Phub Dorji Tamang
Dubai,DU
Summary
Energetically excelled in customer service roles at Landmark CenterPoint and Americana Group, significantly enhancing guest satisfaction and member experiences. Mastered inventory management, a critical hard skill, while showcasing superior interpersonal abilities. Achievements include boosting bookings through innovative social media marketing and and exceptional customer support.
Overview
5
5
years of professional experience
Work History
Customer Service
Landmark CenterPoint
10.2023 - 05.2024
- Provided exceptional customer service and addressed customer inquiries.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
- Increased member satisfaction by providing exceptional customer service and support.
- Provided exceptional customer service by addressing concerns promptly and effectively.
- Delivered exceptional customer service, resolving issues promptly and professionally.
Guest Service Expert
Americana Group
06.2019 - 05.2021
- Assisted guests with special requests, such as room upgrades or late check-outs, to exceed expectations and create memorable experiences.
- Performed regular inventory checks for hotel supplies, minimizing shortages while controlling costs through efficient stock management practices.
- Supported marketing efforts by posting engaging content on social media platforms showcasing the property''s amenities and unique offerings resulting in an increase in bookings.
- Collaborated with housekeeping staff to ensure rooms were prepared efficiently and met high-quality standards.
- Enhanced guest satisfaction by providing prompt and personalized assistance during their stay.
Education
High School Diploma -
Depsi High Secondary
Bhutan 01.2019
Skills
- Superior customer service
- Reliable Customer Service
- Provided excellent customer service by addressing inquiries regarding meat selection, preparation, and storage recommendations
- Customer service and support
Languages
Hindi
Bilingual or Proficient (C2)
Nepali
Bilingual or Proficient (C2)
Bengali
Elementary (A2)
Bhutan
Bilingual or Proficient (C2)
Arabic
Elementary (A2)
Timeline
Customer Service
Landmark CenterPoint
10.2023 - 05.2024
Guest Service Expert
Americana Group
06.2019 - 05.2021
High School Diploma -
Depsi High Secondary
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