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Open to workDesired job title
Customer ServiceOperations AnalystAdministrative ManagerWork Type
Full timeLocation preference
RemoteOn-siteLocation: Abu Dhabi Emirate, United Arab Emirates, AE
Open to relocation: No
Open to work
Ponvelayutham Meenakshi Sundaram
Abu Dhabi Emirate,United Arab Emirates
Work preference
Summary
Operations and project management professional with 15+ years of experience in project planning, production management, performance reporting, and data analysis. Drives productivity and operational performance through process improvement and data-driven decision-making. Manages multiple priorities across cross-functional teams while maintaining quality, efficiency, and timeline compliance.
Overview
2
2
Languages
1
1
Certification
8
8
years of post-secondary education
16
16
years of professional experience
Work history
Project Manager
Priceless Discovery
Dubai, United Arab Emirates
2025.06 - Current
- Collaborated with the executives and leadership teams to develop a strategic roadmap for the company.
- Closely monitored product development activities, prioritizing them to deliver value to the clients.
- Setting up a roadmap to build effective, reliable and safe AI systems, and discussing the possible future direction of AI augmented healthcare systems.
- Collaborated on growth initiatives to align with evolving client requirements.
- Emphasized quality service delivery, leading to positive client reviews and referrals that attracted new clients.
- Delivered high-quality results whilst adhering to strict deadlines and budget constraints.
- Fostered a positive work environment, enhanced team productivity substantially.
Senior Officer
Royal Sundaram Insurance Group
Chennai, India
2017.12 - 2024.08
- Acted as a key point of contact for clients, service providers, internal teams, and business partners, facilitating effective communication and timely resolution of operational matters.
- Managed client-related operational activities, ensuring timely resolutions, effective communication, and compliance with service and quality standards.
- Handled client complaints and correspondence, ensuring thorough investigation, clear communication, documentation, and resolution closure.
- Collaborated with internal departments, cross-functional teams, and external stakeholders to gather information, resolve issues, and ensure seamless service delivery.
- Monitored team workload, productivity, quality, and output to ensure optimum efficiency, accuracy, and timely delivery.
- Monitored operational processes, identified gaps and inefficiencies, and recommended improvements to enhance quality and client experience.
- Identified recurring issues and recommended preventive actions and process changes to improve service quality and reduce response and resolution times.
- Prepared and analysed MIS, management reports, operational data, and performance metrics to provide actionable insights for informed decision-making.
- Presented key findings, trends, and recommendations to management to support process changes and operational improvements.
- Drove and participated in continuous improvement initiatives focused on process optimisation, efficiency, and service enhancement.
- Trained, mentored, and supported new team members on processes, systems, products, quality standards, and functional requirements.
- Supported audit preparation, documentation, compliance requirements, and responses while maintaining process and operational integrity.
- Contributed to departmental objectives through effective stakeholder management, performance monitoring, problem-solving, and continuous improvement.
Officer - Retail Operations
Royal Sundaram Insurance Group
Chennai, India
2015.02 - 2017.12
- Entered and retrieved complex information using computer system applications to update records and analyse business data for operational support.
- Handled phone and email inquiries from regional offices, identified and resolved problems.
- Reviewed and categorised incoming documents, verifying accuracy and appropriateness to ensure compliance with operational standards.
- Analysed processes for efficiency improvements.
- Demonstrated positive behaviour to support operational goals and enhance workflow efficiency.
- Managed new projects received from offices nationwide.
- Performed follow-up process by matching issuance output to files and verifying correspondence.
- Provided additional support to the department including responding to customer enquiries, check processing and other various tasks (Presentations, Business Requirements Document).
- Provided informal guidance to co-workers and back-up support in the absence of others.
Process Associate
Hewlett Packard
Chennai, India
2011.11 - 2014.12
- Managed production operations to achieve timely output and uphold quality standards, supervising processes and implementing innovative ideas for operational improvements.
