Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Peter Gutsmuths

Peter Gutsmuths

Dubai

Summary

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with a demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Detailed Client Service Associate known for having excellent organisational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

A highly-motivated employee with a desire to take on new challenges. Worth solid ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Customer Care Specialist

East Recruiting
Dubai
06.2022 - 04.2023
  • Researched potential customers, contacted necessary departments and, responded to customers by phone, e-mail and did a proper follow-up.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Consulted with customers regarding needs and addressed concerns.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.

Business Development Manager

savid academy
Dubai
01.2020 - 05.2022
  • Maintained open and ongoing communication with clients to meet needs and expectations.
  • Established new customer accounts using negotiation and sales closing abilities.
  • Determined business development opportunities and implemented effective strategy for client acquisition.
  • Leveraged cold calling, in-person visits and referrals to build leads.
  • Demonstrated thought leadership by presenting in industry seminars, leading webinars and publishing white papers.

Sales Export Manager

Nova Hueppe GmbH
Oldenburg (Olbg)
02.2010 - 12.2019
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Tracked monthly sales to generate reports for business development planning.
  • Analysed business and sales targets using critical problem-solving skills.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Developed and implemented new sales strategies to update product lines.
  • Prospected new business using databases and other strategies to generate sales.
  • Executed and created strategic sales plans to expand customer base and extend global reach.

Education

Train-The-Trainer, - Business Consulting

Savid Academy, Leipzig, Germany
10.2020

Master of Science - Business Administration And Management

European University of Applied Sciences, Hamburg, Germany
04.2011

Bachelor of Arts - Business Economics

European University of Applied Sciences, Hamburg, Germany
02.2009

Skills

  • Staff Training and Development
  • Problem-Solving
  • Customer Trend Analysis
  • Sales Quota Management
  • Team Recruiting and Onboarding
  • Decision Making
  • Verbal and Written Communication
  • Customer Service
  • Consultative Selling Techniques
  • Presentations and Public Speaking
  • Aftermarket Sales
  • Direct Sales
  • Sales Targeting
  • Cold Calling

Languages

German
First Language
English
Advanced
C1

Additional Information

IT Skills: MS Office Advanced (Excel, World, Outlook, PowerPoint), SAP-R3 SD, CRM-Tools, ERP-Tools

Timeline

Customer Care Specialist - East Recruiting
06.2022 - 04.2023
Business Development Manager - savid academy
01.2020 - 05.2022
Sales Export Manager - Nova Hueppe GmbH
02.2010 - 12.2019
Savid Academy - Train-The-Trainer, , Business Consulting
European University of Applied Sciences - Master of Science, Business Administration And Management
European University of Applied Sciences - Bachelor of Arts, Business Economics

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Peter Gutsmuths