Customer-minded professional committed to safety and service. Knowledgeable and polished with excellent communication and writing skills.
Hi, I’m
Peter Muthoni
Cabin Crew/ Flight Attendant
Abu Dhabi
Summary
Overview
11
years of professional experience
8
years of post-secondary education
2
Languages
Work History
Black Tap llcAbu Dhabi
Restaurant Management
06.2021 - Current
Job overview
- Managed payroll, daily deposits, and cost controls.
- Supervised daily activities of restaurant and over 45 employees.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Black Tap LLCAbu Dhabi
Senior Waiter
03.2018 - Current
Job overview
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Prepared specialty desserts for customers for special occasions.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Ansar GalleryDubai
Customer Service Representative
02.2016 - 01.2018
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Doha QatarDoha
Guest Service Agent
02.2013 - 11.2015
Job overview
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Provided guest assistance and recommendations for tourist attractions.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Education
GITHURAI SECONDARY SCHOOLKenya
High School Diploma
01.2005 - 12.2009
University Overview
MT KENYA UNIVERSITYKenya
High School Diploma
02.2010 - 11.2012
University Overview
EDEMYOnline
No Degree from Flight Attendance
01.2023 - 02.2023
University Overview
Skills
Radio etiquette
Cabin searches
Meetings and presentations
Employee interaction
Verbal and written communication
Interpersonal communications
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
EDEMY
No Degree from Flight Attendance
01.2023 - 02.2023
Restaurant Management
Black Tap llc
06.2021 - Current
Senior Waiter
Black Tap LLC
03.2018 - Current
Customer Service Representative
Ansar Gallery
02.2016 - 01.2018
Guest Service Agent
Doha Qatar
02.2013 - 11.2015
MT KENYA UNIVERSITY
High School Diploma
02.2010 - 11.2012
GITHURAI SECONDARY SCHOOL
High School Diploma
01.2005 - 12.2009