PHILOMINA ROSITA.A.A

• Managing the end-to-end process of product recalls, including communication with customers, coordinating with cross-functional teams, and ensuring timely resolution.
• Contributing to cross-functional teams to execute product recalls, fostering teamwork and a shared commitment to resolving customer concerns.
• Building and maintaining strong relationships with customers, ensuring clear and empathetic communication throughout the recall process to uphold customer satisfaction and loyalty.
• Provided regular progress updates to the Recall Project Manager (PM) and Customer Satisfaction and Quality Director, facilitating transparency and informed decision-making.
• Implemented meticulous tracking of Cases, Work Orders, and Remediation activities, consolidating all incurred costs, and delivering comprehensive reports to the PM.
• Issued safety notices to customers and partners, leveraging company's install base data to effectively communicate recall information.
• Analyzed and utilized resale data provided by partners to disseminate recall notifications to subsequent tiers of customers and end users, ensuring comprehensive outreach.
• Collaborated with Project Manager, Customers, Services team, Field Service Representatives, Site managers, and Service planners to facilitate timely inspections, remedial actions, and streamline Intervention and Remediation activities, ensuring cohesive and organized execution.
• Managed coordination with Regional Distribution Centre and Logistics team to facilitate the seamless delivery of replacement products to customer sites.
• Collaborated with recyclers to efficiently collect impacted units from end users' sites, contributing to sustainable and responsible product disposal.

• Assisting in CSQ/CLO manager in hyper care of top level escalated items/orders from customers.
• Preparation, analysis and management of top Panel builders’ portfolio bi-weekly.
• Preparation of quarterly DCR and LDRanalysis.
• Hyper care and delivery expedition of Special/Mega projects items through proper collaboration with customers, Replenishment team, SE Customer care team, Front office, Transportation team, Regional Adaptation Centre (RAC,Dubai) and Back Office/Order management team.
• Assisted in the documentation of existing quality standards and procedures (Electronic Process failure mode effect and analysis-ePFMEA and Electronic Process control plan-ePCP) and supported internal quality audits in LAC, Dubai.
• Led the initial implementation of quality basics in LAC, Dubai.
• Engaged in cross-functional teamwork to identify process improvement opportunities and enhance operational efficiency and customer satisfaction.
• Supplying supportive information for customer inquiries
• Assisting with expediting overdue orders.

Team Lead of General Accounting Process(Global Shared Service) of North American client (Stanley Black and Decker)

Highlights: Traveled to Fishers (USA) and Alberta (Canada) for a challenging R2R process transition (ERP-SAP). Dealt with high complex cash and bank reconciliations, accruals and prepaid etc. Provided the accounting leadership for the Oil and Gas businesses under Global Shared Services (GSS) of Stanley Black and Decker. Assisted business in improve processes and procedures to gain efficiencies. Present close results, including the reconciliation status of all balance sheet accounts to Corporate leadership and external auditors.

• Led a team of accountants at offshore Global shared services, overseeing the month-end close process for multiple business units across various ERP systems and ensuring alignment with HFM consolidated results.
• Coordinated with onsite client team to understand expectations and deliverable timelines, ensuring workload balance within the team.
• Performed onsite accounting process transition in US and Canada locations for a North American client.
• Maintained Balance Sheet and P&L for business units, including review of all account reconciliations and manual journal entries.
• Prepared monthly and quarterly management reports, providing variances to forecast and conducting Balance Sheet reviews & analysis.
• Coordinated internal and external audit requests for assigned business units.
• Standardized processes/reports for JEs, reconciliations, templates, and intercompany transactions as part of Shared services group.
• Assisted Business Unit Controllers/owners in reporting & evaluating balances/financials.
• Led automation projects in ERP SAP and MS Excel, contributing to cost reduction and process improvement.
• Managed resources for ad-hoc projects and new transactions, including assisting with development of deliverable plans.