PINTO PAPPACHAN
Dubai
Summary
Accomplished Operations & Finance Manager with over 10 years of experience in the hospitality, healthcare, and wellness sectors. Proven success in managing end-to-end operations, budgeting, and compliance within high-demand environments. Skilled in cost control, VAT compliance, team leadership, and customer service excellence. Adept at streamlining processes and boosting revenue through strategic planning and data-driven decisions. Seeking to contribute to a progressive UAE-based organization with my multi-sector expertise and multilingual capabilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Vanitha Ayur Care
Ernakulam
11.2022 - Current
- Increased product sales by 35% in one year through targeted market research and strategic client engagement.
- Developed branding and promotional strategies for Ayurvedic and cosmetic products.
- Oversaw daily operations and evaluated productivity, achieving efficiency improvements.
- Negotiated and closed key client deals, increasing revenue flow.
- Coordinated digital marketing initiatives and branding activities.
Accounts & Operations Manager
Vrindavan Hotels Pvt Ltd
Ernakulam
09.2018 - 10.2022
- Directed hotel operations to ensure guest satisfaction and staff efficiency.
- Handled hotel accounting, including monthly statements and payroll.
- Monitored and improved performance standards for staff.
- Supervised handling of guest issues and queries, enhancing overall service quality.
Accounts Manager
Tax Master
Ernakulam
07.2016 - 08.2018
- Maintained client accounts and handled all aspects of manual and computerized accounting.
- Prepared bank reconciliation statements and end-of-year auditing schedules.
- Oversaw payroll and inventory efficiently.
Accountant
La Fontaine Centre of Contemporary Art Hotel
Manama
10.2015 - 07.2016
- Supervised financial records and improved cost-efficiency of menu items by 15%.
- Created detailed financial reports aiding management decisions.
- Maintained customer relations and optimized supplier contracts.
Accountant/Admin
Vanitha Ayur Care Pvt Ltd
Kerala
09.2013 - 10.2015
- Managed monthly billing, payroll, attendance, and cash book entries.
- Provided documentation for audits and managed client invoices.
Education
Bachelor of Commerce - Finance
Christ College
01.2013
Higher Secondary Education - Commerce
St. Mary’s Higher Secondary School
01.2010
SSLC - undefined
St. Mary’s Higher Secondary School
01.2008
Skills
- Strategic Operations Management
- Financial Accounting & Reporting
- Client Relationship & Retention
- Budgeting & Cost Control
- Digital Marketing & Brand Promotion
- Multi-tasking & Team Coordination
- Inventory & Payroll Management
- Hospitality & Service Excellence
- Problem-solving
- MS office
- Operations management
- Decision-making
- Employee motivation
Certification
- Tally ERP 9 Certified
- MS Excel (Advanced)
- PowerPoint
Languages
English
Hindi
Malayalam
Kannada
Tamil
Personal Information
Title: Operations & Finance Manager
Timeline
Operations Manager
Vanitha Ayur Care
11.2022 - Current
Accounts & Operations Manager
Vrindavan Hotels Pvt Ltd
09.2018 - 10.2022
Accounts Manager
Tax Master
07.2016 - 08.2018
Accountant
La Fontaine Centre of Contemporary Art Hotel
10.2015 - 07.2016
Accountant/Admin
Vanitha Ayur Care Pvt Ltd
09.2013 - 10.2015
Bachelor of Commerce - Finance
Christ College
Higher Secondary Education - Commerce
St. Mary’s Higher Secondary School
SSLC - undefined
St. Mary’s Higher Secondary School
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