PIERROT RIZK
Sales Professinal & Project Executive Development
Dubai
Summary
Dynamic Senior Sales professional with a proven track record in account development, revenue growth, and exceeding sales targets. Skilled in strategic planning, client engagement, and solution-oriented selling. Strong communicator adept at building and maintaining relationships with clients, stakeholders, and cross-functional teams. Committed to exceptional customer service and consistently exceeding expectations
Overview
6
6
years of professional experience
3
3
Languages
Work History
Project Executive Development
Philip Morris International
02.2023 - Current
- Lead the implementation of the project for Brand Ambassadors across the GCC and Levant Region.
- Identify areas of improvement that will improve sales growth
- Identify areas of improvement that will improve consumer satisfaction.
- Develop and monitor Key Performance Indicators (KPIs) for Brand Ambassadors, and effectively tracking their performance and activation on the system.
- Manage incentives, providing motivation and recognition.
- Training newly recruited staff with full and in-depth modules of the products and techniques used
- Daily analysis of performance in the field.
- Develop strong relationships between Duty Free and PMI
- Continuously evaluate and improve the project processes and procedures, optimizing efficiency and effectiveness in gathering consumer insights and competitive intelligence.
Sales Representative Team Leader
Philip Morris International
06.2019 - 01.2023
- Developed key relationships, both internal and external, to ensure smooth operations Aligning Domestic and Duty Free markets to maximise collaboration through initiatives Developed, reviewed and executed Consumer Experience driven ideas for operational improvement in a cross- market collaboration with other global Team Leaders Manage a team of up to 8 to excellent standards while encouraging and facilitating their growth through coaching both face-to-face and virtually Organizing data collection and ensuring supply of qualitative data sets for internal analysis and reporting.
- Improve customer satisfaction: Help the Travel Retail store improve customer satisfaction by understanding customer needs and preferences and implementing customer-centric sales and service processes
- Monthly analysis of Team performances and leading the team to identify, share and act on areas of improvement, both as individuals and as part of the consumer journey, in order to achieve PMIDF B2C KPIs.
- Conduct Training Modules to staff across the GCC, including Dubai, Kuwait and Lebanon Develop Activation Calendar events.
- Implemented and drove NPS at Dubai Airport accompanied by regular
- Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
- Increase sales and revenue through effective marketing and sales strategies
Internship in all departments
The Ritz-Carlton Hotel Company
04.2018 - 12.2018
- Gain practical experience in the hotel industry
- Acquire knowledge about the various departments and operations in a 5-star hotel
- Develop skills in customer service and hospitality
- Enhance communication and teamwork abilities
- Assist hotel staff in various departments such as Front Desk, Housekeeping, F&B, Sales and Marketing
- Observe and assist in day-to-day operations, including check-in/check-out procedures, room service, and event planning.
Education
Bachelor Degree in Business and Hospitality Management -
Sagesse University
Beirut, Lebanon 01.2018 - 1 2022
BT3 - Business Administration
Sagesse High School
BEIRUT 1 2014 - 1 2015
Skills
Microsoft office: Word, PowerPoint, Excel, Outlookundefined
Timeline
Project Executive Development
Philip Morris International
02.2023 - Current
Sales Representative Team Leader
Philip Morris International
06.2019 - 01.2023
Internship in all departments
The Ritz-Carlton Hotel Company
04.2018 - 12.2018
Bachelor Degree in Business and Hospitality Management -
Sagesse University
01.2018 - 1 2022
BT3 - Business Administration
Sagesse High School
1 2014 - 1 2015
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