Open to work
Phiona Birungi
Abu Dhabi,UAE
Summary
Dedicated professional with string communication and problem solving skills, focused on delivering excellent customer service. Experience in fast-paced environments, ensuring satisfaction and safety of clients. Committed to contributing positively in a cabin crew role.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Home chef
Mr. Nawaf Almanee
Abu dhabi, UAE
07.2022 - Current
- Prepared and served diverse meals catering for individual dietary needs, ensuring satisfaction and comfort, akin to passenger needs on flight.
- Maintained clean and organised kitchen environment, demonstrating time management and teamwork skills essential for cabin crew roles.
Administrative Officer
C-care, Uganda-Ihk
KAMPALA, Uganda
03.2021 - 06.2022
- Coordinated administrative tasks and support for various departments to ensure smooth operations, akin to maintaining cabin efficiency during flights.
- Provided excellent customer service, improving client satisfaction by 30%.
- Delegated work effectively amongst team members, encouraging shared responsibility and teamwork.
Administrative Assistant
C-care, Uganda-Ihk
Kampala , Uganda
12.2019 - 02.2021
- Develop exceptional communication skills by effectively collaborating with family members, which parallels necessity for clear passenger interaction in cabin crew role.
- Demonstrated strong organisational abilities by coordinating diverse meals and care schedules, akin to managing cabin activities during flights.
- Interacted professionally with clients, providing excellent service at all times.
Cashier
Wina Classic Boutique
Kampala, Uganda
11.2018 - 12.2019
- Assisted customers with enquiries to enhance their shopping experience.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Resolved customer complaints professionally, leading to higher retention rates by over 40%.
- Greeted each customer warmly, creating friendly shopping environment.
- Processed payments swiftly for improved customer experience.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
Waitress
Cafe javas
Kampala, Uganda
05.2018 - 11.2018
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability by 30%.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings to over 50%
Education
A-Levels - Literature in English, geography and economics
Kisiki College Namutumba
Namutumba, Uganda 02.2013 - 12.2014
Bachelor of Arts - Microfinance
Kyambogo university
Kampala, Uganda 08.2015 - 12.2018
Skills
- Outstanding communication skills
- Empathy and interpersonal skills
- Teamwork and collaboration skills
- Excellent customer care service
- Customer service training
- Conflict resolution skills
- Time management
- Flight safety knowledge
Languages
English
Fluent
Affiliations
- Adventure
- Swimming
- Socializing
Timeline
Home chef
Mr. Nawaf Almanee
07.2022 - Current
Administrative Officer
C-care, Uganda-Ihk
03.2021 - 06.2022
Administrative Assistant
C-care, Uganda-Ihk
12.2019 - 02.2021
Cashier
Wina Classic Boutique
11.2018 - 12.2019
Waitress
Cafe javas
05.2018 - 11.2018
Bachelor of Arts - Microfinance
Kyambogo university
08.2015 - 12.2018
A-Levels - Literature in English, geography and economics
Kisiki College Namutumba
02.2013 - 12.2014