Philip Kwarteng
Dubai
Summary
Dynamic Equipment Operator with a proven track record at Emirate Groups, excelling in safety compliance and team communication. Enhanced operational efficiency through meticulous planning and effective coordination. Strong decision-making skills complemented by a commitment to maintaining a safe working environment, ensuring seamless workflow transitions and positive team dynamics. Ability to work in shift bases and stand in for pressure.
Overview
5
5
years of professional experience
Work History
Equipment Operator
Emirate Groups
01.2024 - Current
- Operated machining equipment safely with team of operators.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
- Achieved smooth workflow transitions by coordinating effectively with other operators during shift changes.
- Increased operational efficiency with meticulous planning of equipment deployment for various projects.
- Played key role in emergency response situations, operating equipment under pressure to mitigate impacts.
Customer Service Representative
Fitt Meals
04.2022 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Driver
Sharjah Taxi
03.2020 - 01.2022
- Arrived on time to customer appointments.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Executed precise navigation using GPS systems to optimize routes and minimize travel time.
- Calculated rides costs, received money, and returned change.
- Assisted passengers with loading/unloading luggage, accommodating special needs and requests with professionalism.
- Contributed positively to the overall reputation of the taxi service provider through consistent adherence to quality standards in all interactions.
- Resolved conflicts or complaints professionally, prioritizing customer satisfaction in any given situation.
Education
BBA - Business Administration
WINNEBA-GHANA
GHANA05-2018
High School Diploma -
JACHIE PRAMSO SENIOR HIGH SCHOOL
GHANA11-2013
Skills
- Safety compliance
- Daily reporting
- Project management
- GPS navigation systems
- Grade checking
- Time management
- Decision-making
- Attention to detail
- Team communication
- Teamwork and collaboration
Languages
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Arabic
Elementary (A2)
Hindi
Intermediate (B1)
Timeline
Equipment Operator
Emirate Groups
01.2024 - Current
Customer Service Representative
Fitt Meals
04.2022 - 02.2024
Driver
Sharjah Taxi
03.2020 - 01.2022
BBA - Business Administration
WINNEBA-GHANA
High School Diploma -
JACHIE PRAMSO SENIOR HIGH SCHOOL
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