PETER JOY DSOUZA
Dubai
Summary
Highly motivated and detail-oriented professional with diverse experience in logistics coordination, customer service, and hospitality management. Adept at managing air import/export processes, handling client inquiries, and resolving disputes efficiently. Possesses strong interpersonal and communication skills, with a proven ability to build relationships with clients and colleagues in high-pressure environments. Seeking a challenging role to leverage my expertise and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Logistics Air and Sea Import Executive
All Points Shipping & Logistics LLC
01.2022 - Current
- Responsible for daily billing duties, ensuring all bills / job charge sheet are verified and sent out on a timely basis
- Handling air & sea import inquiry
- Making dock appointment trough Calogi
- Applying Delivery order through Dubai trade
- Passing import and transfer BOE
- Providing timely and excellent service to clients by being the clients' first point of contact for bookings, and informing clients of the status of their shipments
- Generating invoice in Fresa Accounting System & update into Key fields system
- Arranging the transportation as per customer’s requirements
- Knowledge of air & sea space configurations
- Preparing billing template
- Attending to customers queries on billing disputes and seeking clarification on correct billing information & responding to customer promptly
- Maintain proper filing system (invoices/documents) for audit purposes
- Arranging delivery of original tax invoices and required documents via email, dispatch, courier
- Handling any other duties assigned by the Supervisor & Manager from time to time
- Ensuring timely submission of job charge sheet or billing report from Customs / Operations Teams for daily billing
Customer Service Assistant
Misquith Associates
11.2020 - 08.2021
- Handling all incoming customer queries and questions
- Responding customer calls and emails
- Providing the appropriate service and information to solve customer problems
- Log all contacts in our customer database system accurately
- Perform general administrative tasks, such and copying and filing
- Taking information from customers and entering it on a database
- Taking payment by cash, cheque or credit card
- Making sure that the customer’s experience is a positive one
Guest Service Agent
Costa Cruises
04.2013 - 10.2019
- Welcoming Passengers On board
- Clarifying the restrictions and precautions before usage of Ship Facility
- Maintaining a consistent level of safety of Passengers
- Delivering mail and messages
- Processing guest payments
- Coordinating with bell service and staff management
- Being a source of information to guests on various matters such as transport and restaurant advice
- Processing meal and beverage requests
- Accommodating general and unique requests
- Diffusing conflict or tense situations with guests
- Up Selling Cruise promotions and campaigns
- Maintaining the guest satisfaction
- Handling and solving the Passenger complaints
- Maintaining the good grooming standards
- Accustomed to working in fast paced environments with the ability to tackle technical issues
- Linen Valet
- Providing fresh linen to cabin stewards
- Maintaining monthly linen inventory
- Performing special tasks given by housekeeping manager
- Submitting monthly damage reports of linens
- Placing new linen order if required
- Requesting and receiving store material for daily operation for cabin stewards
Junior Guest Service Associate
Sega Republic (EMAAR Malls Group)
05.2009 - 03.2011
- Knowledge of amusement/attraction machine operations
- Welcoming customer and customer service
- Clarifying the restrictions and precautions before usage of attractions
- Maintaining a consistent level of safety of customers
- Up Selling monthly promotions and campaigns
- Maintaining the guest satisfaction
- Handling and solving the customer complaints
- Maintaining the good grooming standards
- Accustomed to working in fast paced environments with the ability to tackle technical issues
Education
Bachelor of Commerce - B.Com
Viswa Bharatiya Vidya Parishad
01.2005
Pre-University Education - undefined
Viswa Bharatiya Vidya Parishad
01.2002
Secondary School Education - undefined
St. Mary's Junior College, Karnataka Secondary Education Board
01.1999
Skills
- Logistics Coordination (Air/Sea Import)
- Customer Service & Client Relations
- Billing & Invoicing (Fresa/Aware System)
- Team Leadership & Collaboration
- Complaint Resolution & Conflict Management
- MS Office Suite Proficiency (Word, Excel, PowerPoint)
- Active Listening & Public Speaking
- Hospitality & Guest Relations Management
Personal Information
- Date of Birth:05 September1983
- Nationality: Indian
- Marital Status: Married
- Visa Status: UAE Residence
- Passport No.: V1137192
Training
- EMAAR Training and Development Centre
- Motivation Skills
- Team Building
- Selling Techniques and Skills
- Active Listening
- Public Speaking
- Handling Complaints and Difficult Customers
- Emergency Evacuation & Fire Safety
- Taj Garden Retreat (Taj Group of Hotels)
- Hospitality Foundation Module |2002-2003
References
Available upon request.
Languages
English, Hindi, Konkani, Tamil, Telugu, Kannada
Timeline
Logistics Air and Sea Import Executive
All Points Shipping & Logistics LLC
01.2022 - Current
Customer Service Assistant
Misquith Associates
11.2020 - 08.2021
Guest Service Agent
Costa Cruises
04.2013 - 10.2019
Junior Guest Service Associate
Sega Republic (EMAAR Malls Group)
05.2009 - 03.2011
Pre-University Education - undefined
Viswa Bharatiya Vidya Parishad
Secondary School Education - undefined
St. Mary's Junior College, Karnataka Secondary Education Board
Bachelor of Commerce - B.Com
Viswa Bharatiya Vidya Parishad
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