITED
04.2012 - 08.2014
12th - Higher Secondary
Angels Babyland Matriculation Higher Secondary School
08.2010 - 02.2012
10th - Secondary School
Angels Babyland Matriculation Higher Secondary School
06.2009 - 03.2010