Phionah Uwineza
Dubai
Summary
Persistent dynamic and well-spoken Telesales and Sales Representative with over 2 years of experience in sales, marketing, and customer service. Proven ability to engage customers, build trust, and close sales both over the phone and in person. Strong communication skills, multilingual, and dedicated to exceeding sales targets in competitive environments. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated.
Overview
4
4
years of professional experience
Work History
Telesales Representative
Allianz Marketing LLC
10.2024 - Current
- - Conducted outbound calls to prospective clients, promoting products and services.
- - Met and exceeded monthly sales targets.
- - Handled customer inquiries professionally and built long-term relationships.
Head of Sales & Marketing
Venice Jewellery Empire
01.2023 - 09.2024
- - Led retail sales and designed marketing campaigns.
- - Trained team members on product knowledge and sales strategies.
- - Developed a loyal customer base through exceptional service.
Receptionist
Tropical Plaza
01.2022 - 01.2023
- - Managed front-desk and guest services.
- - Scheduled appointments and answered calls.
- - Provided administrative and clerical support.
Education
Bachelor's Degree - Tourism & Hospitality Management
East African University
01.2024
Skills
- Telephone communication & sales
- Attention to detail
- Cold calling & lead generation
- Customer relationship management
- Sales target achievement
- Basic CRM & office tools
- Time management & teamwork
- Skilled negotiator
- Performance-driven
- Inbound call management
- Adaptability and dependability
- Business development
Languages
- Kinyarwanda (Native)
- English (Fluent)
- French (Conversational)
- Turkish (Basic)
Timeline
Telesales Representative
Allianz Marketing LLC
10.2024 - Current
Head of Sales & Marketing
Venice Jewellery Empire
01.2023 - 09.2024
Receptionist
Tropical Plaza
01.2022 - 01.2023
Bachelor's Degree - Tourism & Hospitality Management
East African University
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