Phionah Uwineza

Dubai

Summary

Persistent dynamic and well-spoken Telesales and Sales Representative with over 2 years of experience in sales, marketing, and customer service. Proven ability to engage customers, build trust, and close sales both over the phone and in person. Strong communication skills, multilingual, and dedicated to exceeding sales targets in competitive environments. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated.

Overview

years of professional experience

Work History

Telesales Representative

Allianz Marketing LLC

10.2024 - Current

- Conducted outbound calls to prospective clients, promoting products and services.
- Met and exceeded monthly sales targets.
- Handled customer inquiries professionally and built long-term relationships.

Head of Sales & Marketing

Venice Jewellery Empire

01.2023 - 09.2024

- Led retail sales and designed marketing campaigns.
- Trained team members on product knowledge and sales strategies.
- Developed a loyal customer base through exceptional service.

Receptionist

Tropical Plaza

01.2022 - 01.2023

- Managed front-desk and guest services.
- Scheduled appointments and answered calls.
- Provided administrative and clerical support.

Education

Bachelor's Degree - Tourism & Hospitality Management

East African University

01.2024

Skills

Telephone communication & sales
Attention to detail
Cold calling & lead generation
Customer relationship management
Sales target achievement
Basic CRM & office tools

Time management & teamwork
Skilled negotiator
Performance-driven
Inbound call management
Adaptability and dependability
Business development

Languages

- Kinyarwanda (Native)

- English (Fluent)

- French (Conversational)

- Turkish (Basic)

Timeline