PHOEBE FERNANDEZ
Abu Dhabi,UAE
Summary
Dedicated and Hardworking individual with experience providing exceptional administrative assistance to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations with ability to develop good rapport and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Overview
7
7
years of professional experience
Work History
Executive Secretary Cum Customer Service
Areej Property Management and Gen. Maintenance L.L.C
Abu Dhabi
03.2022 - 04.2025
- Organizing a CEO's week of meetings, travel, and internal reviews without conflicts
- Preparing an executive summary for a board meeting
- Coordinating a corporate event while managing the executive's daily agenda
- Business Email correspondence
- Minutes of Meeting
- Bank Correspondence
- Payment Instruction
- Information Update
- Bank Statement Request
- Tawtheeq Contract Renewals & Other Services
- Prepare quotations for In- House Company Tenants
- Salary & WPS
- Prepare the salary statement sheet and vouchers for company and house staff
- Preparing WPS file and submitting to Al Ansari
- Prepare salary slips
- Preparing vacation leave and loan applications for all staff
- Maintain all staff records
- Handles staff flight bookings
Admin Assistant Cum Procurement
EDRO Electronics LLC/ Edwin Robotics
Dubai
03.2021 - 03.2022
- Visa Processing and renewals for all staff members
- Dealing with Government Offices for trade license amendments and renewals
- Make professional decisions in a fast-paced environment
- Estimate and establish cost parameters and budgets for purchases
- Updating online store pricing and inventory
- Preparing Purchase Order, Proforma Invoices, Quotations
- Tax invoice and payment receipt issuance to customers
- Follow up with courier to ensure timely delivery to customers
- Work with team members and procurement manager to complete duties as needed
- Create and maintain good relationships with vendors/suppliers
- Maintain and update a list of suppliers and their qualifications, delivery times, and potential future development
- Oversee plans for purchasing equipment, services, and supplies and negotiate the best deal for pricing and supply contracts
- Review and analyze all vendors/suppliers, supply, and price options
- Maintain records of purchases, pricing, and other important data
- Ensure that the products and supplies are of high quality
Admin Assistant Cum Customer Service Officer
TP Global Marketing Services
Dubai
01.2020 - 02.2021
- Serves customers by providing product and service information; resolving product and service problems
- Attracts potential customers by answering product and service questions; suggesting information about other products and services
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint
Admin Assistant
Texture Global Shipping LLC
Dubai
12.2017 - 12.2020
Education
College - Hotel and Restaurant Management
Philippine College of Technology
Bajada, Davao CitySkills
- Organizing meetings
- Preparing executive summaries
- Coordinating corporate events
- Business Email correspondence
- Minutes of Meeting
- Bank Correspondence
- Payment Instruction
- Information Update
- Bank Statement Request
- Tawtheeq Contract Renewals
- Prepare quotations
- Salary management
- WPS preparation
- Prepare salary statements
- Preparing salary slips
- Vacation leave management
- Loan application processing
- Staff record maintenance
- Flight booking management
- Google Suites
- Zoho Books
- Google Sheets
- Google Docs
- Trello
- Slack
Personal Information
Nationality: Filipino
Custom
Emil Varughese, Founder, EDRO Electronics/Edwin Robotics, +971 50 939 9365, emil@edwinrobotics.com
Timeline
Executive Secretary Cum Customer Service
Areej Property Management and Gen. Maintenance L.L.C
03.2022 - 04.2025
Admin Assistant Cum Procurement
EDRO Electronics LLC/ Edwin Robotics
03.2021 - 03.2022
Admin Assistant Cum Customer Service Officer
TP Global Marketing Services
01.2020 - 02.2021
Admin Assistant
Texture Global Shipping LLC
12.2017 - 12.2020
College - Hotel and Restaurant Management
Philippine College of Technology
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