Pillai Prasad Sreenivasan
Abu Dhabi
Summary
Dynamic restaurant operations manager with a proven ability to enhance customer satisfaction through effective team leadership and operational excellence. Expertise in strategic planning and problem-solving ensures maintenance of high service standards while driving efficiency. A strong track record of fostering collaboration among team members leads to consistent achievement of performance goals and enhanced guest experiences. Committed to creating a positive work environment that empowers staff and elevates overall service quality.
Overview
16
16
years of professional experience
2019
2019
years of post-secondary education
5
5
Certifications
1
1
Language
Work History
Assistant Restaurant Manager
Lagardère Travel Retail – Todd English Food Hall & Pub / Meat District
09.2023 - Current
- Spearheaded shift operations at Todd English-Global-Food Hall & Pub, leading a team of 50+ to drive monthly sales over $2.5 million, ensuring seamless service and high guest satisfaction.
- Directed Meat District Restaurant’s shift management, overseeing a 30-member team and achieving over AED 1 million in monthly sales.
- Met 2024 annual budget goals through effective sales and operational strategies.
- Led shift operations for Todd English Food Hall & Pub with a team of 50+ staff, managing monthly sales exceeding $2.5 million while ensuring excellent guest satisfaction.
- Managed Meat District Restaurant’s daily operations, overseeing a 30-member team and generating over AED 1 million in monthly revenue.
- Achieved annual budget targets for 2024 by implementing effective sales and operational strategies.
- Controlled food costs at 18% while minimizing waste (1%) and consumption (2%) through efficient inventory and portion management.
- Oversee the daily Outlet operations, ensuring efficiency and adherence to company standards.
- Ensure that all equipment and facilities are in working condition, arranging maintenance as required.
- Manage inventory, order supplies, and control stock levels to prevent shortages or wastage.
- Implement and enforce standard operating procedures (SOPs)
- Ensure a welcoming and friendly atmosphere for customers, enhancing their overall experience.
- Address and resolve customer complaints or concerns professionally and promptly.
- Uphold high standards of presentation and quality for all food and beverages served.
- Gather customer feedback and implement strategies to improve service and offerings.
- Lead, train, and motivate the café team, fostering a positive and professional work environment.
- Conduct performance evaluations and provide ongoing coaching and development.
- Recruit and onboard new employees as needed, ensuring they meet brand standards.
- Drive sales and profitability by implementing promotional activities and upselling techniques.
- Monitor daily sales reports, analyze performance, and implement strategies for growth.
- Managing waste, optimizing portion sizes, and improving efficiency.
- Engage with customers and the local community to build brand loyalty and awareness.
- Manage the full Outlet operations in the absence of the Outlet Manager.
Restaurant General Manager
Burger King (Restaurant Brands Asia LTD)
12.2018 - 08.2023
- Expertly managed daily operations within bustling QSR focusing on impeccable service, quality control, and customer satisfaction.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Assistant Manager – Airport Operations
CAFS (Earth Lounge VIP)
08.2015 - 11.2018
- Managed operations across dining and lounge areas, handling VIP and high-volume guests.
- Supervised catering and service logistics for flights.
Assistant Restaurant Manager
Domino's Pizza (Jubilant Food Works Ltd.)
01.2010 - 06.2015
- Managed store-level operations and team performance.
Education
Bachelor of Business Administration - BBA
Bharathiyar University
Diploma - Hotel Management
Luna Institute of Management
Higher Secondary Education - CBSE
Vyasa Vidya Peetom
Secondary School Education - CBSE
Vyasa Vidya Peetom
Skills
QSR operations management
Certification
Achieved 2024 Budget of the Year
References
References available upon request
Timeline
Assistant Restaurant Manager
Lagardère Travel Retail – Todd English Food Hall & Pub / Meat District
09.2023 - Current
Restaurant General Manager
Burger King (Restaurant Brands Asia LTD)
12.2018 - 08.2023
Assistant Manager – Airport Operations
CAFS (Earth Lounge VIP)
08.2015 - 11.2018
Assistant Restaurant Manager
Domino's Pizza (Jubilant Food Works Ltd.)
01.2010 - 06.2015
Diploma - Hotel Management
Luna Institute of Management
Higher Secondary Education - CBSE
Vyasa Vidya Peetom
Secondary School Education - CBSE
Vyasa Vidya Peetom
Bachelor of Business Administration - BBA
Bharathiyar University
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