Pooja Shah
Dubai,UAE
Summary
Seasoned professional with focus on optimising operational workflows and driving business growth. Streamlines processes and enhances team performance to achieve organisational goals. Utilises strategic planning and cross-functional leadership to deliver consistent results.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
Work History
Operations manager
Neoshine Healthcare
Dubai, UAE
01.2023 - Current
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Reduced overhead costs through efficient resource allocation and budget management.
- Led teams to achieve business objectives on time and within budget constraints.
- Identified bottlenecks, implemented solutions, increased productivity.
- Created a collaborative work environment for positive team dynamics.
- Managed vendor relationships to ensure timely delivery of services.
- Implemented quality control measures, enhanced product standards.
Assistant office manager
Digital of things
Dubai, UAE
05.2015 - 08.2022
- Increased efficiency by streamlining office processes.
- Improved communication for better team collaboration.
- Boosted productivity with efficient delegating of tasks.
- Enhanced customer satisfaction through professional front desk management.
- Organised office events to foster teamwork.
- Developed filing systems for improved document accessibility.
- Managed meeting schedules to ensure smooth operations.
- Coordinated office supplies order to maintain inventory levels.
- Ensured clean and welcoming environment, resulting in positive feedback from visitors.
Assistant facility manager
ADAS
Abu Dhabi, UAE
05.2010 - 06.2015
- Collaborated with the HR department to manage space planning effectively during office expansion periods or reallocation phases.
- Addressed concerns promptly which led to an increase in tenant satisfaction rates.
- Assisted seniors in strategic decision-making processes related to facility management.
- Managed waste disposal systems efficiently resulting in a cleaner workspace.
- Managed daily operations by coordinating with facilities team and external contractors.
Passenger check in
ADAS
Abu Dhabi, UAE
02.2000 - 06.2009
- Increased customer satisfaction by providing efficient check-in service.
- Ensured smooth operations for passenger flow at the check-in desk.
- Streamlined processes with meticulous attention to detail during check-in procedures.
- Assisted passengers to achieve a swift and seamless check-in experience.
- Maintained high levels of accuracy whilst verifying travel documentation.
- Attended to passenger inquiries for improved customer service experience.
- Handled sensitive situations with discretion, preserving client confidentiality and trust.
Education
Bachelor of Arts - Travel and Tourism
Jindal School
Hissar 06.1996 - 05.1999
Skills
- Leadership skills
- Client account management
- Strategic planning
- Digital marketing
- Invoicing
- Customer relationship building
- Contract management
- Logistical planning
- Department management
Languages
English
Advanced
Hindi
Native
Timeline
Operations manager
Neoshine Healthcare
01.2023 - Current
Assistant office manager
Digital of things
05.2015 - 08.2022
Assistant facility manager
ADAS
05.2010 - 06.2015
Passenger check in
ADAS
02.2000 - 06.2009
Bachelor of Arts - Travel and Tourism
Jindal School
06.1996 - 05.1999
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