PEARL YAYRA AGBO
Waitress
Dubai
Summary
Over 4 years’ experience in different waiting capacities. • Core understanding of servicing banquets and managing special events at a restaurant • Hands-on experience in setting tables and preparing and serving food according to set instructions • In depth knowledge of suggestive selling techniques • Exceptional sales and customer service acumen
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Waitress
Cafe Confetti
Dubai
11.2021 - 04.2022
- Utilized excellent multitasking skills.
- Worked as a committed team member to achieve the highest level of customer service.
- Brought forth a welcoming and energetic spirit.
- Worked to support other restaurant staff to ensure the highest level of service.
- Adhered to all company rules and guidelines.
- Served as a dedicated and enthusiastic Waitress.
Sales Person
Dragon Mart, UAE
Dubai
06.2019 - 07.2020
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays.
- Identified and maximized sales opportunities, and increased customer retention rates.
- Greeted customers as they enter the store
- Provided excelled product information
- Demonstrated features and operation of products
- Negotiated product price
- Arranged and participate in the delivery of products
- Followed up on positive leads
- Maintained liaison with existing customers for leads
- Arranged product displays
- Follow up calls to ensure customer satisfaction
Waitress
Cafe Confetti
UAE
05.2017 - 08.2019
- Brought forth a welcoming and energetic spirit.
- Handled order placements and POS transactions.
- Worked as a committed team member to achieve the highest level of customer service.
- Worked as a flexible server during overflow periods.
- Accurately recorded orders and notified chefs of any dietary restrictions. Adhered to all company rules and guidelines.
- Helped to train new employees when needed.
Education
High School Diploma -
Kponda High School
Ghana 05.2013 - 07.2015
Skills
Menu memorization
Accomplishments
- Increased the ratio of guests by 20% through employing non conventional
- Suggested a program of free gift cards with lunch meals which led to a high volume of clients at a time of low customer traffic-ways of cross-selling and up-selling menu items
- Developed an excellent team of servers through effective training and leadership
- Increased employee’s morale by suggesting Employee of the Month contest, now a regular feature of the restaurant
- Resolved product issue through consumer testing.
Timeline
Waitress
Cafe Confetti
11.2021 - 04.2022
Sales Person
Dragon Mart, UAE
06.2019 - 07.2020
Waitress
Cafe Confetti
05.2017 - 08.2019
High School Diploma -
Kponda High School
05.2013 - 07.2015
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