Peter Tipapa Odupoy

• Strategically Engineering Business Growth through Technological Innovation
• Strategic Technology Leadership and Digital Transformation: I am responsible for crafting and executing a visionary 5-year technology roadmap, aligning with our corporate goals to propel digital transformation
• This strategic leadership extends to championing transformative digital initiatives, where my objective is to integrate AI and process automation to revolutionize business operations and reshape customer engagement models, significantly enhancing both efficiency and customer satisfaction and shaping our business models
• Enhancing IT Infrastructure and Cybersecurity: In my role, I prioritize oversite of our IT infrastructure, focusing on improving cybersecurity measures
• This critical initiative ensures operational resilience and agility, safeguarding our digital assets and underpinning our business's evolving technological needs
• Leadership in Technological Innovation and Team Development: My approach involves steering our dynamic teams towards developing innovative tech solutions
• By nurturing a creative and technologically advanced environment, I foster innovation as a core driver of our competitive edge, ensuring our teams are at the forefront of technological advancements
• Customer Experience Redefinition and Employee Empowerment: An essential aspect of my role is leveraging cutting-edge technology to craft unparalleled customer experiences, setting new industry standards
• Concurrently, I emphasize building a culture of continuous learning and professional development within our teams, enhancing employee satisfaction and capabilities
• Driving Strategic Business Growth and Achieving Operational Excellence: My active engagement with stakeholders and vendors strategically aligns technology initiatives with our broader business objectives
• This collaboration drives measurable ROI improvements and ensures a harmonious balance between the adoption of innovative technology and the effective management of existing legacy systems, thus guaranteeing seamless operational business continuity
• Focus: My goal is to leverage innovative technology strategies to catalyse business growth and operational excellence and establish a leadership position in the market.

In my tenure as Head of IT, I showcased deep expertise in leading IT departments and spearheading transformative technology initiatives. I played a pivotal role in implementing SAP HANA and SuccessFactors, leading to marked improvements in operational efficiency. My tenure was distinguished by significantly reducing system downtime by 80%, effectively managing most IT projects within budget and timeframe, and strengthening cybersecurity protocols. My capabilities extend to application development, system engineering, and effective vendor management, underlining my commitment to driving technological advancement and optimizing IT systems while also ensuring cost-effectiveness and overall financial health.

I significantly contributed to business growth and branding, achieving a 15% year-over-year increase in sales revenue, enhancing net profit margins to 20%, and raising social media engagement by 30%, leading to a 25% increase in website traffic. I spearheaded the IT team towards an 80% project success rate, reducing system downtime to just 5 hours per month and maintaining high user satisfaction. I managed partnerships effectively, resulting in 10 successful joint ventures and an additional $2M in revenue. My oversight in client solution implementation led to a high customer satisfaction score, with 90% of projects completed on time. Additionally, my involvement in pre-sales activities and Proof of Concepts led to a 35% conversion rate of prospects into clients and an 80% success rate ofinvalidations.

I managed and developed a web portal for finance and operations reporting, integrated with the SERA ERP system, facilitating real-time access to essential operational and financial data. I led the redesign of the company site to enhance customer interaction and self-service and used it as a strategic marketing tool. My key contributions included implementing the organization's ICT strategy, migrating to a cloud-based email system, ensuring near-perfect uptime, and consolidating servers into a virtual environment, significantly reducing physical server count. I spearheaded acquiring and managing a web-based billing and CRM system, reducing billing time by 90% and innovating the award-winning "EASY" Virtual airtime distribution system. My role extended to managing the ICT and Billing team, overseeing the entire ICT budget for efficient spending.
I automated the escalation process for satellite equipment diagnostics or repair in Technical Services Management. I achieved a 24-hour SLA and set up a virtual Network Observation Center for enhanced VSAT portfolio visibility. My efforts in liaising with partners led to product developments on the Inmarsat platform for high-profile government offices. Key achievements in this role included:
Implementing SERA ERP and an intranet.
Dramatically cutting down customer billing time.
Contributing to winning an innovation award at the Thuraya Partners conference in 2007.
My decision to leave was driven by the desire to embrace a new challenge in a startup environment.

In my role managing ERP implementations, I oversaw the successful deployment of the SERA ERP system across multiple organizations, including Coca-Cola bottlers in regions like Kisii, Mount Kenya, East Kenya, and Rift Valley, as well as for Surgipharm Limited and Raiplywoods group of companies. This comprehensive implementation included modules like Financial Management, Inventory, Fixed Assets, Sales, Customer Relationship, Procurement Maintenance, and Manufacturing. Additionally, I executed a significant six-month parts management project for Maveco BV in the Netherlands, realigning 6,000 parts within the SERA ERP. During my tenure at SERA Software, we received the Computer Society of Kenya's Software Supplier of the Year Award in 1997. My crucial achievement was converting systems from legacy to Windows and managing SERA ERP implementation for over 75% of Coca-Cola bottlers in Kenya. My decision to leave was motivated by better career prospects.