PHILIP
Abudhabi
Summary
Results driven professional with solid experience in sales, customer service, and inventory management. Proven ability to build strong customer relationships, drive revenue, and consistently meet sales targets. Skilled in stock control, documentation, and maintaining accurate inventory records to support smooth operations. Seeking a dynamic role within a growing organization where I can contribute my strengths and advance my career.
Overview
9
9
years of professional experience
Work history
Sales Associate
Decathlon - Azadea Group
Abu Dhabi, United Arab Emirates
2022.08 - 2025.09
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Contributed to sales targets through active promotion of products.
- Boosted store reputation with excellent customer service skills.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Prepared invoices for customers with large orders or special sales types.
- Managed customer lines for minimum wait times and high satisfaction.
- Accepted card, cash and cheque payments in POS register system.
- Arranged displays, racks and unique merchandising setups to drive sales.
- Trained and educated new staff in product knowledge.
- Developed comprehensive marketing strategies to enhance brand visibility.
- Coordinated with sales team to ensure alignment of marketing strategies and goals.
- Executed engaging promotional events that successfully attracted target audiences and potential customers.
- Established long term partnerships with reliable vendors, ensuring consistent supply.
- Worked with department heads to determine requirements for procurement activities.
Sales Associate
Sports World
Kerala, India
2019.06 - 2021.11
- Accepted card, cash and cheque payments in POS register system.
- Prepared invoices for customers with large orders or special sales types.
- Managed customer lines for minimum wait times and high satisfaction.
- Identified discrepancies in stocks through regular inventory management.
- Updated product labelling and pricing to reflect discounts and offers.
- Boosted brand awareness for raising sales performance.
- Managed inventory, minimising stock shortages or overages.
- Maintained up-to-date knowledge of current promotions and discounts to inform customers appropriately.
Service In-charge/Service Advisor
Honda Two-wheeler Showroom
Kerala, India
2017.03 - 2019.04
- Documented all services provided, maintaining comprehensive records.
- Coordinated with technicians to ensure quality of service.
- Oversaw vehicle inspections, increasing safety measures.
- Facilitated smooth communication between customers and staff members, ensuring clarity in service details.
- Recommended additional services to customers according to their needs, boosting sales opportunities.
- Prioritised workload effectively during busy periods, ensuring no disruption in the service provision process.
- Calculated costs, processed payments and provided receipts.
- Collaborated with service technicians to order parts for customers.
Education
Bachelor of Arts - English Literature
Annamalai University
Kottayam, KeralaHigher National Diploma - Automobile Engineering
Government Polytechnic College
Kerala, IndiaCertificate of Higher Education - Higher Secondary
Technical Higher Secondary School
Kerala, IndiaSkills
- Use of inventory software
- Stock control systems experience
- Proficiency in JD Edwards
- RFID systems usage
- Product display setup
- Product expertise
- Upselling expertise
- Influential negotiation
- Quality Assurance
- Social media marketing
- Inventory control proficiency
Languages
Malayalam
Native
English
Upper intermediate
B2
Hindi
Beginner
A1
Accomplishments
Collaborative Achievement:
Decathlon Abu Dhabi Al Reem Store Opening
Contributed to the successful launch of Decathlon's 2,700 sqm Abu Dhabi store, collaborating with a team of 50 to ensure seamless store operations, exceptional customer service, and business growth.
Roller Skating Achievements - Former National Player
Represented Kerala Team as Vice-Captain at National Roller Skating Hockey Championships 3 times!
4-time participant State Roller Skating Hockey Championships!
6-time participant and consistent performer, District Roller Skating Hockey Championships
Timeline
Sales Associate
Decathlon - Azadea Group
2022.08 - 2025.09
Sales Associate
Sports World
2019.06 - 2021.11
Service In-charge/Service Advisor
Honda Two-wheeler Showroom
2017.03 - 2019.04
Bachelor of Arts - English Literature
Annamalai University
Higher National Diploma - Automobile Engineering
Government Polytechnic College
Certificate of Higher Education - Higher Secondary
Technical Higher Secondary School