- Preparation of production schedules & Customer delivery schedule.
- Preparation, Review &Publishing of Monthly/Weekly/Daily reports on Operational activities.
- Efficiency Continuous Improvement & Duty Roster creation.
- Collaborated with clients to analyse existing business processes and deliver system-based solutions that streamlined operations.
- Delivering End to End Sales related Customer solutions across US and Canada Regions.
- Experienced in generating and analysing custom reports via Salesforce, SAP and various business unit personnel to provide detail information on key performance indicators.
- Conducted periodic reviews of Salesforce activities to track progress and ensure compliance with established sales metrics.
Process Trainee
Expertus
Chennai, India
2010.06 - 2011.10
- Delivered end-to-end learning service across locations, enhancing accessibility and engagement.
- Ensure availability of training resources needed for timely execution of the training
- Collaborated with vendors to ensure training sessions were delivered on schedule. and ensure training delivered as per schedule.
- Provided help-desk support for learners on training registration and completion, resolving issues to facilitate smooth learning experiences.
- Attach necessary training evaluations and questionnaires of training and collect feedback on the effectiveness of training imparted/content developed.
- Collect feedback on the effectiveness of training imparted/content developed.
- Prepare attendance rosters and ensure completion marking after the training.
- Carried out catalogue management activities, including adding, changing, deleting, and retiring content from the LMS.
- Prepare reports using Business Objects tool according to client’s specification.
- Respond to email queries on learning content
Education
Master's Degree - Information Technology
Ramakrishna Mission Vivekananda College
Chennai. India 2007.06 - 2009.04
Bachelor's Degree - Chemistry
Loyola College
Chennai, India 2004.06 - 2009.04
Higher Secondary -
Santhome Higher Secondary School
Chennai, India 2003.06 - 2004.04
Class 10 -
Sri Sankara Matriculation Higher Secondary School
Chennai, India 2001.06 - 2002.04
Skills
- Salesforce Administration
- SAP Administration
- Microsoft Office
- Google Workspace
- AI Assisted Productivity Tools (ChatGPT, Claude, Gemini, Copilot, Bastion GPT, Heidi)
- SystmOne & AccuRx
- SABA learning Administration
- Primavera P6
Certification
AI Tools Workshop,
- United Latino Students Association
Oracle Primavera P6 8.2V
- CADD Centre Training Services Pvt Ltd.
Accomplishments
- Associated with Royal Sundaram General Insurance Co. Limited
- Involved myself in a new project and for producing better results which made an impact on company's revenue growth.
- Associated with HP
- Recognized for making a difference. Also enthusiastically taken ownership for the new transitions. Actively performed and delivered the quality output delighting the customers.
- Associated with HP
- Taken ownership for the new project and handled smoothly to meet the clients requirements. Successfully shared with other team members. Also received the client appreciation for the same in short span of time.
Health Migration Project Award
Paramount Award
Results through Teamwork
Languages
English
Fluent
Tamil
Native
Affiliations
- Travel & Discovery • Automobiles • Fine Culinary Experiences
Declaration
I hereby declare that the information provided in this resume is true and correct to the best of my knowledge and belief.
Timeline
Project Manager
Priceless Discovery
2025.06 - Current
Senior Officer
Royal Sundaram Insurance Group
2017.12 - 2024.08
Officer - Retail Operations
Royal Sundaram Insurance Group
2015.02 - 2017.12
Process Associate
Hewlett Packard
2011.11 - 2014.12
Process Trainee
Expertus
2010.06 - 2011.10
Master's Degree - Information Technology
Ramakrishna Mission Vivekananda College
2007.06 - 2009.04
Bachelor's Degree - Chemistry
Loyola College
2004.06 - 2009.04
Higher Secondary -
Santhome Higher Secondary School
2003.06 - 2004.04
Class 10 -
Sri Sankara Matriculation Higher Secondary School
2001.06 - 2002.04