Perpetua Chidenyika
DUBAI,UAE
Summary
Accomplished professional with expertise in client account management and relationship management, demonstrating resilience under pressure and ethical integrity. Skilled in invoice processing, account reconciliation, and accounts receivable ledger management, complemented by effective negotiation and time management abilities. Adaptable and efficient, fostering collaboration among team members to achieve optimal results.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Credit controller
Samuel Leon Medical Centre
Harare, Zimbabwe
01.2021 - 07.2025
- Managed credit control processes to ensure timely collection of outstanding payments with 70% falling in the 0 to 90 days period.
- Reviewed customer accounts regularly to identify overdue invoices and initiate follow-up actions.
- Developed and maintained strong relationships with clients to facilitate effective communication regarding payments.
- Analysed financial data to assess credit risk and determine appropriate credit limits for customers.
- Negotiated and approved payment plans
Accounts assistant
Samuel Leon Medical Centre
Harare, Zimbabwe
01.2019 - 12.2020
- Assisted in maintaining accurate financial records and reconciliations, ensuring compliance with organizational policies.
- Provided support in processing invoices, billing and submission of claims to medical aids
- Collaborated with team members to resolve discrepancies in billing and payment records, enhancing overall accuracy.
- Managed filing systems for financial documents, contributing to efficient retrieval and organization of records.
- Prepared daily cash up and admission reports.
- Verification of data captured by the front desk
Graduate trainee
Samuel Leon Medical Centre
Harare, Zimbabwe
05.2017 - 12.2018
- Managed switchboard operations to ensure efficient communication flow.
- Scheduled and coordinated appointments for 3 specialists to ensure optimal resource allocation.
- Performed data entry, filing, and retrieval of patient records with accuracy.
- Handled billing, invoicing, and receipting processes for patients systematically.
- Efficiently managed incoming and outgoing mail to ensure timely processing.
- Conducted follow-up with inpatients regarding paperwork and payment status.
Customer Services Intern
ZB Financial Holdings
Zimbabwe, Zimbabwe
01.2015 - 08.2015
- Assisted clients in completing account opening procedures and assessed eligibility for loans and overdrafts, ensuring compliance with banking policies
- Assisted customers in resolving inquiries and concerns through effective communication and problem-solving techniques.
- Managed customer feedback and complaints by documenting issues and escalating them to appropriate departments when necessary.
- Maintained comprehensive knowledge of products and services to provide accurate information to customers.
- Performed POS transaction reconciliations and assisted in ATM cash replenishments to maintain operational efficiency
- Assisted in reconciling customer accounts and identifying discrepancies, escalating issues to senior staff for resolution
Education
Bachelor's degree - Banking and Finance
University of Zimbabwe
Zimbabwe 08.2012 - 09.2016
Skills
- Client account management
- Relationship Management
- Invoice processing
- Account reconciliation
- Bank reconciliation
- Financial statement analysis
- Accounts receivable ledger management
- Effective negotiation
- Payment plan negotiation
- Effective time management
- Credit analysis
- Debt management
- Resilience under pressure
- Microsoft Excel proficiency
- Ethical integrity
Languages
English
Fluent
Timeline
Credit controller
Samuel Leon Medical Centre
01.2021 - 07.2025
Accounts assistant
Samuel Leon Medical Centre
01.2019 - 12.2020
Graduate trainee
Samuel Leon Medical Centre
05.2017 - 12.2018
Customer Services Intern
ZB Financial Holdings
01.2015 - 08.2015
Bachelor's degree - Banking and Finance
University of Zimbabwe
08.2012 - 09.2016
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