Summary
Overview
Work history
Education
Skills
Languages
Dance, workout
Timeline
Generic
Pikria Karalashvili

Pikria Karalashvili

Abu Dhabi,UAE

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.

Enthusiastic Customer Service and Telesales Representative with in-depth knowledge of sales, account management and training. Provide superior customer service and resolve all issues quickly and with positive attitude.

Overview

7
7
years of professional experience

Work history

Visual merchandiser

Zara
Abu Dhabi, UAE
01.2024 - Current
  • Trained junior staff members in visual merchandising techniques, improving team efficiency.
  • Coordinated with sales team for consistent brand presentation.
  • Assisted in inventory management, maintaining adequate stock levels on shop floor.
  • Collaborated with buyers and suppliers to ensure stock availability.
  • Implemented new display layouts to improve shopping experience.
  • Managed visual elements during store promotions for maximum impact.
  • Participated in regular professional development training sessions to stay updated on industry standards and practices.
  • Maintained clean and organised store environment, ensuring optimal shopping conditions.

Customer service representative

Zara
Abu Dhabi
01.2023 - 01.2024
  • Customer service representative work directly with customers to assist, resolve complaints, answer questions, and process orders, I am really enjoy helping people.

Visual Merchandiser

H&M
Georgia
01.2021 - 01.2023
  • Visual Merchandisers work in stores, I was responsible for designing and implementing store layouts and product displays.

Sales Advisor

H&M
Georgia
01.2020 - 01.2021
  • I was working directly with customers to assist them, helping them, resolving complaints.

Sales Advisor

H&M
Croatia
01.2018 - 01.2020
  • Working directly with customers to assist them, helping them, answering questions, resolving problems and processing orders.

Education

Bachelor of Science -

Ilia state University
Tbilisi
01.2010 - 1 2015

Skills

  • Teamworker
  • Positive at all time
  • Work well under pressure
  • Detail oriented
  • Customer service skills
  • Communicable
  • Fluent in sign language
  • Understanding of slas
  • Courtesy etiquette
  • Email administration
  • Proactive follow-up behaviour
  • Patient attitude
  • Positive disposition
  • Time-Management prowess
  • Problem-solving
  • Team Leadership
  • Public speaking
  • Conflict Resolution
  • Fashion knowledge
  • Customer sales support

Languages

English
Advanced
C1

Dance, workout

I have a strong passion for dance and fitness. Dance allows me to express creativity, maintain discipline, and stay energetic, while regular workouts help me stay focused, motivated, and physically fit — qualities that I believe are essential for delivering excellent customer service.

Timeline

Visual merchandiser

Zara
01.2024 - Current

Customer service representative

Zara
01.2023 - 01.2024

Visual Merchandiser

H&M
01.2021 - 01.2023

Sales Advisor

H&M
01.2020 - 01.2021

Sales Advisor

H&M
01.2018 - 01.2020

Bachelor of Science -

Ilia state University
01.2010 - 1 2015
Pikria Karalashvili