Customer-minded professional committed to safety and service. Knowledgeable and polished with excellent communication and writing skills.
Hi, I’m
Peter Muthoni
Cabin Crew/ Flight Attendant
Abu Dhabi
Summary
Overview
11
years of professional experience
8
years of post-secondary education
2
Languages
Work History
Black Tap llcAbu Dhabi
Restaurant Management
06.2021 - Current
Job overview
- Managed payroll, daily deposits, and cost controls.
- Supervised daily activities of restaurant and over 45 employees.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Black Tap LLCAbu Dhabi
Senior Waiter
03.2018 - Current
Job overview
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Prepared specialty desserts for customers for special occasions.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Ansar GalleryDubai
Customer Service Representative
02.2016 - 01.2018
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Doha QatarDoha
Guest Service Agent
02.2013 - 11.2015
Job overview
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Provided guest assistance and recommendations for tourist attractions.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Education
GITHURAI SECONDARY SCHOOLKenya
High School Diploma
01.2005 - 12.2009
University Overview
MT KENYA UNIVERSITYKenya
High School Diploma
02.2010 - 11.2012
University Overview
EDEMYOnline
No Degree from Flight Attendance
01.2023 - 02.2023
University Overview
Skills
Radio etiquette
Availability
See my work availability
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Available
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friday
saturday
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morning
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evening
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Timeline
EDEMY
No Degree from Flight Attendance
01.2023 - 02.2023
Restaurant Management
Black Tap llc
06.2021 - Current
Senior Waiter
Black Tap LLC
03.2018 - Current
Customer Service Representative
Ansar Gallery
02.2016 - 01.2018
Guest Service Agent
Doha Qatar
02.2013 - 11.2015
MT KENYA UNIVERSITY
High School Diploma
02.2010 - 11.2012
GITHURAI SECONDARY SCHOOL
High School Diploma
01.2005 - 12.2009
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