Pooja Joshi
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.
Overview
5
5
years of professional experience
Work History
Front Office Manager/Administrator Coordinator
Aura Academy Of Arts
09.2021 - 09.2023
- Corresponded with clients through email, telephone, or postal mail.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Handled cash transactions and maintained sales and payments records accurately.
- Kept reception area clean and neat to give visitors positive first impression.
Virtual Assistant
Math Revolution
12.2019 - 09.2022
- Conferred with customers via chat or email to provide information.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Performed research to collect and record industry data.
- Established administrative work procedures to track staff's daily tasks.
Customer Service Representative
Amazon Development Centre
08.2018 - 06.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Master of Science -
Devi Ahilya University
Indore, IndiaBachelor of Science - Biology
Devi Ahilya University
Indore, IndiaSkills
- Teamwork and Collaboration
- Interpersonal Communication
- Flexible and Adaptable
- Written and Verbal Communication
- Microsoft Office
- Calm Under Pressure
- Self-Directed
- Friendly, Positive Attitude
- Analytical and Critical Thinking
- Customer Relations
- Fluent in English and Hindi
- Task Prioritization
- Multitasking Abilities
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Front Office Manager/Administrator Coordinator
Aura Academy Of Arts
09.2021 - 09.2023
Virtual Assistant
Math Revolution
12.2019 - 09.2022
Customer Service Representative
Amazon Development Centre
08.2018 - 06.2019
Master of Science -
Devi Ahilya University
Bachelor of Science - Biology
Devi Ahilya University
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