Pearly Galve
Dubai
Summary
Responsible Relationship Officer, passionate about delivering outstanding quality and service. Offering 6 years of experience in industry with history of recognition for performance.
Overview
8
8
years of professional experience
Work History
Relationship Officer
Citibank
10.2023 - Current
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Senior Bancassurance Sales Executive
Bank of the Philippine Islands AIA Life Assurance
05.2018 - 06.2023
- Tasked with offering financial planning services to clients.
- Retained clients and obtained referrals by promptly resolving customer complaints and elevating service quality.
- Contacted customers to set-up appointments, monitor satisfaction levels and upsell additional offerings.
Administrative Officer
Bank of the Philippine Islands-AIA Life Assurance
07.2017 - 03.2018
- Offered high levels of administrative support to managers, ensuring smooth running of company operations.
- Coordinated communications between various departments to schedule meetings.
Customer Service Representative
TeleTech Philippines
03.2016 - 02.2017
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Psychology
Far Easter University
Manila, Philippines2016
Bachelor of Science - Biology
St. Paul University of Iloilo
Iloilo City, Philippines2012
Skills
- Upselling expertise
- Banking ethics
- Objection Handling
- Microsoft Office expertise
- Operations management
- Client Retention
Accomplishments
- 2018 Stellar Awardee
- 2019 Alpha Awardee
- 2021 Foreign Trip Incentive Qualifier for Singapore
- 2021 Alpha Awardee
- 2022 MDRT Quarterly Qualifier
Timeline
Relationship Officer
Citibank
10.2023 - Current
Senior Bancassurance Sales Executive
Bank of the Philippine Islands AIA Life Assurance
05.2018 - 06.2023
Administrative Officer
Bank of the Philippine Islands-AIA Life Assurance
07.2017 - 03.2018
Customer Service Representative
TeleTech Philippines
03.2016 - 02.2017
Bachelor of Science - Psychology
Far Easter University
Bachelor of Science - Biology
St. Paul University of Iloilo
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