PONVELAYUTHAM M
CHIEF GROWTH OFFICER
Dubai,United Arab Emirates
Summary
Dynamic Chief Growth Officer with a proven track record at Priceless Discovery, excelling in strategic planning and client engagement. Expert in performance metrics, I led initiatives that enhanced service delivery, resulting in increased client satisfaction and referrals. Adept at team leadership, I foster collaboration to drive operational efficiency and achieve business objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Chief Growth Officer
Priceless Discovery
Dubai
01.2025 - Current
- Drove company growth initiatives by measuring, collaborating, and supporting strategies to exceed client expectations.
- Developed a strategic roadmap for effective, reliable AI systems in healthcare.
- Prioritized product development activities to maximize value delivery to clients.
- Managed a team of experts, ensuring successful project outcomes aligned with business objectives.
- Collaborated with executives to establish a comprehensive strategic roadmap for company direction.
- Established key performance indicators (KPIs) to monitor performance and progress towards goals.
- Emphasized quality service delivery, resulting in increased positive client reviews and referrals.
- Fostered relationships that attracted new clients through exceptional service and support.
Senior Officer
Royal Sundaram Insurance Group
Chennai
12.2017 - 08.2024
- Handled Motor OD claims by addressing daily customer queries and complaints received via various channels.
- Managed policy administration and claims processing for diverse customer needs.
- Coordinated cross-functional teams to enhance service delivery and operational efficiency.
- Evaluated all correspondence and complaints to ensure thorough resolution.
- Collaborated with other departments to gather vital information for complaint resolution.
- Engaged with channel partners to obtain necessary details for effective complaint management.
- Ensured resolution of all complaints within TAT while maintaining quality standards.
- Resolved escalated complaints from sources such as IRDA and Top Management on a priority basis.
- Trained and developed new team members on processes, quality standards, and systems.
- Prepared MIS reports and shared findings with management to identify process improvements.
Officer - Retail Operations
Royal Sundaram Insurance Group
Chennai
02.2015 - 12.2017
- Created letters documenting contract and endorsement changes for clients.
- Entered and retrieved complex information using computer applications to update records and process insurance applications.
- Verified accuracy of incoming documents by reviewing, evaluating, and categorizing information.
- Managed new projects from offices nationwide to ensure timely execution.
- Handled phone and email inquiries from regional offices, resolving issues promptly.
- Provided additional support by responding to customer inquiries and processing checks.
- Demonstrated positive behavior to enhance workflow processes and operational efficiencies.
- Offered informal guidance to co-workers and provided backup support as needed.
Associate - Contact Center Operations
Hewlett Packard
11.2011 - 12.2014
- Prepared production and customer delivery schedules for efficient operations.
- Delivered end-to-end email solutions for customers across US and Canada regions.
- Led a team of six members as single point of contact for project execution.
- Collaborated with clients to map existing business processes and implement system-based efficiency solutions.
- Generated and analyzed custom reports through Salesforce, SAP, and business unit personnel to evaluate key performance indicators.
- Reviewed and published monthly, weekly, and daily operational activity reports.
- Managed production processes, supervised workflows, implemented new ideas, and documented projects.
- Conducted periodic checks on Salesforce activities to ensure accuracy in opened and closed cases.
Process Trainee
Expertus Infotech
06.2010 - 10.2011
- Delivered end-to-end email learning services projects across multiple locations.
- Executed catalog management activities, including content updates in LMS.
- Collected training evaluations and feedback to assess effectiveness of training delivered.
- Ensured timely availability of training resources for effective execution.
- Prepared attendance rosters and marked completion after each training session.
- Coordinated with vendors to guarantee on-schedule training delivery.
- Provided helpdesk support for learners regarding training registration and content issues.
- Generated reports using Business Objects tool per client specifications.
Education
Master of Science - Information Technology
Ramakrishna Mission Vivekananda College
Chennai04-2009
Bachelor of Science - Chemistry
Loyola College
Chennai04-2007
Higher Secondary -
Santhome Higher Secondary School
Chennai05-2004
SSLC -
Sri Sankara Matriculation Higher Secondary School
05-2002
Skills
- Primavera and Microsoft Office
- Strategic planning
- Performance metrics
- Client engagement
- Operational efficiency
- Team leadership
- Effective communication
- Saba and Lotus Notes expertise
- Risk management
- Business intelligence
Certification
Course on Primavera, Aims to create a project, add activities and relationships, assign resources, adjust the project plan to account for schedule delays and overallocated resources and analyze portfolios.
Awards
Health Migration Project Award - Royal Sundaram Insurance Group
- I involved myself in a new project and produced better results that made an impact on the company's revenue growth
Paramount Award, Hewlett Packard
- Recognized for making a difference
- Also, I enthusiastically took ownership of the new transitions, and I actively performed and delivered quality output, delighting the customers
Results through teamwork - Hewlett-Packard
- I took ownership of the new project and handled it smoothly to meet the clients' requirements, and I successfully shared it with other team members. Also, I received client appreciation for the same in a short span of time.
References
- Mr. Vaithialingam P, Lead Engineer, pvling@gmail.com
- Mrs. Sabari Vaishnavi, clinical neuropsychologist, vaisugreen@gmail.com
- Mr. Mylerum Perumal, Deputy Manager, perumal.rsm@gmail.com
Hobbies and Interests
- Travel
- Music
- Diecast collector
Languages
- Tamil
- English
Personal Information
- Date of birth: 27-Jun-1986
- Gender: Male
- Nationality: Indian
- Marital status: married
Declaration
I hereby declare that the information given above is true to the best of my knowledge and belief
Timeline
Chief Growth Officer
Priceless Discovery
01.2025 - Current
Senior Officer
Royal Sundaram Insurance Group
12.2017 - 08.2024
Officer - Retail Operations
Royal Sundaram Insurance Group
02.2015 - 12.2017
Associate - Contact Center Operations
Hewlett Packard
11.2011 - 12.2014
Process Trainee
Expertus Infotech
06.2010 - 10.2011
Master of Science - Information Technology
Ramakrishna Mission Vivekananda College
Bachelor of Science - Chemistry
Loyola College
Higher Secondary -
Santhome Higher Secondary School
SSLC -
Sri Sankara Matriculation Higher Secondary School