Computer Software
Peter Henry Eduafo
Computer Network Technician
Sarjah
Summary
Experienced Laptop Repair Technician with over 7 years of experience in my field. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Laptop Repair Technician
Electronics Bazaar
Sharjah, Saif Zone
08.2021 - Current
- Facilitated maintenance team training procedures to align with company standards.
- Trained customer employees and managers on machine use and maintenance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Demonstrated increased knowledge of company products and equipment.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Documented changes and actions in computer-based tracking system.
- Streamlined LCD repair processes to minimize day-to-day downtime and increase overall productivity.
- Evaluated systems according to predetermined checklist and noted issues.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Efficiently troubleshot and repaired LCD,HP,DELL BIOS equipment to cut company costs and maximize productivity.
- Performed maintenance duties and safely handled chemicals and solutions.
- Prepared variety of different written communications, reports and documents.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Developed and maintained courteous and effective working relationships.
- Used Microsoft Word and other software tools to create documents and other communications.
Laptop Computer Technician
RLG Communications
Accra
01.2011 - 06.2014
- Maintained excellent attendance record, consistently arriving to work on time.
- Maintained energy and enthusiasm in fast-paced environment.
- Drove operational improvements which resulted in savings and improved profit margins.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Worked flexible hours across night, weekend and holiday shifts.
- Used Microsoft Word and other software tools to create documents and other communications.
- Received and processed stock into inventory management system.
- Increased customer satisfaction by resolving issues.
Education
Diploma - Computer Networking Engineering
IPMC University Collage
Ghana 07.2017 - 11.2019
Skills
Testing and evaluation
Hand tool knowledge
LCD/LED Repair knowledge
Microsoft Window/Office installation knowledge
Active Listening
Planning and Coordination
Dependable and Responsible
Data Entry
Excellent Communication
Google Workspace
Good Telephone Etiquette
Self-Motivated
Attention to Detail
MS Office
Mechanical aptitude
Graphics Design (Photoshop)
Software
Computer Diagnostics
Active Listening
Communication Skills
Problem Solving Skills
Software and Hardware Expertise
Professionalism and Flexibility
Operating Systems
Inquisitiveness and Security
Troubleshooting
Interests
Business Planning
Marketing
Language Learning
Yoga
Traveling and Photography
Public Speaking
Traveling, Meditation, Riding, Swimming, Exploring.
I love going to places to experience love and nature differences, having my quite time most of the time to appreciate my experiences and nature does increases my love for development.
Timeline
Laptop Repair Technician
Electronics Bazaar
08.2021 - Current
Diploma - Computer Networking Engineering
IPMC University Collage
07.2017 - 11.2019
Laptop Computer Technician
RLG Communications
01.2011 - 06.2014