Petya Tsvetanova
Sofia,Bulgaria
Summary
Dedicated professional with extensive expertise in customer service, training and development, and quality control.
Proven ability to enhance employee interaction in multicultural environment, team motivation, and product knowledge while upholding company culture and values.
Skilled in resource allocation and committed to fostering a productive work environment. Extensive training and knowledge in First Aid, Aviation Safety and Security.
Career goal: To leverage skills in a dynamic organization focused on continuous improvement and excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Cabin crew supervisor
Emirates Airlines
Dubai, UAE
03.2008 - 04.2025
- Supervised staff operations throughout flights, spotting ineffective procedures and managing change.
- Maintained excellent customer satisfaction by managing complaints calmly, professionally and in-line with company policies.
- Ensured compliance with aviation regulations for safe and smooth operations.
- Demonstrated strong leadership skills in managing cabin crew members, fostering a supportive work environment on board.
Cabin crew member
Bulgarian Air Charters Airline
Sofia, Bulgaria
06.2007 - 09.2007
- Followed company regulations and rules to promote a safe environment for travellers and employees.
- Contributed to high customer satisfaction levels via exceptional interpersonal skills and attention to detail during in-flight services delivery.
- Assessed emergency equipment and first aid kits ahead of travel.
Education
Bachelor of Business Administration - Business Management
International Business School
Botevgrad, Bulgaria 09.2011 - 06/2016
High School Diploma - Humanitarian Science and English Language
High School Neofit Bozveli 44
Sofia, Bulgaria 09.2002 - 06/2006
Skills
- Time management mastery
- Resilience under pressure
- Communication proficiency
- Decision making precision
- Team Leadership
- Conflict Resolution
- Cultural awareness
- First Aid
Languages
English
Fluent
Bulgarian
Native
Certification
Certificate in Hospitality Training for Emirates Airline designed by Ecole hoteliere de Lausanne (EHL).
Training completed in February 2024.
Timeline
Bachelor of Business Administration - Business Management
International Business School
09.2011 - 06/2016
Cabin crew supervisor
Emirates Airlines
03.2008 - 04.2025
Cabin crew member
Bulgarian Air Charters Airline
06.2007 - 09.2007
High School Diploma - Humanitarian Science and English Language
High School Neofit Bozveli 44
09.2002 - 06/2006
Certificate in Hospitality Training for Emirates Airline designed by Ecole hoteliere de Lausanne (EHL).
Training completed in February 2024.
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