Pooja Dave
Sharjah,SH
Summary
Proven Administrative Assistant with a track record of enhancing office operations and customer satisfaction at World Pack Industries LLC. Expert in Microsoft Office Suite and relationship building, I streamlined processes, improved data management, and fostered professional relationships, significantly contributing to a positive work environment and efficient administrative support. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
World Pack Industries LLC
12.2020 - 07.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Front Office Administrative Assistant
Al Qesmah Packaging Industries LLC
07.2019 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Bachelor of Commerce - Business Administration And Management
Gujarat University
Ahmedabad, India04.2021
High School Diploma -
Gujarat Higher Secondary Education Board
Ahmedabad, India03.2008
Skills
- Customer Service
- Office Administration
- Administrative Support
- Customer and client relations
- Computer Proficiency
- Microsoft Office Suite
- Scheduling and calendar management
- Records Management
- Professional and mature
- Relationship Building
Hobbies
Exercise
Traveling
Music
Community Involvement
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Gujarati
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant
World Pack Industries LLC
12.2020 - 07.2022
Front Office Administrative Assistant
Al Qesmah Packaging Industries LLC
07.2019 - 03.2020
Bachelor of Commerce - Business Administration And Management
Gujarat University
High School Diploma -
Gujarat Higher Secondary Education Board
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