PETER KIBERU
du,United Arab Emirates
Summary
A highly skilled professional with a strong foundation in communication, interpersonal relations, and cultural sensitivity. Demonstrates expertise in conflict resolution and complaint handling, complemented by exceptional time management and multitasking abilities. Proven leadership in team coordination, maintaining high standards of grooming and presentation. Committed to leveraging these skills to drive organisational success and enhance team performance.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work history
FLOOR SUPERVISOR
AISHAZZA RESTAURANT DMCC
07.2024 - 06.2025
- Esure collegues work with good working conditions
- Assist in hiring and training of employees
- Maintain high quality product standard and exceptional customer service
- Respond to customer complaints quickly and resolve them effectively
- Maintain inventory of all needed supplies
- Manage work schedules of our restaurant’s staff
- Identify methods to cut waste, decrease costs and improve profits
TEAM LEADER
AVE CAFÉ DUBAI
03.2023 - 06.2024
- Assist in hiring and training of new employees
- Oversee both front and back of the house operations
- Maintain high quality of food standards
- Provide exceptional customer service and lead staff to do the same
- Respond to customer complaints quickly and resolve them effectively
- Maintain inventory of all needed supplies
- Manage work schedules of our restaurant’s staff
- Identify methods to cut waste, decrease costs and improve profits
TEAM LEADER
KAFTAN TURKISH GOURMENT LLC
04.2022 - 08.2022
- Company Overview: DUBAI
- Assist in hiring and training of new employees
- Oversee both front and back of the house operations
- Maintain high quality of food standards
- Provide exceptional customer service and lead staff to do the same
- Respond to customer complaints quickly and resolve them effectively
- Maintain inventory of all needed supplies
- Manage work schedules of our restaurant’s staff
- Identify methods to cut waste, decrease costs and improve profits
- DUBAI
HOST/WAITER
KAFTAN TURKISH GOURMENT LLC
03.2018 - 03.2022
- Company Overview: DUBAI
- Escort customers to their tables and ensure they are settled comfortably.
- Present the menu to customers, answer queries about it, and make suggestions if necessary.
- Inform customers of the restaurant’s daily specials.
- Explains the preparation and cooking methods as well as ingredients of various menu items.
- Take orders from customers for food and beverages.
- Serve food and beverages promptly.
- Collect the customers’ payments and prepare bills.
- Prepare, tide up the tables and counters.
- DUBAI
CUSTOMER SERVICE/SALES AGENT
UAE EXCHANGE LLC
01.2016 - 12.2018
- Ensure that foreign currency received is authentic
- Perform currency conversions by applying current exchange rate
- Deliver quality customer service and maintain adequate knowledge of company products
- Remit excess and unfit cash to supervisor or vault as required
- Collect relevant customer information and identification
CUSTOMER SERVICE OFFICER INTERN
ENTEBBE INTERNATIONAL AIRPORT
02.2014 - 12.2015
- Greeting and welcoming passengers, and responding to questions.
- Checking in baggage.
- Making reservations.
- Selling airline tickets.
- Stocking aircraft with refreshments.
- Cleaning aircraft after flights.
- Assisting disabled passengers and those with small children.
Education
High school Certificate of Education -
Naalya Senior Secondary School
01.2009 - 01.2010
Skills
- Excellent verbal and written communication
- Strong interpersonal and cultural sensitivity
- Conflict resolution and complaint handling
- Time management and multitasking
- Team leadership and coordination
- High standards of grooming and presentation
Custom
+971561047051, KKyobePeter34@gmail.com
Personal Information
- Gender: Male
- Nationality: Ugandan
Languages
English
Fluent
Arabic
Elementary
Timeline
FLOOR SUPERVISOR
AISHAZZA RESTAURANT DMCC
07.2024 - 06.2025
TEAM LEADER
AVE CAFÉ DUBAI
03.2023 - 06.2024
TEAM LEADER
KAFTAN TURKISH GOURMENT LLC
04.2022 - 08.2022
HOST/WAITER
KAFTAN TURKISH GOURMENT LLC
03.2018 - 03.2022
CUSTOMER SERVICE/SALES AGENT
UAE EXCHANGE LLC
01.2016 - 12.2018
CUSTOMER SERVICE OFFICER INTERN
ENTEBBE INTERNATIONAL AIRPORT
02.2014 - 12.2015
High school Certificate of Education -
Naalya Senior Secondary School
01.2009 - 01.2010
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