Phiona Mirabu Bafumba
Shakbout City Abudhabi
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level waitress position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Waiter's Assistant
Professional Fix Management
10.2021 - Current
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Room Attendant
Hotel Africana
02.2020 - 07.2021
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Checked appliances in guest rooms to determine good working order.
- Ensured positive guest experiences with prompt response to special requests and additional services.
Team Leader
Speek Hotel Kampala
04.2018 - 11.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Education
High School Diploma -
Seeta High School
UgandaSkills
- Customer service
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Safe food handling
- Hospitality service expertise
- Menu recommendations
- Table setting
- Time management
- Dining area maintenance
Languages
English
Advanced (C1)
Arabic
Beginner (A1)
Hindi
Beginner (A1)
Timeline
Waiter's Assistant
Professional Fix Management
10.2021 - Current
Room Attendant
Hotel Africana
02.2020 - 07.2021
Team Leader
Speek Hotel Kampala
04.2018 - 11.2019
High School Diploma -
Seeta High School
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