Pooja Pahilajani

Experience of doing face-to-face interviews, in-depth interviews, and observation research.

Logic checking, back checking, and editing data entries.

Market research surveys, group discussions, cacti, mystery shopping. Also, have experience of quality of service.

• Enhanced client satisfaction by delivering high-quality work within deadlines.
• Analyzed user feedback to gather input and identify areas required for improvement.

• Managed front reception desk by answering phones, greeting and directing 100 visitors per day and responding to email inquiries.
• Provided administrative support to executive team, including scheduling and coordinating meetings, managing calendars, and preparing presentations.
• Maintained and updated departmental databases, ensuring accuracy of information.
• Generated weekly/monthly reports and presentations for management review.
• Receive and greet clients and direct them to proper office or officials, answer their questions concerning rules and regulations, standard and procedures.
• Prepare reports, memos and coordinate with the same as per direction given by the manager,
• Assist with all office related duties.

• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Processed customer orders and invoices in a timely manner. Developed and implemented administrative procedures and policies to improve efficiency and customer service.
• Adapted quickly and efficiently to changing priorities and deadlines.
• Working on the inquiry as received up to the order delivered to the client.
• Making quotations (as per ISO format)
• Working closely with internal teams to select appropriate promotional products and/or marketing items.
• Working with multiple suppliers to source products and negotiate pricing to prepare presentations and write orders.
• Coming up with creative ideas, campaigns, products, and suggestions to present to clients and/or prospects.
• Create and maintain strong relationships with suppliers, communicating project details with the team and ensuring timely product delivery.
• Follow up on orders, receive feedback, and suggest improvements to create a better customer experience.
• Coordination with drivers and other teams on a timely basis.