Professional Summary
Overview
Work History
Education
Skills
Timeline

PHILIP FRIMPON ANORFUL

10K Fashion
Dubai,DU
PHILIP FRIMPON ANORFUL
4
years of professional experience

Customer Service Representative experienced in problem resolution and active listening. Enhanced customer satisfaction and loyalty through effective communication and critical thinking while building positive relationships. Supported team collaboration and employee engagement through strong leadership and analytical problem-solving skills.

Work History

Customer Service Representative

3 Years 10 Months
10K Fashion | 2022.11 - Current
  • Resolved customer inquiries through various communication channels, ensuring timely and effective support.
  • Processed returns and exchanges, maintaining high levels of customer satisfaction throughout transaction stages.
  • Educated customers on product features, driving informed purchasing decisions and fostering loyalty.
  • Collaborated with team members to enhance service delivery and streamline operational workflows.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Analyzed feedback trends to identify areas for process enhancements, contributing to overall service excellence initiatives.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

High School Diploma

Nungua Senior High School | Ghana | 2022-09

Diploma in Customer Service - Customer Service

Alison Online Training | Ireland | 2026-04

Skills

Customer service
Support techniques
CRM management
Product knowledge
Data entry
Follow-up skills
Record keeping
Conflict resolution
Problem resolution
Active listening
Customer education
Staff training
Collaborative teamwork
Critical thinking
Operational efficiency
Brand representation

Timeline

Customer Service Representative

10K Fashion
2022.11 - CurrentRead More

Alison Online Training

Diploma in Customer Service from Customer Service
Read More

Nungua Senior High School

High School Diploma
Read More
PHILIP FRIMPON ANORFUL