Petra Ristic
Dubai,United Arab Emirates
Summary
Dedicated professional with exceptional communication skills and strong ability to manage and resolve conflicts calmly. Proven track record in delivering high-quality customer service and ensuring passenger safety. Eager to contribute to positive and seamless travel experience in cabin crew role.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work history
Client relationship manager
Deloitte
Belgrade, Serbia
12.2021 - Current
- Ensured optimal client experience with thorough follow-up procedures.
- Handled escalated issues professionally, maintaining brand integrity at all times.
- Delivered tailored solutions to meet individual client needs.
- Implemented CRM systems for optimised client management.
- Educated customers about company products, services and special offers.
- Communicated client feedback to leadership teams and identified improvement possibilities.
- Conducted customer surveys and recommended ways of improving customer satisfaction.
Customer service representative
Erste Bank
Nis, Serbia
12.2019 - 11.2021
- Assisted customers in making informed decisions by providing detailed product information.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Facilitated customer loyalty programmes to enhance customer retention.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Assisted customers with varying questions using product knowledge and service expertise.
Receptionist
Radisson Red Belgrade Hotel
Belgrade, Serbia
04.2019 - 11.2019
- Effectively managed complaints and requests, leading to higher guest contentment.
- Assisted with inquiries about local attractions, enriching the holiday experience.
- Executed accurate booking confirmations to eliminate reservation issues.
- Facilitated departmental communication for consistent service delivery.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
Education
Bachelor's degree - Accounting, auditing and financial management
Faculty of Economics, University of Nis
Nis 10.2013 - 09.2021
Skills
- Empathy and understanding
- Team leadership
- Customer service excellence
- Adaptability to change
- Conflict resolution
- Cross-cultural sensitivity
- Collaborative teamwork
- Complaint management
- Customer focus
- Resilience under stress
- Patience in pressure situations
- Approachable demeanor
Languages
English
Fluent
Serbian
Native
Timeline
Client relationship manager
Deloitte
12.2021 - Current
Customer service representative
Erste Bank
12.2019 - 11.2021
Receptionist
Radisson Red Belgrade Hotel
04.2019 - 11.2019
Bachelor's degree - Accounting, auditing and financial management
Faculty of Economics, University of Nis
10.2013 - 09.2021
Similar Profiles
Henry CharlesHenry Charles
Audit Assistant Manager at DeloitteAudit Assistant Manager at Deloitte
PRIYANKA PAWAR VADAIGHARPRIYANKA PAWAR VADAIGHAR
AWS DevOps Engineer at DeloitteAWS DevOps Engineer at Deloitte
Troy JeterTroy Jeter
Cloud Engineer at DeloitteCloud Engineer at Deloitte
SRI HARSHA PAMULAPATISRI HARSHA PAMULAPATI
Senior Consultant at DeloitteSenior Consultant at Deloitte
Mohammed ShafiMohammed Shafi
Client Care Specialist - Optometry at Yateem OpticianClient Care Specialist - Optometry at Yateem Optician