PETER MCMILLAN ODURO
JUMEIRA VILLAGE CIRCLE,Dubai
Summary
A motivated, service-orientated individual with over 5 years of experience. Exceeding expectations, ensuring customer needs are consistently met. Excellent observational, problem-solving, and decision-making skills combined with detail-oriented nature, unparalleled integrity, and sound judgment. Skilled in writing reports, updating records, and handling simultaneous tasks in fast-paced settings. Capable Caretaker with facilities management experience offers sound knowledge and judgment for safe, reliable repairs. Coordinated subcontractors and quality-checked work to maintain standards. Flexible and responsive for adaptable support across planned, preventative, and emergency tasks.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Guard
Fortes Education
Dubai, UAE
02.2018 - Current
- Adhering to established procedures and policies and posting orders to include enforcement of company rules, policies and regulations, and safety protocols.
- Checking and monitoring: Maintaining certain rules and policies as laid down. Search and inspect ID cards before being granted entry into work premises to enable smooth and safe facility operations, maintaining daily reports and logbooks on security actions performed. Securing premises and personnel by monitoring CCTV cameras.
- Maintaining order among people: Ensuring the safety of lives and property and preventing stampedes and breakdown of law and order. Responding quickly to emergency situations, typically within 5 minutes of the alarm sounding to assess and deflect issues.
- Receiving guests: Welcoming guests and assisting in their needs at the premises providing friendly, courteous, and efficient front-desk assistance to staff and visitors, earning consistently positive customer feedback.
- Performing other special duties: Receiving phone calls, responding to text and email messages, and running vital errands for the company, assisting supervision of services provided at the workplace.
- Analyzing and producing course-of-action reports and escalating issues to management when necessary.
- Prepared regular written logs and incident reports at the close of each shift for the management team.
- Maintained composure and professionalism while screening visitors during high-volume periods.
- Updated reports and logbooks on security actions performed, supporting smooth and safe facility operations.
- Handled day-to-day and emergency incidents with a calm, professional demeanor, enabling positive outcomes.
- Safeguarded employee and visitor health, safety, and assets through effective on-foot patrols and CCTV observation.
- Secured personnel and premises by inspecting buildings, patrolling the property, and monitoring CCTV cameras.
- Deterred criminal activity, vandalism, and general misconduct by providing highly visible security presence and patrols.
Building Management Assistance
Fortes Education
Dubai, UAE
02.2018 - Current
- We compiled and analyzed data using Microsoft Excel and Access.
- I assembled and mailed informational packets, reports, and publications.
- Inspected cleaning and caretaking equipment, made minor repairs, and reported defects.
- Removed trash collected from within buildings and transported to nominated point for collection by refuse contractors.
- Undertook decoration and improvement works to guarantee impeccable presentation of premises.
- Managed bookings for any buildings or rooms available for hire.
- Maintained a safe environment for everyone by adhering to company safety policies.
- Performed daily opening and closing duties, paying close attention to site security at all times.
- Conducted weekly fire alarm tests in assigned buildings.
- Facilitated smooth on-site operations by providing emergency and absence cover.
- Read and recorded meter readings and assisted with energy conservation procedures.
- Enabled efficient site operations by correctly maintaining and ordering cleaning supplies and equipment.
- Directed contractors for site repairs and recorded work performance after completion.
- Sustained building functionality by conducting plumbing, unblocking drains, and other minor repairs.
- Sustained building functionality by conducting plumbing, unblocking drains, and other minor repairs.
- Supervised and coached contractors to constantly meet and exceed specified performance standards.
- Reviewed CCTV recordings to support investigations of site security incidents.
Bar Attendant
Bibiani Gold Mines
Bibiani Western Region, Ghana
07.2012 - 07.2013
- Provide Customer Service: Taking food orders to customers at the bar and ensuring these orders get communicated to the kitchen staff.
- Monitor Patrons: Defend in preventing excessively drunk patrons from pushing themselves past their limit. Ensures social perceptiveness to see when a patron is too drunk and must take the appropriate actions to ensure their safety.
- Maintain a Clean Bar: Keeping the bar clean and following health regulations and protocols is crucial.
- Restock Bar: Make sure the bar is stocked accordingly, replenishing daily as necessary. (Some bars have a Bar Back to assist with this, and in others, it is the sole responsibility of the Bar Attendant).
- Maintained full knowledge of bar and menu items and made recommendations.
- Made engaging connections with guests to create loyalty.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Followed safe serving requirements, monitoring guest behavior and discontinuing service to inebriated customers.
- Maintained bar stocks, replenishing daily as necessary.
Education
Bachelor of Science - Public Health
Brigham Young University
Idaho, USA05.2025
Certificate of Higher Education - Community Health Planning and
Brigham Young University - Idaho
United State of America - Idaho04.2022
Certificate in Personal Finance, Life Skills and American English - Finance and Life Skills
Brigham Young University
Idaho, USA01.2018
Certificate in Security, Fire Fighting and First Aid (Three-week program) - Safety
SIRA-DUBAI
Dubai, UAE03.2018
Certificate in Public Relations, Ghana School of Journalism - Journalism
Ghana School of Journalism
Ghana01.2017
Certificate of Higher Education -
Ghana High School
Ghana06.2008
Skills
- Hospitality
- Data entry
- BMS systems knowledge
- Organize data using Microsoft products
- Building maintenance
- CCTV monitoring
- Safety
- Facilities maintenance
- Communicate health information
- Fluent in English
- Strong Communication Skills (Interpersonal)
- Leadership Skills
- Computer Skills (Excel)
- First Aid (Certified)
- Fire Fighting (Certified)
- Outstanding customer service
Certification
- Community health planning and Implementation (Certified)
- First Aid (Certified)
- Fire Fighting (Certified)
Accomplishments
- Sports med Sports Medallist (4x4 race) - African West Annual Sports Games-Ghana
- Awarded Certificate for appreciation - Fortes Education
Languages
English
Native
Timeline
Security Guard
Fortes Education
02.2018 - Current
Building Management Assistance
Fortes Education
02.2018 - Current
Bar Attendant
Bibiani Gold Mines
07.2012 - 07.2013
Bachelor of Science - Public Health
Brigham Young University
Certificate of Higher Education - Community Health Planning and
Brigham Young University - Idaho
Certificate in Personal Finance, Life Skills and American English - Finance and Life Skills
Brigham Young University
Certificate in Security, Fire Fighting and First Aid (Three-week program) - Safety
SIRA-DUBAI
Certificate in Public Relations, Ghana School of Journalism - Journalism
Ghana School of Journalism
Certificate of Higher Education -
Ghana High School
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