Perlin B. Gerona
Abu Dhabi
Summary
Highly experienced Operations and Administration Professional with over 19 years of expertise in managing operational activities, coordinating private flight services, and overseeing third-party business operations. Possesses strong communication, customer service, and interpersonal skills, with a commitment to operational efficiency, administrative excellence, and delivering exceptional service in fast-paced environments
Overview
1
1
Certification
14
14
years of post-secondary education
30
30
years of professional experience
Work history
Aviation Senior Supervisor
Capital Catering & Services LLC
2016.01 - 2026.08
Production Senior Administrator
Etihad Airport Services Catering - Abu Dhabi
Abu Dhabi
2007.07 - 2016.01
- To support aviation catering production operations by ensuring the timely preparation, assembly, quality control, and dispatch of airline meals and related products in compliance with customer requirements, food safety standards, and company procedures
- Coordinate daily production activities according to flight schedules and catering orders
- Monitor production timelines to meet aircraft departure schedules
- Maintain compliance with HACCP, food safety, hygiene, and quality standards
- Coordinate with logistics, kitchen, stores, and dispatch teams
- Verify production quantities against flight manifests and catering requests
- Maintain production records, reports, and inventory documentation.
- Provide an efficient and effective service to customers, understanding their needs and requirements, working to exceed these wherever possible
- Supervised office activities to optimise workflow and enhance coordination.
- Supervising administrative staff and dividing responsibilities to ensure performance
- Contributed to customer service initiatives to enhance organisational efficiency.
- To demonstrate a positive, enthusiastic, committed and flexible attitude towards customers and other team members, recognizing the importance and benefits of effective team working
- Provided customer service by adhering to established best practices and policies.
- Provide point of contact for customer enquiries, dealing with these through to a successful outcome
- Delivered dynamic customer service to clients in 3rd party business, addressing inquiries and ensuring satisfaction.
In Flight- Administrator
Abu Dhabi In-Flight Catering & Duty Free Company
Abu Dhabi
2007.05 - 2007.07
- Forwarded summary of overseas invoices and related original documents to Accounts Payable, facilitating timely payment processing.
- Tallied posted documents and forwarded to Accounts Department with related original documents, ensuring accuracy in record-keeping.
- Verifying above posted forms with its related original documents
- Checked OMR details before posting into the system.
- Checking of invoices & all different forms according to the posted documents (DFS)
- Posting in the system the following: Store Transfer Voucher (CDN) - Catering Request (CRQ) - Return to Store (RTS) - Shop to Shop Transfer - Inter Transfer Note - Code to Code Transfer - Invoices
- Preparing summary of all received overseas invoices for the concerned buyers to help in allocating selling price
- Maintained log book to track distributed documents, ensuring accountability and accessible reference.
- Organised overseas original documents received from Accounts Payable by filing them appropriately.
- Distributed all documents related to stores to relevant departments for efficient operations.
- Allocation, creation and modification of items codes, upon receiving supplier quotations from the buyers
- Validate cost changes of the above in the system
- Update the system of PIDs
Marketing Manager
Matt Geral Trading – Phil
2005.06 - 2006.11
- Present product and service offerings, highlighting key benefits and value propositions to drive sales growth
- Promoted products and services through persuasive communication to prospective customers
- Present, promote and sell product/services using arguments to existing and prospective customers
- Achieve agreed-upon sales target and outcomes within schedules
- Maintained strong business relationships to drive repeat sales
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Monitored and analysed market trends and competitor activities to inform strategic decisions
- Complete market research and monitor competitors' activity
- Provide tailored recommendations for customers based on their needs
- Reach out to customer leads through cold calling
- Keep accurate records of customer contacts and account updates to ensure seamless communication
Quality Control Technician
Partner Tech Corp., Taiwan
2002.06 - 2005.05
- Maintained quality assurance processes, tested products, and recorded and analysed results data during product development and manufacturing.
- Checked compliance with procedures and conducted audits to ensure standards were met, recommending improvements when problems were identified
- Oversaw concrete production and testing processes to ensure quality standards were met.
- Support daily, weekly and monthly quality testing, inspections and procedures
- Initiate corrective actions to have final products with required specifications
- Reported specific product information, unusual observations, and analytical results to QC Supervisor or QC Manager during analysis and sample handling
- Maintained documentation for audits and collected samples to support quality assurance processes
- Ensure QC check list is being followed and keep the finalized checklist for re-ensuring the equipment operates correctly
- Comply with established quality, safety and environmental procedures and policies
- Reported instrumentation issues to QC Supervisor for prompt resolution. to QC Supervisor for review and resolution
Computer Operator cum Quality Control
Tsulu - FAMILY BUSINESS –Taiwan
1999.11 - 2002.10
- Inspected, tested, and measured materials and products to ensure compliance with quality standards
- Checked machine alignment and ensured all parts were correctly positioned for optimal operation
- Notified supervisor and maintenance technicians of equipment malfunctions to facilitate timely repairs
- Cleared equipment after operating run to prepare for next task at the end of operating run and review schedule to determine next assignment
Computer Operator
Chicony Electronics Co. LTD
1998.11 - 1999.11
- Supervised the operation of computer hardware systems and maintained machine functionality and security.
