Pooja Doke

• Work cross functionally with multiple business & tech teams in the company to deliver only the highest customer experience for our publishers, ensuring seamless support in helping them monetize.
• Own all strategic and operational aspects, including integration and on boarding of new partners and collaborating with product and engineering.
• Use strong analysis, interpretation and independent judgment to strategise and identify revenue opportunities for publishers.
• Liaising with internal teams to execute strategies and deliver custom client requirements
• Ideate on new product road maps.
• Work on addressing and resolving client issues in a timely manner.
• Ensure publishers receive the highest level of customer service and support.
• Publisher portfolio:

Fashionlib, Khaleej Times, Gulf News, The National, Alroeya, Al-ain etc.

• Demand Portfolio:

Adlive

• Managed team of employees, participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• I have been entrusted to maintain & enhance client relations along with effective up selling and recommendations for continued mutual growth.
• Manage end to end business development, starting from lead identification to closing deals in co-ordination with the team.
• Manage multiple publishers and optimize AD inventories to maximize the yield
• I study the client's existing advertising options and consult them on the most appropriate processes, to ensure seamless integration of our solutions.
• I drive measures that optimize the publisher's AD inventories for better results.
• Client Profile: Greynium Technologies- oneindia.com, goodreturns.com, boldsky.com + 4 websites, news18.com (India's premium publisher) , mathrubhumi.com, andhrajyothy.com, sakshi.com, scoopwhoop.com etc.

• Responsible for driving sales, handling monetization end to end for programmatic opportunities like Display ads & HVR.
• Actively listened to customers' requests, confirming full understanding before addressing concerns with the help of tech team and operations team
• Resolved problems, improved operations and provided exceptional service to publishers.
• Client Profile: rediff.com, oneindia.com, sulekha.us, sakshi.com, madhyamam.com, indusos.com etc.

• Led projects and analyzed data to identify opportunities for a result oriented marketing plan across TV, Radio, Cinema Halls and Digital
• Improved operations through consistent hard work and dedication.
• Worked with customers to understand needs and provide excellent service.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Learned new skills and applied to daily tasks to improve efficiency and productivity like BARC.
• Channel Sales- Aaho!! Music Channel (Launched by Badshah, Indian Rapper)

West Region: FCT and content sales

• Media Sales- 360

-Media planning and Buying across TV, Radio, Digital and Theatre for Brands and Movies. Clients-Zoff Foods, Baraat Company, Narayan, Fugay, Ranangan, Bhikari, Krazzy Tabbar, Rab Da Radio etc

-International TV planning and buying for Films like Bahubali, Sachin:A Billion Dreams, Lucknow Central, Simran, Sonu ke Titu ki Sweety etc

• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Conducted demographic research and analysis to create strategy and its execution across digital - Social Media, SEO and Google Adwords.
• Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
• Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
• Worked independently with minimal supervision.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Mentioned below are the highlights:

> Successful launch of WHP's first website digitally across India

> Successful Wonderchef's first store launch digitally across India.

• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Learned new skills and applied to daily tasks to improve efficiency and productivity across facebook, twitter and instagram.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Participated in team-building activities to enhance working relationships.