PEGAH HAJIMIRZAKHAN
Summary
Recognized as driven, dedicated and hardworking with history of streamlining operations and increasing results. Seeking a challenging, rewarding position within an organization in an environment that utilizes experience and provides opportunities for growth.
Overview
11
11
years of professional experience
Work History
Hostess - Team Leader - Freelancer
Events & Exhibitions
04.2022 - Current
- Demonstrated strong multitasking skills, balancing responsibilities.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Assist and support the client throughout the event
- Completed daily task and opening and closing duties without fail.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
PROTOCOL GUEST SERVICES COORDINATOR
EXPO 2020 DUBAI
08.2021 - 03.2022
- Acting as Deputy Manager on behalf of the zone manger on the daily operations.
- Providing protocol support to different internal & external stakeholders.
- Communicating and coordinating the protocol activities within specific zone space within the internal communication process.
- Coordinate with expo internal service providers ensure the protocol space is always ready to assist protocol guests.
- Leading and training team of operators and volunteers, ensuring motivation, support, and performance monitoring.
- Assist in ensuring that all procedures and operational plans are at their latest update.
- RIAB System (POS), Facility Inspection and Inventory Checklist.
OPERATIONS COORDINATOR
CHASM
07.2020 - 08.2021
- Manage business operations ensuring action plans are met and exceeded.
- Ensure clients expectations are met by delivering the right services on a timely manner.
- Provide clients customized plans to boost their Sales and Marketing, leading to business growth.
- Manage deadlines and progress across the team to ensure the project is delivered on time and on budget.
Flight Attendant
EMIRATES AIRLINES
04.2015 - 08.2020
- Communicate and interact with customers ensuring an excellent customer service is delivered.
- Handle customer complaints with problem solving and service recovery skills, ensuring company policies and procedures are followed.
- Perform First-Aid and safety procedures skills when needed.
- Perform and promote in-flight Duty Free service.
- Attend to work on different schedules and last minute duty changes with flexibility.
- Attend pre-flight briefings to interact with new team members and discuss flight details
BEAUTY SALES AND ADVISOR
HARVEY NICHOLS - Manchester, UK
02.2014 - 03.2015
- Maintained up-to-date knowledge on industry trends and regulation, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Ensure monthly sales targets are met and prepare monthly appraisals accordingly.
- Handle customer complaints in a professional polite manner.
Education
Bachelor of Arts - Art And Design
University of Bolton
United Kingdom06.2009
NVQ Level 2 - Customer Service
Manchester College
Greater Manchester06.2011
Skills
- Customer relationship development
- Effective communicator
- Team player
- Time management
- Complaint Handling
- Attention to Detail
- Strong multitasking
- Scheduling Management
- Strong Work Ethic
- Guest Services
Languages
Farsi (Native)
English (Fluent)
Hobbies and Interests
- Acrylic Painting
- Fitness Classes
Timeline
Hostess - Team Leader - Freelancer
Events & Exhibitions
04.2022 - Current
PROTOCOL GUEST SERVICES COORDINATOR
EXPO 2020 DUBAI
08.2021 - 03.2022
OPERATIONS COORDINATOR
CHASM
07.2020 - 08.2021
Flight Attendant
EMIRATES AIRLINES
04.2015 - 08.2020
BEAUTY SALES AND ADVISOR
HARVEY NICHOLS - Manchester, UK
02.2014 - 03.2015
Bachelor of Arts - Art And Design
University of Bolton
NVQ Level 2 - Customer Service
Manchester College
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