Pheben Feseha
Dubai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Eritrean Youth Leader
Eritrean Embassy Sydney & Melbourne
01.2022 - Current
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
Events Team Member
Caramel Sundays Sydney
01.2023 - 10.2023
- Collaborated with cross-functional teams to ensure cohesive event planning and execution.
- Leveraged social media platforms to promote upcoming events, generating increased interest from potential attendees.
- Enhanced customer experience by warmly greeting and efficiently managing guest entry.
- Maintained accurate guest list, ensuring all VIPs received prompt and personalized service.
- Helped organise and manage successful events with attendance of over 500 people.
Debt Collector
Creditcorp Group
11.2021 - 09.2023
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
Retail Worker
Priceline
01.2021 - 02.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Receptionist
Manly Waters Private Hospital
11.2017 - 10.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Crew Trainer
McDonald's
05.2015 - 03.2017
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
High School Diploma -
Mackellar Girls Secondary College
Sydney 09.2019
HOSPITALITY CERT 3 - Hospitality
NSW TAFE
Sydney09.2019
Skills
- Strong Work Ethic
- Attention to Detail
- Time Management
- Critical Thinking
- Active Listening
- Patience and Persistence
- Negotiation
Timeline
Events Team Member
Caramel Sundays Sydney
01.2023 - 10.2023
Eritrean Youth Leader
Eritrean Embassy Sydney & Melbourne
01.2022 - Current
Debt Collector
Creditcorp Group
11.2021 - 09.2023
Retail Worker
Priceline
01.2021 - 02.2022
Receptionist
Manly Waters Private Hospital
11.2017 - 10.2021
Crew Trainer
McDonald's
05.2015 - 03.2017
High School Diploma -
Mackellar Girls Secondary College
HOSPITALITY CERT 3 - Hospitality
NSW TAFE
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