Phillip Durham
Dubai,UAE
Summary
Confident Sales Assistant with strong customer service and cash handling skills. Handles till operations, stock replenishment and product guidance with accuracy, calm judgement and clear communication. Builds good customer relationships and supports smooth store service during busy shifts.
Motivated individual with strong communication, teamwork and problem-solving skills. Brings a positive attitude, attention to detail and willingness to learn new tasks quickly. Supports colleagues, adapts to changing priorities and contributes to dependable day-to-day service.
Overview
5
5
years of post-secondary education
4
4
years of professional experience
Work history
Sales assistant
Sodexo
Nottingham, United Kingdom
2024.10 - 2026.07
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Built strong relationships with regular customers for repeat business.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Managed till operations smoothly, reducing waiting time for customers.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
Sales assistant
Burger Stop & Sweetie Shop
Dubai, UAE
2022.11 - 2023.06
- Trained new staff members, fostering a supportive working environment.
- Collaborated effectively with team members to meet sales targets.
- Managed till operations smoothly, reducing waiting time for customers.
- Assisted customers with product selection for optimal satisfaction.
- Utilised excellent communication skills to provide detailed product information.
- Delivered exceptional after-sales service, encouraging repeat business.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Monitored trends in consumer behaviour with keen attention to detail.
- Built strong relationships with regular customers for repeat business.
- Improved customer service by efficiently handling queries and complaints.
- Demonstrated products effectively leading to increased sales conversions.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Conducted daily inventory checks to manage stock levels accurately.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Education
Higher National Diploma - Business
Dubai International Academy
Dubai, UAE 2021.09 - 2023.06
Bachelor of Arts - Business Management and Marketing
Nottingham Trent University
Nottingham, United Kingdom 2023.09 - 2026.07
Skills
- Time optimisation
- Successful up-selling
- Sales target achievement
- Point of sale operation
- Electronic point-of-sale systems
- Strategic selling techniques
- Brand awareness promotion
- Initiative taking
- Strong empathy
- Digital marketing tools proficiency
- Technical product understanding
- Positive attitude
- Complaint handling
- Effective listening
- Customer Service
Timeline
Sales assistant
Sodexo
2024.10 - 2026.07
Bachelor of Arts - Business Management and Marketing
Nottingham Trent University
2023.09 - 2026.07
Sales assistant
Burger Stop & Sweetie Shop
2022.11 - 2023.06
Higher National Diploma - Business
Dubai International Academy
2021.09 - 2023.06