Phumuzile Ndebele
Dubai
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Waitres
Hunter And Barrel Resturant
11.2021 - 03.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Waitress
20 West Hotel Apartments
10.2019 - 10.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
Waitres
IRISH ROCK
11.2018 - 06.2019
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
Education
High School Diploma -
Dombotema High School
Zimbabwe12.2017
Skills
- Menu Recommendations
- Dining Area Maintenance
- Safe Food Handling
- Guest Relations Management
- Table Setting Knowledge
- Upselling Techniques
- Food and Beverage Pairings
- Wine Knowledge
- Food Production
- Team Collaboration
Languages
English
Advanced (C1)
zulu
Advanced (C1)
Timeline
Waitres
Hunter And Barrel Resturant
11.2021 - 03.2022
Waitress
20 West Hotel Apartments
10.2019 - 10.2020
Waitres
IRISH ROCK
11.2018 - 06.2019
High School Diploma -
Dombotema High School
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