Phronsie Prudente
Dubai
Summary
- Resourceful Accounting professional with more than 10 years of experience in retail, E commerce and Customer service.
- Experienced in use of accounting Softwares such as Microsoft Dynamics ERP, NAVATION, QUICKBOOKS, Excel spreadsheets and Word.
- Platforms such as PowerBI, CRM, Telr, Checkout, Network International, Adyen.
- Hardworking and passionate job seeker with strong organizational skills eager to secure Accountant position. Organized and dependable on handling multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Accountant
The Petshop LLC
05.2016 - 01.2024
- Managed all accounting transactions, including accounts payable, accounts receivable, and general ledgers entries such as petty cash, expenses, payments, refunds, rewards, discrepancies, prepared invoices, sales order, LPO, quotations,SOA reconciliations and intercompany transactions.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained healthy business relationships through proactive communication with clients regarding outstanding balances and payment terms and implementing collection strategies.
- Enhanced financial accuracy by assisting with the preparation of monthly financial statements and reports to the management.
- Reconciled company accounts for credit cards, employee expenses, and commissions.
- Supported company growth by ensuring timely revenue recognition and accurate financial data entry.
- Tracked funds, prepared deposits and reconciled accounts.
- Trained new employees on accounting principles and company procedures.
- Prepared consolidated sales reports on daily basis.
- Collaborated with cross-functional teams to ensure timely completion of month-end closing procedures.
- Contributed to successful implementation of a new ERP system and collaborated closely with TECH department to implement system enhancements .
- Regularly updated upper management on status of accounts receivable collections efforts, highlighting areas requiring attention or intervention.
- Assisted in financial audits, providing accurate documentation for efficient review.
- Assisted the sales team by setting up POS and configured credit card devices.
Accounting Assistant
St. Dominic College Of Asia
01.2012 - 06.2015
- Provided quick support to the customers on their queries, requests for assessments, SOA, promissory notes, exam permits and followed up on overdue and next due payments.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Managed cash, card and cheque collections and prepared deposit slip.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Assisted customers with refunds and resolving transaction issues.
- Assisted senior accountant in the preparation of monthly/yearly closings.
- Organized records and providing necessary documentation to auditors.
- Maintained clean and organized files by keeping student accounts records up-to-date.
- Prepared cheque payment for suppliers
- Handled cash salary to temporary workers.
Customer Care Representative
Teletech Customer Care Management
08.2008 - 10.2010
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Delivered comprehensive product support, assisting customers with troubleshooting, billing and usage guidance.
- Identified and escalated issues to Supervisors.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Maintained up-to-date knowledge of product and service changes.
Secretary Intern
Central Philippine University
10.2002 - 03.2003
- Enhanced office efficiency by organizing and filing documents, managing appointment calendars, and processing incoming correspondence.
- Supported executive staff with timely transcription of meeting notes, ensuring accurate record-keeping and follow-up on action items.
- Streamlined communication channels by coordinating meetings and conference calls for cross-functional teams and external clients.
- Managed inventory of office supplies, reducing costs through strategic purchasing decisions while consistently meeting internal needs.
- Promoted an inclusive workplace culture by greeting visitors warmly upon arrival at the reception desk or over the phone.
- Responded to inquiries from callers seeking information.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Assisted in the preparation of professional presentations, providing research materials and visual aids to enhance understanding.
Education
Bachelor of Science - Commerce Major in Finance
Central Philippine University
Iloilo City, Philippines03.2003
Skills
- Financial Reporting
- Bookkeeping
- Data Inputting
- Accounting and Bookkeeping
- Account Reconciliation Processes
- General Ledger Accounting
- Accounts Payable and Receivable
- ERP Systems Proficiency
- Quickbooks
- Revenue Recognition
- Microsoft Office Proficiency
Languages
English
Tagalog
Ilonggo
Work References: Mr. Vinod Kumar
Accounting Manager
The Petshop LLC
97156 5071742
Ms. Shari
HR Manager
The Petshop LLC
97150 4629976
Ms Eden Molino
Group Financial Controller
The Petshop LLC
97150 1354650
Timeline
Accountant
The Petshop LLC
05.2016 - 01.2024
Accounting Assistant
St. Dominic College Of Asia
01.2012 - 06.2015
Customer Care Representative
Teletech Customer Care Management
08.2008 - 10.2010
Secretary Intern
Central Philippine University
10.2002 - 03.2003
Bachelor of Science - Commerce Major in Finance
Central Philippine University
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