Phyo Wathan Oo
Receptionist/ Admin Coordinator
Dubai,Dubai
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Goldmead Hospitality Services LLC. Skilled in administration and operations, with a knack for multitasking and maintaining strong vendor relationships. Excelled in teamwork and collaboration, achieving significant improvements in office productivity and client service delivery.
Overview
12
12
years of professional experience
Work History
Receptionist Administrator/Purchase Assistant
Goldmead Hospitality Services LLC
12.2021 - 07.2023
- Answered incoming calls, directing clients to individuals F&B outlet team addressing specific needs.
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Enhanced vendor relationship satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Kept reception area clean and neat to give visitors positive first impression.
- Facilitated seamless business operations by acting as a liaison between clients/vendors/staff when necessary for conflict resolution or problem solving.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Collaborate with outlet manager and team members on new menus and products to support promotional efforts.
- Optimized and assist to organizational accounts department systems for payment collections, Prepare purchase orders and recordkeeping.
- Conducted ongoing reviews of inventory and menu systems to assess cost control measures.
Customer Care Representative
Yangon D2D
03.2017 - 04.2020
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Assisted call-in customers with questions and orders.
- Offer sales support, resolve customer issues, coordinate orders between customers and restaurants and monitor the order executions ongoing delivery way.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Receptionist
Rose Garden Hotel
04.2015 - 03.2017
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support by copying, faxing, and filing documents.
Receptionist
Mandalay City Hotel
12.2011 - 03.2015
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Managed difficult guest situations with empathy and professionalism, finding resolutions that met both guest needs and hotel guidelines.
- Maintained a welcoming atmosphere at the front desk, addressing guest inquiries promptly and professionally.
- Developed strong relationships with guests, resulting in repeat business and positive online reviews.
- Streamlined reservation procedures for improved booking accuracy and increased room occupancy rates.
- Cooperate communication between internal departments teams by acting as a liaison between guests needs and wants and hotel services such as concierge, M&E, house keeping attendants and F&B service and F&B production for event planning.
- Provided knowledgeable recommendations on local attractions, dining options, and transportation services to enhance guests'' overall experience during their stay.
- Completed late check-ins and directed guests to rooms and facilities.
Education
Bachelor of Science - Chemistry
Yadanarbon University
Mandalay, Myanmar12.2018
Post Graduate Diploma - Tourism And Travel Management
Mandalay University
Myanmar01.2015
Skills
- Reception Area Maintenance
- Office Equipment Maintenance
- Travel Arrangements
- Teamwork and Collaboration
- Customer Service
- Multitasking
- Attention to Detail
- Handling Complaints
- Documentation and Recordkeeping
- Administration and Operations
- Scheduling and calendar management
Timeline
Receptionist Administrator/Purchase Assistant
Goldmead Hospitality Services LLC
12.2021 - 07.2023
Customer Care Representative
Yangon D2D
03.2017 - 04.2020
Receptionist
Rose Garden Hotel
04.2015 - 03.2017
Receptionist
Mandalay City Hotel
12.2011 - 03.2015
Bachelor of Science - Chemistry
Yadanarbon University
Post Graduate Diploma - Tourism And Travel Management
Mandalay University
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