- Inspected machine components for alignment, ensuring correct placement of all parts
- Adjusted controls on computers to initiate tasks on computers and devices to run jobs
- Inspected machine components for alignment, ensuring correct placement of all parts
- Documented job run details and equipment issues, facilitating prompt identification of malfunctions
- Notify supervisor or computer maintenance technicians of equipment malfunctions
- Notify supervisor or computer maintenance technicians of equipment malfunctions
Data Encoder –Application Processing Dept. & Billing Settlement Dept.
Bankard
1997.07 - 1998.10
- Verifies entered customer and account data by reviewing, correcting, deleting, or re-entering data, combining data from both systems when account information is incomplete,purging files to eliminate duplication of data
- Maintains data entry requirements by following data program techniques and procedures
- Entered information from documents, including personal information and account numbers, into computer systems for accurate storage and timely transmission to relevant departments
- Processed customer and account source documents by reviewing data for deficiencies and resolving discrepancies using standard procedures or returning incomplete documents for team leader review
- Prepared source data for computer entry by compiling and sorting information, prioritising entries to enhance processing efficiency
- Produced photocopies of application documents for applicants, answered and routed phone calls, sent out emails and distributed snail mail.
Secretary
Metro Cebu Community Hospital
Cebu City
1996.09 - 1997.07
- Greeted visitors and callers, addressed inquiries, and directed them to appropriate persons based on needs
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Handled all incoming and outgoing calls and emails
- Arranged conferences, meetings, and travel reservations to ensure effective scheduling and coordination
- Scheduled appointments for clients and customers
- Maintain scheduling and event calendars
- Compose, type, and distribute meeting notes, routine correspondence, and reports
- Complete forms in accordance with company procedures
- Locate and attach appropriate files to incoming correspondence requiring replies
- Establish work procedures and schedules, and keep track of the daily work of clerical staff
- Performed various computer-related tasks including data entry and software operation, and perform clerical duties such as sorting mails, filing and typing, operates variety of general office equipment
- Order and dispense supplies
- Handled and maintained petty cash records, ensuring accurate tracking and reporting
Education
BSC - Computer Science
University of San Jose-Recoletos
Cebu City, Philippines 1993.01 - 1997.01
Secondary - Math, Science, English & Social Economics
University of Southern Philippines
Philippines 1988.01 - 1992.01
Primary - Math, Science & English
Cabangahan Elementary School
Philippines 1982.01 - 1988.01
Skills
Excellent Time Management Skills
Exceptional Communication and Customer Service Skills
Strong Prioritisation and Organisation Skills
Ability to Handle Confidential Information
Hardworking, flexible, creative & resourceful, detailed & goal oriented, self motivated
Good interpersonal and customer facing skills, able to emphasize maintain professionalism, display patience and politeness within a sometime pressurized environment
Talented in dealing with multiple assignments at once and an ability to meet deadlines and complete accurate work at all times
Exceptional ability to deliver outstanding customer service and diffuse customer complaints or problems
A Multi-tasking personnel eager to excel in any field of the organization with a sense of devotion and dedication, where talent and professional experience is exploited to the fullest, with job satisfaction and recognition has always been the utmost aim of my life
Certification
- Halal Awareness Training Malaysia Halal Consultation & Training Agency Kuala Lumpur – Malaysia Dec. 16, 2014
- Smart Drive Computer Science Center Co. - Corel Draw, Adobe Photoshop & Page Maker August 16, 2006
- Certificate of Excellence – Office Assistant – Abu Dhabi In-flight Catering Company Nov. 2009
- Certificate of Excellence Abu Dhabi In Flight Catering Company (I.L.L.C.) Nov. 2009
- Essential Food Safety Training ad Airport Services Catering Nov. 12, 2004
PERSONAL DETAILS:
Religion: Protestant Marital Status: Single Nationality: Filipino I hereby certify that above information was true and correct.
Timeline
Aviation Senior Supervisor
Capital Catering & Services LLC
2016.01 - 2026.08
Production Senior Administrator
Etihad Airport Services Catering - Abu Dhabi
2007.07 - 2016.01
In Flight- Administrator
Abu Dhabi In-Flight Catering & Duty Free Company
2007.05 - 2007.07
Marketing Manager
Matt Geral Trading – Phil
2005.06 - 2006.11
Quality Control Technician
Partner Tech Corp., Taiwan
2002.06 - 2005.05
Computer Operator cum Quality Control
Tsulu - FAMILY BUSINESS –Taiwan
1999.11 - 2002.10
Computer Operator
Chicony Electronics Co. LTD
1998.11 - 1999.11
Data Encoder –Application Processing Dept. & Billing Settlement Dept.
Bankard
1997.07 - 1998.10
Secretary
Metro Cebu Community Hospital
1996.09 - 1997.07
BSC - Computer Science
University of San Jose-Recoletos
1993.01 - 1997.01
Secondary - Math, Science, English & Social Economics
University of Southern Philippines
1988.01 - 1992.01
Primary - Math, Science & English
Cabangahan Elementary School
1982.01 - 1988.01