PAYAL VARMA

Fast tracked Manager candidate, leading large digital transformations and de-risking technology migrations through strategic inputs, process expertise and business knowledge for large multi-national Insurance clients

Client Focused Strategic & Implementation Management

• Led team of 4 providing key management insights to the long-term, multi-year claims modernization program for a large, multi-state member-owner health insurance client. Managed ongoing executive reporting & client management for current transformation testing, quality management and automation threads
• Worked directly with cross-functional theme owners (Plan-to-Fix, Plan-to-Version etc.) to assess the efficacy of parallel testing efforts across health insurance capabilities helping drive a more structured approach to testing for Q3, Q4 in FY23 and build a cohesive design to execution plan for FY24
• Reduced proposed “time to test” and consolidated “test phases” through client discussions by 30% and remediated code inconsistencies due to 100% of fringe scenarios by leading client workshops and weekly test execution meetings and worked on vendor consolidation business case to enable additional sales worth $18M for Q4 FY23 and built collateral, pricing model and proposal

Firm Focused Strategic Leadership Initiatives

• Served as the Program Manager for the Software Engineering Talent Pilot. As part of design team and Steering Committee implemented a complete overhaul of the organization structure and Talent Model for
  group of ~200 practionersto promote “Engineering and Technology” first mindset

Most junior practitioner yet to manage diverse stakeholders, support strategic / operational business decision making, driving financial and talent-oriented goals at scale

Awards and Recognitions

• Won the Deloitte “Outstanding - Special Projects Award” recognizing exceptional stakeholder management, collaboration, collateral, communication & creative development undertaken as Chief of Staff

Strategic & Operational Management

• Worked in team of 4 providing strategic and operational support to talent & business leaders managing the largest Consulting offering portfolio (~13,000). Performed critical business analysis to inform
  financial planning for fiscal, including hiring, performance management, demand management and process improvement by developing KPIs and metrics across Core Business Operations Portfolio in Cloud Engineering and Core Industry Solutions domains
• Helped the leadership supervise and oversee management of firm initiatives for operations and business expansion. Managed the internal budget, activities, team composition and strategic planning across performance years (PY22, PY23) including the new Training Academy & Immersion for Campus Recruits
• Used process modeling and mining expertise to help optimize 30+ existing processes, driving over 60% efficiency while identifying avenues for further gains. Developed the strategic business cases for
  expansion into the Americas delivery center and proposed logistics and financials for Secondments

Firm Focused Strategic Leadership Initiatives

• Pioneered the CBO Operational Transformation initiative aimed at reviewing all existing processes and escalation matrices to redefine intervention points and manage administrative overheads for the leadership to reduce operational delays during FY23
• Worked on an initiative to evaluate the post Hybrid Work reporting to help manage workload for Senior Managers+ cohorts. Worked to develop and model tracking and flagging methodology for cases of excessive work allocation based on time reported and one-on-one discussions, implemented across Consulting

Expedited promotion (1/4 fast tracked promotions in a batch of 40+) post-COVID. Was a pioneering member of Deloitte’s novel Center for Process Bionics practice and subsequent engagements

Awards and Recognitions

• Won 2 Employee Recognition Awards in first month of promotion (1/319 practitioners) for exceptional contribution to developing Deloitte's Centre for Process Bionics

Client Focused Strategy & Operations Leadership

• Led team of 5 business consultants in a long-term Process optimization and modeling engagement for large, multinational Banking and Capital Market client (Citibank) to map2000+ Current and Future state process models across 5 regions driving over USD 18M+ in revenue
• Independently performed extended Scope and Quality Assurance functions within project team (45+ practitioners) to enable target process mapping and execution to enable client's goal of optimized, de-risked process future states, and set up the “Process Modeling Factory” as senior client engagement manager. Enabled sales worth USD 2B across Banking & Capital Markets, Healthcare and Energy / Renewable domains in the process bionics market offering

Firm Focused Strategic Leadership Initiatives

• Led Talent, Training & Communications effort for the Center for Process Bionics; Deloitte’s initiative to pursue partnerships (e.g., Signavio, Celonis, UIPath) in the process optimization domain
• Led the content curation and planning thread for the RISE Academy, Deloitte’s in-house program to enable next level promotion support for minority groups

Performed Strategy in Operations Transformation teams, focused on Financial Services clients and technology transformations for emerging markets (e.g., Transamerica, PayPal)

Awards and Recognitions

• Won 15 Employee Recognition Awards in 20 months (1/319 practitioners) for exceptional contribution to firm & delivering value to clients

Client Focused Strategy & Operations Leadership

• Led team of 13 Business Analysis to translate and map over 1400 As-Is processes within 2 weeks of operation driving cost reduction & technology management effort for a large multi-national asset management, pensions and insurance provider & subsidiaries
• Saved USD 3M through analysis of vendor contracts, resource management and process initiatives for CXO Executives. Reduced cost of contracted services by 9% through targeted resource analysis, pipeline analysis and comprehensive vendor consolidation plan. Enabled additional sales (confidential) for Deloitte by proactively identifying technology transformation opportunities
• Saved USD 7M through process optimization, data restructuring, tools implementation coordinated across member firms and external vendor partners. Built and sold additional work by devising a three-phased approach to implement process restructuring and achieve bottom line gains (USD 42M) by FY’21

Firm Focused Strategic Leadership Initiatives

• Worked directly with Firm Leadership to develop a holistic Consulting Priorities and Growth Strategy for cross Deloitte US Partner Summit,'19 &'20
• Led team of 5 to develop content to enable career progression for Sr Consultants, Managers as part of Global Diversity & Inclusion Council
• Identified revenue opportunities (USD 1.5M) through talent management by developing financial model for Deloitte's leverage management initiative

Focused on niche Electronic Medical Record systems. Rated top 1% of 10,000 employees (Highest Performance Rating 1 of 5) consistently

Awards and Recognitions

• Won Outstanding Award, ’17 in Year 2 of work, highest employee award at Deloitte, typically awarded to employees with higher work-experience among other performance accolades

Client Focused Strategy and Implementation Leadership

• Saved USD 16M in sanctions and USD 99M in settlements for major Provider Healthcare client, reduced operating losses by 19.8%, FY2017 ’20. Reduced turnaround time on legal audit reports by 95% at on-site Medical Records Unit by developing reporting templates, SPOC in team of 300
• Recovered USD 3M/month by implementing efficient claim generation &rejection monitoring process, leading to 19% increase in operating revenues. Reduced average billing errors by 31% on high volume recurring, series and therapy accounts, reducing rework to increase coder productivity by 14%
• Served as Market Facing Analyst and Solution Architect, handling business worth USD 2B annually (12.6% of Revenue). Consulted with client Clinical and Technical teams to address operational coordination issues

Firm Focused Strategic Leadership Initiatives

• Leveraged application expertise to pilot “Spectrum”, in-house technological newsletter to increase cross module training with 15-member team
• Practice lead for National Inclusion Council, leading team of 15 members, piloted “Yours Inclusively”, “Speak UP”, “Colorful Workplaces” to foster conversations around Gender Stereotypes, Diversity, Workplace Inclusion for all employees