Phumla Mtshali
Dubai
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
First Line Manager: Inventory Manager
Woolworths Distribution Centre
10.2019 - 04.2022
- Increased team productivity by implementing efficient workflow processes and time management strategies.
- Developed strong relationships with clients through excellent communication and problem-solving skills, resulting in increased customer satisfaction.
- Coached and mentored staff, leading to higher employee retention rates and individual skill development.
- Conducted performance evaluations, identifying areas for improvement and providing constructive feedback to team members.
- Facilitated cross-functional collaboration, fostering teamwork and improved communication among departments.
- Established clear objectives for the team, aligning goals with company-wide initiatives for greater impact on business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Collaborated with purchasing department to optimize procurement strategies, ensuring appropriate stock levels at all times.
- Facilitated cross-functional communication between departments for better coordination in meeting inventory demands.
- Developed and maintained comprehensive reporting tools to provide management with relevant data on inventory performance, trends, and areas for improvement.
- Analyzed inventory data to identify and address stock discrepancies.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Cross-trained existing employees to maximize team agility and performance.
Department Store Manager
Woolworths South Downs
12.2015 - 09.2019
- Increased department sales by implementing strategic merchandising plans and optimizing product displays.
- Streamlined store operations for improved efficiency by identifying areas of improvement and implementing new processes.
- Enhanced customer satisfaction with exceptional service standards and timely resolution of complaints.
- Analyzed sales data to identify trends and adjust merchandise assortment accordingly, driving increased revenue growth and stock availability.
- Ensured adherence to company policies and procedures in all aspects of department operations, consistently upholding the highest standards of professionalism and integrity.
- Created work schedules according to sales volume and number of employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Interacted well with customers to build connections and nurture relationships
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Store Inventory Manager
Pick N Pay Doringkloof
01.2013 - 11.2015
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Collaborated with purchasing department to optimize procurement strategies, ensuring appropriate stock levels at all times.
- Maintained high levels of customer satisfaction through efficient handling of orders, prompt issue resolution, and effective communication channels with clients.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Developed and maintained knowledgeable and productive team of employees.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Prospected for leads to build pipeline and convert to sales opportunities.
Food Department Trainee Manager
Pick N Pay
05.2009 - 12.2012
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Collaborated with marketing teams to plan in-store events that attracted new clientele and increased foot traffic to the store.
- Maintained an aesthetically pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.
- Managed team of over 300 employees to maintain smooth-running operations of shop floor.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Receptionist Administrator: Sales Clerk
Smart Stone; Bosun Structures
02.2007 - 04.2009
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Improved internal communication by collaborating closely with various departments to ensure smooth operations in the sales process.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Participated in industry events, establishing a professional presence that expanded networking opportunities and generated new leads for the company.
- Utilized CRM software to track client interactions, resulting in better organization and enhanced customer relationship management.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
Education
Bachelor of Arts - Community And Health Psychology
University Of South Africa
South Africa03.2023
Skills
- Problem Solving
- Organizational Skills
- Workforce Management
- Customer Service
- Interpersonal Relations
- Managing Operations and Efficiency
- Decision-Making
- Training and Development
- MS Office
- Problem Resolution
Timeline
First Line Manager: Inventory Manager
Woolworths Distribution Centre
10.2019 - 04.2022
Department Store Manager
Woolworths South Downs
12.2015 - 09.2019
Store Inventory Manager
Pick N Pay Doringkloof
01.2013 - 11.2015
Food Department Trainee Manager
Pick N Pay
05.2009 - 12.2012
Receptionist Administrator: Sales Clerk
Smart Stone; Bosun Structures
02.2007 - 04.2009
Bachelor of Arts - Community And Health Psychology
University Of South Africa
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