PEESHMA JAIN
Warsan 4,Dubai
Summary
PROFILE SUMMARY
Energetic supervised successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open communicative culture where employees feel empowered to contribute to company's success. Experienced Logistics & Freight Forwarding leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
Work History
Logistics & Freight Forwarding Supervisor
Charles Kendall, Dubai
10.2022 - Current
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Prospected new business leads through in-person presentations and cold calling.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Built and established relationships with staff and vendors.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Supervised staff members tasked with handling, shipment bookings, planning, billing, and customer service duties.
- Coordinate with other department supervisors and teams to ensure smooth operations and timely departure and arrival of cargo.
- Supervise and coordinate the activities of cargo handling personnel to ensure efficient loading, unloading, and securing of cargo for all type for shipments.
- Plan and allocate resources effectively, including personnel, vehicles, and equipment, to maximize productivity & minimize cost.
- Resolve any issues or complaints related to cargo operations swiftly and effectively.
- Management consulting specialists in supply chain and logistics.
- Developed supply chain and network strategies for blue chip companies.
- Dealing with all our consultants specialize in a wide range of industries includes Retail, Wholesale, Automotive, Pharmaceutical, Manufacturing, FMCG to name just a few.
- Managed event cargo logistics and operations.
- Organized and attended event meetings with supplier to discuss project status and brief new projects.
- Established working relationships with clients by organizing various events.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Senior Logistics Specialist & Sales Coordinator
Maxline Global Logistics Solutions LLC
05.2021 - 09.2022
- Solution provider for any logistics concern and forward client-related service and quality issues to the right party for resolution
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- An impressive communicator with the clients and vendors to bring in new sales.
- Coordination with customers and freight forwarders/shipping lines according to the requirement of shipment execution to achieve profitable deals and mutual satisfaction
- Providing quotation with the best pricing on the BOQ provided by the customer
- Negotiation and completion of contracts with freight providers to reduce costs and operational inefficiencies
- Plan and track the shipment of final products according to the customer requirements
- Keep logs and records of shipment tracking and day to day activities
- Prepare accurate reports for upper management
- Implemented and developed supply chain strategies to optimize efficiency.
- Analyzed customer requirements and provided customized logistics solutions.
Senior Key Account Executive
KAR Freight and Forwarding LLC (AWRostamani Group Company)
12.2018 - 05.2021
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Built and maintained strong client relationships & trust to drive business growth.
- Determine how to best meet the needs and requirements of clients while protecting company interests
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Expand the relationships of new clients through re-negotiations and proposals.
- Ensure delivery of the correct products and services to all clients in a timely manner
- Dispatch information between key clients and internal teams
- Resolve the complaints or concerns of major clients and provide long-term solutions to prevent future dissatisfaction
- Prepare and deliver progress reports to internal and external stakeholders
- Perform client outreach and campaigning to secure sales and partnerships
- Spearheading the current client outreach campaign resulting in 30% increase in service contracts and partnerships
- Maintaining positive client relationships and responsible for zero loss of client base in the previous years.
- Expertly match clients with the optimal software solution for their needs
- Maintaining long-term service commitments with assigned accounts
- Trained new employees on customer service, money handling and organizing strategies.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Contributed to team objectives in fast-paced environment.
Customer Service Executive & Logistics Coordinator
Emirates Logistics LLC (Sharaf Shipping Group)
02.2014 - 12.2018
- Building favorable business relationships with assigned customers and actively managing all the opportunities to grow and expand business with them
- Work closely with the sales team to ensure all customer requirements are clear, quotes created accordingly, sent on time, and followed up for conversion
- Receive and process bookings by ensuring that SOPʼs clearly reflect all required information (handling office, carrier option, ETD request, buy and sell rates, and any other special requirement)
- Ensure smooth offshore handling of all shipments
- Ensure timely provision of pre-alert to operations
- Collect and vet the accuracy of all relevant commercial and shipping documents from the origin office/customer within the agreed timeline by consulting with the operations and customs departments
- Follow up with the origin office on shipment status and ensure that all shipments are accurately tracked and the client is updated up to the point of delivery
- Resolves all operational and financial issues related to the assigned customers with support of the sales person
- Work on RFQs of key clients with the aid of line managers and network offices
- Liaise with the 3rd Party Logistics Provider (3PL) to obtain information relating to the preparation and shipping of customer purchase orders
- Handle and resolve queries raised by Customers, Sales Managers and/or the Finance Department
- Prepare tracking sheet (excel) to monitor the confirmed sales orders shipments
- Provide absence cover to other members of the team
Documentation Executive
Sky Sea Land Freight Systems LLC
06.2011 - 11.2013
- Preparing all type of bill entry for the Dubai customs online portal
- Review and control all documentation for maintaining the minimum order level
- Planning and monitoring daily operations of import & exports shipments
- Customs inspection booking through Dubai trade online portal for inspection and shipments
- Make sure all documents for submission in customs is submitted on timely manner
- Preparing customs exit forms/documents deposit and applying for refund through Dubai trade online portal
- Creating job sheets, summaries and entering relevant cost & billing to client
- Co-ordination with the shipping lines, clearing agents for the timely clearance of all the shipments/ collection of DO etc
Education
Sales Prospecting - Logistics And Supply Chain Management
LinkedIn
Dubai09.2021
Customer Service: Managing Customer Expectations -
LinkedIn
Dubai07.2021
Creating Positive Conversations with Challenging Customers -
LinkedIn
Dubai07.2020
Bachelor of Arts - Sociology
Annamalai University
Trivandrum, Kerala, India04.2012
Diploma in Aviation Tourism & Hospitality Management -
Speedwings Academy For Aviation Services
Kochi, Kerala, India04.2012
Diploma in IATA and FIATA Intuitive -
Speedwings Academy For Aviation Services
Kochi, Kerala, India05.2011
Ticketing and Reservation -
Speedwings Academy For Aviation Services
Kochi, Kerala, India05.2010
Skills
- International Shipping & Stock Management
- Policies & Procedures
- Software Proficiency
- Team Building & Leadership
- Effective Communication
- Organization Skills
- Schedule development
- Goal oriented
- Attention to detail
- Risk management
- Analytical thinking
- Ability to Prioritize
- Handling Work Pressure
Languages
English
Hindi
Tamil
Malayalam
Disclaimer
I hereby declare that the information written above is true to the best of my knowledge.
Personal Information
- Nationality: Indian
- Driving License: Valid UAE Licence
- Marital Status: Married
Timeline
Logistics & Freight Forwarding Supervisor
Charles Kendall, Dubai
10.2022 - Current
Senior Logistics Specialist & Sales Coordinator
Maxline Global Logistics Solutions LLC
05.2021 - 09.2022
Senior Key Account Executive
KAR Freight and Forwarding LLC (AWRostamani Group Company)
12.2018 - 05.2021
Customer Service Executive & Logistics Coordinator
Emirates Logistics LLC (Sharaf Shipping Group)
02.2014 - 12.2018
Documentation Executive
Sky Sea Land Freight Systems LLC
06.2011 - 11.2013
Sales Prospecting - Logistics And Supply Chain Management
LinkedIn
Customer Service: Managing Customer Expectations -
LinkedIn
Creating Positive Conversations with Challenging Customers -
LinkedIn
Bachelor of Arts - Sociology
Annamalai University
Diploma in Aviation Tourism & Hospitality Management -
Speedwings Academy For Aviation Services
Diploma in IATA and FIATA Intuitive -
Speedwings Academy For Aviation Services
Ticketing and Reservation -
Speedwings Academy For Aviation Services
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