Pirthvi Kumar

· Resolve core banking system issues related to customer and vendor.

· Customer quarries and user related solution.

· End of Day run branches and centralized activity.

· Testing of back-end applications and validation of reported observations align with operational objectives and procedures.

· Manage training and support to end users on existing and new enhancements / features of the Core Banking Software.

· Identifies opportunities for improving business processes through information systems.

· Establish and maintain relationships with inter-department/ vendors.

Ensure all users/customers (Internal and External) issues are timely raised and follow-up till closure

• Ensure supply of cash for individual teller counters’ needs based on cash limits and business demand.
• Responsible for bank cheques or other instruments’ administration.
• Assist Services & Operations manager in monitoring of counter operations to ensure compliance with regulatory requirements.
• Maintains the branch supply of ATM/Debit cards and pins under dual control.

Follow bank policies and procedures as they relate to customer transactions.

· Responsible for the handling, processing and servicing of clients’ branch transactions in a prompt, efficient and accurate manner.

· Processing customer deposits, withdrawals and payments

· Accepting cash from both private and business customers

· Performing relevant clerical/administration duties.

· Strictly following bank procedures at all times.

· Dealing tactfully with demanding customers.

Adhering to all bank security and audit requirements.