Pinky Radhakrishnan Nair
Dubai
Summary
Knowledgeable Air Freight Executive having 3 years of experienced service professional specialising in Dangerous Goods (DG) Import/Export Operations. Delivered high customer satisfaction through effective problem-solving and robust client relationship management. Focused on contributing to overall company success while ensuring compliance with shipping regulations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Executive-Air Freight Operations
Emirates Logistics L L C(Sharaf Group)
04.2025 - Current
- Delivered prompt, polite, professional customer service to maintain company standards and reputation.
- Handled customer enquiries regarding shipping status, resolving any issues promptly to maintain client satisfaction.
- Negotiated rates with carriers, securing cost-effective solutions for air freight services.
- Coordinated full-cycle air export and import shipments, including booking, documentation, cargo handling, and delivery.
- Prepared and managed essential shipping documents (AWB, HAWB, MAWB, commercial invoices, packing lists, certificates of origin).
- Negotiated freight rates with airlines and agents to secure competitive pricing and maximize profit margins.
- Developed and issued accurate quotations based on market trends, chargeable weight calculations, and airline tariffs.
- Monitored flight schedules, cargo uplift, and shipment tracking to ensure on-time performance.
- Ensured compliance with international air transport regulations and customs requirements.
- Maintained strong relationships with airlines, overseas agents, and customers.
- Handled claims, discrepancies, and operational issues with prompt resolution.
- Analyzed market rates and capacity trends to support strategic pricing decisions.
Logistics Sales and Operations Coordinator
Simsar International Cargo LLC
Dubai
03.2023 - 03.2025
- Coordinate with Airlines, Sales Team, Management and Clients.
- Attend to customers & perform sales/logistics coordination activities.
- Preparing daily Calogi report and maintain a file on daily basis.
- Reporting logistics team head to daily activities.
- Identifying and filter job category (DG/ Non-DG).
- Sending Enquiries to Airline and pricing.
- Negotiated all vendor/buyer contracts to achieve best price.
- Preparing detailed quotations according to customer enquiries.
- Once job confirmed, Airline booking and coordination with airline operation team.
- Well knowledge in Calogi operations.
- Preparing AWB/ADHOC updating/ADM booking/AWB Execution in Calogi.
- Update and Maintain delivery schedules.
- Preparing delivery order and coordinating with customer on material deliveries.
- Communicate with sales manager regarding sales order & delivery status.
- Maintain current and accurate customer files and information.
- Communicate with customers on a regular basis, to update on order status or any other pending matters and coordinate with concern department.
- Basic knowledge in Export & Import Customs Bill of Entry.
Inside Sales Executive
Entry Software Pvt. Ltd
Cochin, Kerala
04.2021 - 12.2022
- Working on cold-calling and giving online/offline demos of the product and visiting clients as and when required.
- Following up with the clients Building and maintaining professional relation with the clients and retain them back to meet sales target.
- Identifying new sales leads.
- Maintaining fruitful relationships with customers.
- Entry Software Pvt. Ltd is a company, provides E learning platforms indulge in many more E-learning programs. They are catering to lakhs of students across in India and other regions.
Education
High school diploma -
G.Tech Computer Education
Kerala, India01.2018
Bachelor of Science - Mathematics
Marthoma College
Thiruvalla, Kerala, India01.2017
Diploma in Indian and Foreign Accounting -
International Association of Bookkeepers
Skills
- Export and Import
- Customer follow-upAir freight operations
- Problem resolution
- Pricing management
- Microsoft Outlook
- MS Office Proficiency
Languages
English
Hindi
Malayalam
Websites, Portfolios and Profiles
https://www.linkedin.com/in/pinky-r-nair-27a369169/
Certification
Dangerous Goods Regulations(DGR)for Accepting/Processing DG Consignments
Course Code GCAA 4.1D / IATA 7.3-Initial certified
Hobbies and interests
- Listening Music
Timeline
Customer Service Executive-Air Freight Operations
Emirates Logistics L L C(Sharaf Group)
04.2025 - Current
Logistics Sales and Operations Coordinator
Simsar International Cargo LLC
03.2023 - 03.2025
Inside Sales Executive
Entry Software Pvt. Ltd
04.2021 - 12.2022
High school diploma -
G.Tech Computer Education
Bachelor of Science - Mathematics
Marthoma College
Diploma in Indian and Foreign Accounting -
International Association of Bookkeepers