Pillai Prasad Sreenivasan
Abu Dhabi
Summary
Dynamic restaurant operations manager with a proven ability to enhance customer satisfaction through effective team leadership and operational excellence. Expertise in strategic planning and problem-solving ensures maintenance of high service standards while driving efficiency. A strong track record of fostering collaboration among team members leads to consistent achievement of performance goals and enhanced guest experiences. Committed to creating a positive work environment that empowers staff and elevates overall service quality.
Overview
16
16
years of professional experience
2019
2019
years of post-secondary education
5
5
Certifications
1
1
Language
Work History
Assistant Restaurant Manager
Lagardère Travel Retail – Todd English Food Hall & Pub / Meat District
09.2023 - Current
- Spearheaded shift operations at Todd English-Global-Food Hall & Pub, leading a team of 50+ to drive monthly sales over $2.5 million, ensuring seamless service and high guest satisfaction.
- Directed Meat District Restaurant’s shift management, overseeing a 30-member team and achieving over AED 1 million in monthly sales.
- Met 2024 annual budget goals through effective sales and operational strategies.
- Led shift operations for Todd English Food Hall & Pub with a team of 50+ staff, managing monthly sales exceeding $2.5 million while ensuring excellent guest satisfaction.
- Managed Meat District Restaurant’s daily operations, overseeing a 30-member team and generating over AED 1 million in monthly revenue.
- Achieved annual budget targets for 2024 by implementing effective sales and operational strategies.
- Controlled food costs at 18% while minimizing waste (1%) and consumption (2%) through efficient inventory and portion management.
- Oversee the daily Outlet operations, ensuring efficiency and adherence to company standards.
- Ensure that all equipment and facilities are in working condition, arranging maintenance as required.
- Manage inventory, order supplies, and control stock levels to prevent shortages or wastage.
- Implement and enforce standard operating procedures (SOPs)
- Ensure a welcoming and friendly atmosphere for customers, enhancing their overall experience.
- Address and resolve customer complaints or concerns professionally and promptly.
- Uphold high standards of presentation and quality for all food and beverages served.
- Gather customer feedback and implement strategies to improve service and offerings.
- Lead, train, and motivate the café team, fostering a positive and professional work environment.
- Conduct performance evaluations and provide ongoing coaching and development.
- Recruit and onboard new employees as needed, ensuring they meet brand standards.
- Drive sales and profitability by implementing promotional activities and upselling techniques.
- Monitor daily sales reports, analyze performance, and implement strategies for growth.
- Managing waste, optimizing portion sizes, and improving efficiency.
- Engage with customers and the local community to build brand loyalty and awareness.
- Manage the full Outlet operations in the absence of the Outlet Manager.
Restaurant General Manager
Burger King (Restaurant Brands Asia LTD)
12.2018 - 08.2023
- Expertly managed daily operations within bustling QSR focusing on impeccable service, quality control, and customer satisfaction.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Assistant Manager – Airport Operations
CAFS (Earth Lounge VIP)
08.2015 - 11.2018
- Managed operations across dining and lounge areas, handling VIP and high-volume guests.
- Supervised catering and service logistics for flights.
Assistant Restaurant Manager
Domino's Pizza (Jubilant Food Works Ltd.)
01.2010 - 06.2015
- Managed store-level operations and team performance.
Education
Bachelor of Business Administration - BBA
Bharathiyar University
Diploma - Hotel Management
Luna Institute of Management
Higher Secondary Education - CBSE
Vyasa Vidya Peetom
Secondary School Education - CBSE
Vyasa Vidya Peetom
Skills
QSR operations management
MS Office (Word, Excel, PowerPoint), POS Systems, SAP
Staff training and development
Food safety compliance
Training and mentoring
Inventory control
Shift management
Interpersonal and written communication
Restaurant operations
Customer assistance
Schedule coordination
Budget administration
Opening and closing procedures
Employee scheduling
Guest relations
Scheduling and labor control
Menu planning
Staff assessment
Performance improvement
Sales and marketing
Performance evaluations
Promotions and events coordination
Employee retention
POS system
Hospitality and accommodation
Restaurant promotion management
Certification
Achieved 2024 Budget of the Year
References
References available upon request
Timeline
Assistant Restaurant Manager
Lagardère Travel Retail – Todd English Food Hall & Pub / Meat District
09.2023 - Current
Restaurant General Manager
Burger King (Restaurant Brands Asia LTD)
12.2018 - 08.2023
Assistant Manager – Airport Operations
CAFS (Earth Lounge VIP)
08.2015 - 11.2018
Assistant Restaurant Manager
Domino's Pizza (Jubilant Food Works Ltd.)
01.2010 - 06.2015
Diploma - Hotel Management
Luna Institute of Management
Higher Secondary Education - CBSE
Vyasa Vidya Peetom
Secondary School Education - CBSE
Vyasa Vidya Peetom
Bachelor of Business Administration - BBA
Bharathiyar University