Phil Chibaya
Abu Dhabi
Summary
Motivated and safety-driven Cabin Crew Member at Wizz Air with over 500 flight hours and a proven record of operational excellence. Known for strong leadership potential, dynamic decision-making under pressure, and a commitment to the highest safety and service standards. Skilled in Crew Resource Management, crisis communication, and mentoring team members to deliver consistent, high-quality performance. Ready to take the next step into a Senior Cabin Crew role, leading by example and contributing to a strong, professional cabin environment.
Overview
8
8
years of professional experience
Work History
Cabin Crew Member
Wizz Air Abu Dhabi
01.2024 - Current
- Dedicated and highly motivated Cabin Crew Member at WizzAir with over 500 flight hours and more than one year of service.
- Recognized for high operational performance, proactive safety leadership, and strong team spirit.
- Passionate about delivering outstanding service, upholding the highest safety standards, and leading by example.
- Fluent in English with excellent communication skills, I am now ready to take the next step into a Senior Cabin Crew role and contribute even more actively to the team’s success.
Talabat senior customer service consultant
Talabat
10.2021 - Current
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Resort staff
Seasons touch and Spar
04.2017 - 10.2019
- This one of a kind resort that combined a wild life experiences up close and luxurious accommodations. I worked at seasons for 1 and a half year. This place equipped me with excellent social skills through meeting tourists from various destinations. We prepared food and beverages for our guests and made sure their rooms were cleaned upon their requests.
Education
High school diploma -
DBE South Africa
Skills
- Safety-First Leadership
- Dynamic Decision - Making in High Pressure Situations
- Operational Integrity and Procedural Expertise
- Performance consistency and role Model conduct
- Crisis Communication and Passenger Management
- Fluent in 7 languages
Languages
English : Fluent
Advanced (C1)
Afrikaans : Fluent
Advanced (C1)
Dutch : Basic
Shona : Fluent
Tswana : Expert
References
Josh, Talabat Supervisor, 058 878 4370
Timeline
Cabin Crew Member
Wizz Air Abu Dhabi
01.2024 - Current
Talabat senior customer service consultant
Talabat
10.2021 - Current
Resort staff
Seasons touch and Spar
04.2017 - 10.2019
High school diploma -
DBE South Africa
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